I wish I could give this 4 1/2 stars rather than 4 but I can't. The only thing keeping me from giving it 5 stars is the lack of a hot tub. The fellow at the front desk told me that the hotel was having to add lifts to the pool area to make the facilities ADA-compliant; the owners didn't want to spend the money to add a lift to the hot tub so they've closed the hot tub.
Still, the pool is very nice, as is the rest of the hotel. Rooms are always clean and well-appointed. On the few occasions I've had maintenance issues, those issues have been addressed promptly. Staff are always pleasant. I stay only on weekends, when there isn't an evening reception, so I can't speak to that amenity. The breakfast is always good -- hot and cold selections, a waffle maker, juices, hot drinks. I usually take a tray to my room and eat, but the common eating area is clean; the breakfast attendant doesn't let garbage sit around on unoccupied tables.
No worries about dinner; there are several restaurants and a grocery store within a mile's drive.
Ivan at the front desk was especially helpful. The echeck-in wasn't working so I called the hotel the day before my arrival as I like a particular room. Ivan was able to block that room for me and I had my preferred room on this stay.
Odd-numbered rooms face away from the highway and are quieter.
Rooms ending in 13 are at the end...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Team at Homewood Suites thank you for your generous feed back and assure you best of our services at all times.
Report response as inappropriate
It so important for us to get feed back from our guests. Positive feed back gives us encouragement to do more and gives us the inspiration to exceed our guests expectations. The negative feed back is taken by us as a way of revisiting our policies and procedures and find ways and means to improve those areas so that wer can deliver the promise of total satisfaction to our guests.
Your comments have provided us with both of the above mentioned areas. We are sorry that you were not able to enjoy some of our facilities due to certain limitations, however we are glad that you enjoyed other services and ameneties.
We value your comments and assure you that your business is very important to us.
Thank you for staying with us and we look forward to welcome you back soon with our Homewood Style hospitality.
Thank you once again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.