We initially booked 2 nights (Thur and Fri) using the AAA rate, but our appointment got cancelled so we only needed to stay Thur. Upon check-in, we asked to cancel the Fri night stay. The front desk staff Brian looked up the rate and said the rate changed since we only stayed one night and the rate was going to be 70% higher. But he gave us our initial booking rate anyway because we are a Hilton member and he understood that 'things did happen'. He even gave us complimentary Wi-Fi. We are very happy with this friendly and great customer service. We had dinner in the hotel restaurant (good food and reasonable price) to give them business instead of our initial plan of going out just to say 'thanks'. The room is spacious, clean and has good amenities. The exercise room is big and has numbers of equipment. The locatiion is great, easy access to regional highway and the airport. We will definitely stay there again.
- Official Description (provided by the hotel):
- Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more less
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- Also Known As:
- Hilton Washington Dulles Airport Hotel Herndon
- Hilton Hotel Herndon
- Hilton Herndon
- Herndon Hilton