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“Great customer service” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #6 of 20 Hotels in Herndon
New York
Top Contributor
63 reviews 63 reviews
9 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
“Great customer service”
5 of 5 stars Reviewed April 14, 2012

We initially booked 2 nights (Thur and Fri) using the AAA rate, but our appointment got cancelled so we only needed to stay Thur. Upon check-in, we asked to cancel the Fri night stay. The front desk staff Brian looked up the rate and said the rate changed since we only stayed one night and the rate was going to be 70% higher. But he gave us our initial booking rate anyway because we are a Hilton member and he understood that 'things did happen'. He even gave us complimentary Wi-Fi. We are very happy with this friendly and great customer service. We had dinner in the hotel restaurant (good food and reasonable price) to give them business instead of our initial plan of going out just to say 'thanks'. The room is spacious, clean and has good amenities. The exercise room is big and has numbers of equipment. The locatiion is great, easy access to regional highway and the airport. We will definitely stay there again.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, April 30, 2012
Dear MojaveMaxNewYork
it’s great to get feedback on associates doing what they do best - I will be sure that Brian sees your feedback, and we look forward to your return when next your travels take you this way.
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943 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 12, 2012

The reasonable rates were the main reason we chose the Hilton. I couldn't find a lower week night rate. Stayed with family. Very nice hotel. Room was very clean, had extra dressing area/closet that made the room feel more spacious. The pool was good sized and well-maintained to the delight of my daughter but only open in the morning and evening. We chose not to order the in-room wifi for an extra charge and found the computers in the lobby adequate when we needed them. Plenty of parking. On the downside, the hotel was so large we had a long walk to our room and one of the main elevators was out for our entire visit. No restaurants within walking distance (other than those at the hotel), but there were plenty of choices within a 10 minute drive. Would definitely go back!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jadra, Manager at Hilton Washington Dulles Airport, responded to this review, April 30, 2012
Dear AlwaystheSunNewYork
What a thorough and detailed review!?! Thanks so much for taking the time to write it. We are thrilled to hear that you enjoyed your stay and were able to take advantage of our pool, computers in the lobby and parking. I apologize for the inconvenience that you had experienced with our elevators as we are in the process of renovation to accommodate your next visit.
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NY
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2012

Jadranki Belajic, you've done it again. Each time i stay at this property I find something else to rave about. The staff consistently exceeds expectation. the rooms are immaculate and you feel as if you are the only one in the entire hotel. I am so impressed by this establishment and how it treats its guest that i am returning on business next week and bringing my family just because it is a great hotel.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, April 25, 2012
Thank you Mr. Lippi for taking the time to leave us such a wonderful review. I am delighted to hear that we where able to exceed your expectations, our staff does everything it a can to make every guest feel welcomed and give them the feeling that your at home while staying at out property. We at the Washington Dulles Hilton strive for the best service possible each and every time that you stay with us. I will make sure to pass down your comments to our staff.
I was honored to meet your family please feel free to contact me at Jadranka.Belajic@dulleshilton.com. Once again thank you Mr. Lippi for your wonderful comments.
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Huntersville, North Carolina
Top Contributor
146 reviews 146 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 29, 2012

Nice accomodations. The staff is really nice and friendly. However, upon my last stay I have to say that it was not the most pleasant one. The hotel is undergoing some renovation which includes the internet service and the elevators. The internet was being disrupted on peak hours (around 7pm) and during the weekdays and they had just one elevator working and still were receiving thousands of guests. Three days in a row it took me over 25 minutes to get to my room due to a huge line of people.

The restaurant Old Ox is excellent and pretty decent priced for a hotel. I have eaten there my entire stay as it has great food and I can also score HHonors points.

If you are driving, don't bother looking for a space on the parking lot, as you will not find. Go to the Garage as most people don't know about it.

The executive lounge is nice, but it is very small. Any 20 people will crowd the place. Same applies for breakfast time. Try to go early in the AM if you can to avoid waiting for a table.

The rooms are very nice (at least the ones I have stayed) but a bit out dated. They do feature a huge TV, but lack of local channels and HD availability. CW and MY channels are not available and most of the big channels TBS, TNT, USA, CNN are not in HD.

Room Tip: Get a room close to the elevator unless you want to do your workout to get to your room.
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, April 4, 2012
Thank you so much for sharing your experience with us. I'm sorry we did not meet your expectations during your visit and will make sure your feedback is shared with the rest of our team to ensure we handle things differently in the future! Please don't hesitate to let us know the next time you are in town so we can make sure your visit with us is a pleasant one!
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new jersey
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 27, 2012

wonderful hotel, the rooms ,facilities ,personnel,all top notch .you can see the runway from dulles airport but no noise at all ,plenty of free parking and less than 3 miles from many restaurants and shopping . great place to stay

Room Tip: there was not a bad room in the hotel ,
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, April 4, 2012
Thank you for taking time to share your experience with others! We love being able to offer such a unique view of the runway to our guests and we're glad you enjoyed it! Please don't hesitate to let us know the next time you're in town so we can continue to make your stay with us that much more enjoyable.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 24, 2012

Excellent service form check in to check out. Bryan and Alex at the front desk know how to make the guest feel special. Lynn ini the VIP lounge understands how to make the executive feel at home and special at the same time.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
foodappreciator
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 13, 2012

The hotel is terribly dated, scruffy and generally in need of refurbishment. The public areas are considerably more up to date and polished than the rooms and residential corridors. I stayed for 1 night. The room was old fashioned with tatty paint, dated decor and furnishings and finger prints on the wardrobe mirror. If you like brown decor and soft old beds stay here! Air conditioner was noisy and took ages to quieten down when I turned it off.

The lifts were ancient, with damaged and cracked fittings. Carpets in the corridors were old and somewhat dirty. Reception staff were friendly but not all that competent. Only positive was the gym which opened earlier than the stated 6.00AM and was fairly well equipped although a little warm even at 5.30AM. Also the bedroom was quite spacious!

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, March 19, 2012
Dear foodappreciator
Thank you for taking the time and leaving us a review on your recent stay with us. I am sorry to here that our facility did not meet your expectations will be more than happy to pass down your comments to our corporate office. Thank you for the comment about our front desk staff we try to make all guests feel welcomed to our property. I do apologize about our staff was not able to help you with certain questions you had; we defiantly do everything possible to provide the best service possible which Hilton is known for. Yes our gym is quite wonderful isn't it; it is open 24 hours a day so our guests enjoy a nice workout anytime of the day. Please feel free to contact me at jadranka.belajic@dulleshilton.com so we can discuss further about your past stay. I do hope you give us another chance to show you what great service the Hilton Washington Dulles hotel can provide. Once again thank you for leaving us a review, we take all feedback from our guest so we can provide the best service possible.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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