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“Return Visit” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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Ranked #6 of 20 Hotels in Herndon
Herndon, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
“Return Visit”
5 of 5 stars Reviewed June 26, 2011

Facilities and staff still outstanding. Convenient to the Dulles corridor businesses and airport.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 30, 2011
Thank you for such a kind review. You can always count on us for your travel needs. Welcome back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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953 reviews from our community

Traveler rating
    483
    264
    125
    50
    31
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136
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Kissimmee, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 23, 2011

i stayed here for a class trip and it was okay except it was NOTHING like the website. The website never mentioned that they nickel and dime you for everything. The wifi didn't work and the coffee in the morning was just coffee, no creamer nothing. If your planning on staying here a short time , its fine i guess but i wouldn't recommend it for a long stay (more than a week)

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 30, 2011
Thank you so much for taking a review on our hotel. It is only through feedback that we remain to be one of the best hotel in the area. I want to assure you that the issues you have mentioned will be addressed. Please feel free to contact me directly should I may be of any assistance to you.
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Landover, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2011

the staff here is wonderful, especially, Brian, Greg, Julie, Eskindar, Mayra, Jasmine, Amalia, Oscar, Jadranka, Lisa, as well as everyone else!!!! I really enjoy my stay here so far, and even though I'm going to be here a month, I really think that they have world class service in such a remote location.

From the moment you walk in the hotel, everyone greets you and they always ensure the best service. So whether if its personal, business, and/ organized, you will certainly like the service they provide you. I can promise you that great service will keep you coming back for more. I strongly recommend this hotel!

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 23, 2011
I am delighted to see such a wonderful review! Thank you so much for your kind words. I want to assure you that I will be sharing this review with team Hilton Dulles. You can always count on Brian, Greg, Julie, Eskindar, Mayra, Jasmine, Amalia, Oscar, Jadranka, Lisa and the rest of team Hilton Dulles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2011

Pluses -

Comfy beds, nice size rooms, restaurant food was fine, nice fitness rooms and pools. Comfortable, nice-looking conference rooms.(Except for the hot box, Piedmont)

Minuses-

Hard to reach staff by phone or get enough towels from housekeeping, bathrooms were surprisingly outdated. No in room mini fridge.

Although I had made reservations months in advance and called ahead to confirm and remind about side by side or adjoining rooms for our children we did not receive that expectation. In fact, our two rooms were quite far apart! The hotel did try to make up for it by giving us access to a free executive (5th fl.) breakfast and happy hour.

BUT THE LAYOUT OF THE HOTEL, especially for a conference, was frustrating. What an odd shape...too spread out.

Room Tip: My rooms were not as requested.
See more room tips
  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 23, 2011
Thank you for your review. It is only through feedback that we continue to be one of the best hotels in the area. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
254 reviews 254 reviews
120 hotel reviews
Reviews in 102 cities Reviews in 102 cities
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed June 13, 2011

Overall: Good choice if staying near airport; hotel is showing it's age in various locations (elevators for example) but the service and quality for the price makes this a good choice. I found the staff to be extremely helpful, the room comfortable (executive floor) and the breakfast and evening snacks in the executive lounge to be a good selection -- kept me from having to buy dinner. Will be using this hotel for additional stayes later this month due to location and price.

Challenges: The shuttle to th airport does not begin running until 5am so if you have a 6am flight you need to take a cab -- most other hotels in area start shuttle service a little earlier. (Note: The staff was very accomodating to help get me a cab in the morning -- $20 for trip to airport). Also the Internet is not free, except for HH Gold Members and above ($10/day) -- many hotels in area offer free Internet. There are no restaurants around so either you will have to eat in the hotel, seek transportation to restaurants, or belong to Exec Club level where you can use evening snacks for dinner -- I did. Also was able to listen to the person next door take a call; and hear conversations in the hall so if noise bothers you, look elsewhere.

Benefits: The staff go above-n-beyond to help; the gym has a large assortment of w/o machines (one of the best I've seen in a hotel); the executive floor option w/access to the executive club was worth it.

Tips: Book online and see if you can get the executive level rooms -- larger and nicer bathrooms; book your flights out of Dulles after 0700 so you can use the shuttle; gain access to the exec Club lounge.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 23, 2011
Thank you for taking the time to take a review on our hotel. We are excited to hear you had a great stay with us. Please remember you can always count on us and the rest of team Hilton Dulles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
3 of 5 stars Reviewed June 11, 2011

The staff was great, very friendly and helpful, but the rooms need a fan in the bathroom. It looked like there was mold on the ceiling of the shower and the room felt like it never was dry. Also, there needs to be 4 sets of towels in the room, not just three.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 12, 2011
Thank you for your feedback. It is only through feedback that we continue to provide excellent survey. I want to assure you that our director of maintenance is investigating the molding and will certainly have the addressed immediately. We look forward to your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 10, 2011

Nice guest rooms, good conference rate, good conference facility. The restaurant is good and there are two non-hotel restaurants in an adjacent building if you would like variety and a less expensive breakfast. I found the hotel breakfast to be slightly expensive but the hotel lunch/ dinner menu is priced fairly.
There is a convenient shuttle from the airport.
Sara, at the front desk, was very helpful to me.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review, June 12, 2011
Thank you for sharing your opinion with the online community! I am delighted to hear you had a great stay. Always remember you can count on us. Sara will be recognized as well! Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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