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“Just like Home” 5 of 5 stars
Review of Candlewood Suites Washington, Dulles Herndon

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Candlewood Suites Washington, Dulles Herndon
2.0 of 5 Hotel   |   13845 Sunrise Valley Drive, Herndon, VA 20171   |  
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Ranked #2 of 20 Hotels in Herndon
Certificate of Excellence
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Just like Home”
5 of 5 stars Reviewed yesterday NEW

I can not get over how nice the staff is here at this location. I will continue to come here every time I visit. I want to name everyone on the staff from the front desk, the facilities staff and the cleaning staff they always know my name and have a friendly greeting. All sections of the staff are completely competent organized and do everything they can to make your stay great. They have parties for guest to mingle if you want, and provide a great environment for families/kids and business travelers alike. The facilities are improved on what seems to be a daily basis. Great place to stay if visiting DC short trip into DC and the cost is a lot less with no parking fees, also you can get on the metro silver line and leave car in Herndon it cost me a little over 3$ to ride into the Smithsonian on the metro clean new cars on the metro silver line.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    123
    37
    15
    4
    3
See reviews for
16
18
41
119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

I stayed there for about 20 days. It is very nice place with great customer service, particularly Ibrahim who works the front disk. He helped a lot such as with area discovering and other things. I recommend it

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Got my flight cancelled and was looking for a hotel. Most hotels were fully booked but then came Abraham who works at the front desk and able to accommodate my stay. Really great customer service and especially Abraham.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a frequent visitor to this hotel. Even my company employees who visit here stay in this hotel. Its a very convenient location from my office as well as the airport. Abraham at front desk is a friendly person and very easy to talk to.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If all you're looking for is a clean room with a TV then this is the place for you. If you are a frequent traveler, the lack of amenities will leave you disappointed. My biggest beef, no hotel shuttle. I've never stayed at an airport hotel that can't get you to the airport. Very disappointing to say the least. Other drawbacks, no restaurants near by, not very quiet, parking is limited due to parking lot construction, and soft uncomfortable pillows.

Service was also VERY disappointing. Staff was much more interested in laughing and whooping it up with each other than checking me in. Really unprofessional.

Rooms are OK and the hotel was recently remodeled.

If you can stay somewhere else when in the Dulles area, do so.

Room Tip: Higher floor to get away from the partying in the parking lot.
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  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, 4 days ago
Dear Gruffco,

Thank you for taking the time to write your review following your recent stay. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the falling short of your expectations and regret the level of service you received was less than satisfactory. Thank you for bringing these to our attention. We will address these with the appropriate department to improve the quality and service that we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

It was a great experience to live inside a suite that includes every things like kitchen staff. The reception available there to help you especially Abraham who can give you a good price. There are two kinds of rooms.

Room Tip: you can contact Abraham in order to get a good room with good price
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  • Stayed February 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, 2 weeks ago
Dear Ali A.,

Thank you leaving us a feedback about your stay. We are delighted to hear that you enjoyed our fully-equipped kitchenette. We'll be sure to share your comments to Abraham. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

Its very nice to stay and facilities are very good.I recommend people to stay with pleasure.

its near to shopping and other tourism places are located with in the city.

gym,24hrs water facility and customer service is excellent.

Room Tip: 1st floor is nice to stay
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, April 22, 2015
Dear Pulaparthi,

We appreciate you taking the time to write us a review. We hope to be of service to you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Washington, Dulles Herndon

Address: 13845 Sunrise Valley Drive, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Herndon
#9 Family Hotel in Herndon
#10 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Washington, Dulles Herndon 2*
Number of rooms: 133
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Washington-Dulles Herndon, located in the Dulles Corridor minutes from Dulles Airport IAD and Metro, is an extended stay hotel convenient to all Washington, DC Northern Virginia area attractions, government and businesses.The Candlewood Suites Herndon provides fully equipped kitchens, free high-speed Internet, local phone calls, fitness center, guest laundry, and business services. Close to over 40 restaurants, if you want to enjoy a meal in your suite, the Candlewood Cupboard offers breakfast items, snacks, frozen meals and drinks.Government, contract and military travelers are welcome at the per diem rates. The Dulles Candlewood Suites is a great business location, situated near Herndon and Reston companies such as AOL, Verizon - MCI, IBM, Sprint - Nextel, Siemens, Lockheed Martin, Northrop Grumman, Raytheon, Sage, SAIC, EDS, Accenture, Computer Associates, General Dynamics, BAE Systems, Learning Tree, Deltek, L3 Communications, and Net Master Class. The Candlewood Suites Dulles is 3 miles from the Air and Space Museum s Steven F Udvar-Hazy Center. Shoppers are near the Dulles Town Center Mall, Tysons Corner, and Leesburg Outlets. Enjoy the extensive amenities at the Candlewood Suites Washington. ... more   less 
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Also Known As:
Candlewood Suites Washington, Dulles Herndon Hotel Herndon
Candlewood Suites Herndon
Candlewood Herndon
Herndon Candlewood Suites

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