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“Disappointing Homewood Suites” 3 of 5 stars
Review of Homewood Suites Dulles International Airport

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Homewood Suites Dulles International Airport
3.0 of 5 Hotel   |   13460 Sunrise Valley Drive, Herndon, VA 20171   |  
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Ranked #7 of 20 Hotels in Herndon
Vonore, Tennessee
Top Contributor
110 reviews 110 reviews
14 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
“Disappointing Homewood Suites”
3 of 5 stars Reviewed September 9, 2013

We have stayed at Homewood Suites often, in several states. They are usually wonderful. This one had the tiniest rooms we've ever seen. It was still clean and safe, although the furniture could use some updating, and had a comfy bed. We just expected more. If this was our first Homewood stay we would probably rate it a 4.

The air conditioner was incredibly loud, and blew right on my head while in bed. So I was awakened every time it kicked on. Also, the design has the bathroom in the bedroom so if you're traveling for business with family, you will disturb them if you're on different schedules. The refrigerator was only a 1/2 size (not full as we have always seen before) and the ice maker worked once in the 5 nights we were there. We didn't complain to management, so they didn't have the opportunity to fix it. But there were no ice machines so we didn't have ice.

The free breakfast was pretty good and the eating area was fairly large. The fresh fruit was nice. The complimentary dinners offered Mon-Thurs evenings were pretty good too, nice salad makings and a meat & veggie, in addition to wine and beer.

We were not happy that the pool was only open 5-10pm. I don't remember seeing that when we booked. Fairfax County requires a lifeguard. But if you have a pool, have a lifeguard there. They could have other duties until someone wants to use the pool during the day. Not great for non-business travelers. Apparently the hot tub was inoperable while we were there too. Thats what the nice manager who stopped us as we were heading to the pool around noon told us.

The rest of the staff was very nice as well. Housekeeping provided us a bottle of dishwashing liquid when we said we only wanted to wash a few items, which would have been a waste of a dishwasher load. We kept hanging our towels so we could reuse them like the conservation reminder told us. But it appeared that we received fresh ones each day.

Bottomline-it was an okay place to stay, but next time we'll probably go to the nearby Embassy Suites and pay more.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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268 reviews from our community

Traveler rating
    142
    75
    37
    8
    6
See reviews for
93
29
23
93
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed September 7, 2013

My daughter booked this suite due to an early flight out the next day. I needed a handicapped room and this suite had a bed room w/ 2 bed and living room pullout couch. Her husband was along so no need to have 2 rooms. (Most handicapped need a companion with them and need at least 2 beds,usually it's only a king) The room was clean and smelled good. Appliances were all fine except the Fridge had no ice and there were no ice machines. (have to go to the front desk to ask for it). The bathroom spacious clean and the shower was large and safe. Staff was always kind, cheerful and courteous. Breakfast was great ! Always hot and plentiful and delicious. Was even offered a tray for the 3 coffees I brought to the room before we all went down. We had a very pleasant stay and would recommend it to anyone, especially those with Handicap needs. Price was similar if not cheaper than a regular room elsewhere. Perfect

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

This was the best hotel experience I've had! Usually I stay at more basic motel's, but this hotel was definitely worth it, and the rate wasn't that bad. The room was very clean, it wasn't like a room, but more like a one bedroom apartment. The bed was so soft, the furniture was cozy. I loved having a kitchen and the bathroom was clean. My neighbors were considerate, the staff were wonderful! I'd recommend this hotel over and over again to anyone from the business traveler on an extended stay to families with kids. It's perfect!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 30, 2013

Never book this hotel. It was a nighmarish experience. The staff and mostly management are terrible or whatever is worse than terrible. Dirty rooms, aweful staff, destroyed my luggage and computer by rolling my cart down the hill and into traffic and wont reimburse me for it....

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 28, 2013

An excellent value for the money paid. Clean and comfortable. Breakfast was good, could be a bit better; but compared to the Comfort Inn Suites Brunch I attended it was GOOD. Would recommend this hotel. Two room suites of nice proportions. Plenty of pillows though mostly all of the same hardness. Room kept cool at night.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 23, 2013

I have stayed at this hotel twice with family. The suites are very comfortable and well maintained. WIFI is strong throughout the hotel. The breakfast is ok, but not the best I have had at these types of hotels. Front desk service and housekeeping service is absolutely excellent. Breakfast was not always great. Used the gym and pool with no problems. I definitely recommend this hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 23, 2013

Being that this hotel was priced higher than average hotels I expected it to look above average. The furniture in the room was outdated and worn. The ottoman in the living area was ripped and pealing, the stove was very old and outdated. I expected a more elegant room based on the price and being under the Hilton umbrella.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Dulles International Airport

Address: 13460 Sunrise Valley Drive, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#8 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Dulles International Airport 3*
Number of rooms: 109
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Also Known As:
Homewood Suites Dulles International Airport Hotel Herndon
Homewood Suites Herndon
Homewood Herndon
Herndon Homewood Suites

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