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“Hilton Honors Lounge” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #5 of 20 Hotels in Herndon
Certificate of Excellence 2014
Glendale, Arizona
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Hilton Honors Lounge”
5 of 5 stars Reviewed September 17, 2011

The Dulles Airport Hilton offers the BEST...From the front desk, room service, HHonors lounge and entire staff, my visits to the property have always been excellent and a great value. The HHonors Lounge host, Lynne, is very on-the-spot to care and service the HHonors VIPs that visit the HHonors lounge, and from breakfast to the evening hor'dourves the food is freshly prepared and totally awesome! Went I travel to Herndon, VA, aka Washington Dulles International Airport, I will always choose the Dulles Airport Hilton!

Room Tip: The rooms on the HHonors Executive Floor are quite and comfortable, offering a very relaxing atmosph...
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Hello awacsacft
Thank you for the feedback on your stay with us. It's always great to hear the positive feedback. Friendly guests make for friendly staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed September 16, 2011

I have do a lot of business in the WDC area and have stayed at four Hilton properties- this is the best in the area, and, the price is reasonable. I often have overseas travel-- this hotel feels like, and the staff treats you in a very European way (a good thing). I feel like a VIP every time I stay here.

For Hilton Honors members, the Executive Lounge ranks as one of the best; the complementary Breakfast operates until 11 AM and has the three largest bowls of fresh fruit-- strawberries, grapes, and cantaloupe-- I've seen; Espresso Machine !!; they have three different hot hors d'oeuvres dishes each night until 7 PM-- and always Chocolate Chip cookies! Lynne displays nightly the patience of Job and makes certain everything is "just right".

Rooms are renovated, clean, and have plenty of room; the flat screen TVs have front facing input ports at the desk and my notebook video hooks up easily.

Fitness center is clean and newly fitted with two of every machine. The pool is full-size and clean.
The front desk staff is exceptional; every time I asked a question or needed something, they had the answer and solved my problem immediately.

For the Front Desk and Guest services, Anna Lindenau, has gone above and beyond for every thing I've asked-- she is the best.

Room Tip: Request inside facing room. Be a Hilton Honors member.
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Dear Dennis M
We truly appreciate you taking the time to write a review of our hotel! We take guest feedback very seriously. We are extremely happy to hear that you found staying with us to be such a tremendous value! We try to provide our guests with the best and treat everyone like family so you'll feel like you are...
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 14, 2011

I lost a valuable item in the hotel. The front desk staff initiated a search to find the item. A short time later, they rang my room. Item Found!

They deserve big kudos for going out of there way...Thanks Front Desk!

DanR

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Dear Dan R
It’s great to get feedback on associates doing what they do best - I will be sure that front desk staff sees your feedback, and we look forward to your return when next your travels take you this way.
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Boston, MA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 12, 2011

I have been staying at this hotel a few times this year during my business trip. All in all, for those that don't have car rental, it is a good place for short stays (2 days or less). The hotel restaurant is ok (not much of a desert menu though). However, there are no other restaurants within walking distance. The hotel is dated, and in some places (like the corridors) it shows. Nevertheless, it is clean and features both outdoor and indoor pools. Free internet and executive lounge access is only for executive suites customers and above (or HHonors gold status).

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, PA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 12, 2011

We were here as a family for a business trip. We attended the Fall Frolic Teddy Bear Show here, and stayed a few nights. The staff is superb, amazingly cheerful and helpful, and the most competent staff I have ever encountered at a hotel. We were on the Executive Level, and the complimentary "snacks" they promised in the executive lounge greatly exceeded our expectations - pasta with grilled chicken, cheese and veggie platters, wonderful breads, cookies, salad, etc. The "continental" complimentary breakfast was a FULL breakfast - cereals, fruits, eggs, potatoes, meats, assortment of breads and pastries. Upgrading to an executive room is SOOOO worth it to save on meals! Also, take advantage of the FREE hotel shuttle to the Air and Space Museum! It is a free museum, but is $15 to park there, so taking the shuttle saves money too! I spoke with promoters of the Bear Show, and they RAVED about how easy the hotel is to plan events at. Not only is the hotel beautiful and spacious for an event, but the event planners will go out of their way to accomodate you. If you are considering hosting an event in this city, choose this Hilton - your attendees will be delighted with this hotel, staff, food, and services!!!

Room Tip: take advantage of the free meals that come with an executive level room for breakfast and dinner!
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Dear Dentalhygienist
Thank you very much for taking the time to write a review of our hotel. We appreciate very much all of the guest reviews and feedback that we receive and take them very seriously. Thank you for your complements of our staff I will pass them on to the team. We strive to create a welcoming and friendly...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed September 11, 2011

I stayed in the hotel for the weekend and I must say that the service I have received was perfect. The front desk staff was very friendly and efficient. Every time i passed by the desk they greeted me with big smiles on their faces.The room was clean and specious and the beds in the room were very comfortable . stay there again. When I'm back in the area I will definitely stay there again. Good Job!!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Dear yoda83
Thank you for the feedback on your stay with us. It's always great to hear the positive feedback. Friendly guests make for friendly staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 8, 2011

The refurb seems to have been going on for years. If you get a refurbed room, it's excellent!
If not, then you're transported back to the 70s. To be fair, they don't charge for this presumably expensive exercise in reverse quantum physics. And the crew are eternally positive during your journey back in time. But you still end up in a room from the 70s.

Demand. (sorry - caps lock not working, let's try again) DEMAND A REFURBED ROOM. They are great. Everything else is, err not.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review, October 3, 2011
Hello scott_leckie,
Thank you for taking the time to leave us a review. Thank you for the wonderful comments about our business class rooms. We do offer different types of rooms at the Hilton Washington Dulles to accommodate a variety of guest request. Please call me at 703-742-4614 or email me at jadranka.belajic@dulleshilton.com so we can discuss your future stay with us. Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Herndon
#3 Family Hotel in Herndon
#5 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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