And ours wasn't very good. The thing about getting off on the wrong foot is that other little thing is amplified. At check-in, the front desk gave us the key to Room 209 and we went in an discovered someone else was already in that room; his suitcases were on the floor. Used the in-room phone to call and say there was a problem, and the front-desk told me I had to come back to resolve it. I replied, calmly, "No, you need to come up here." I was hung up on. A manager did appear and took us to Room 226, apologized, gave us a $5 voucher for the store. The room was dreary but fine. There were the usual motel-like issues--cracked caulk in the bathroom, lumpy bed--that contributed to the dreariness. Among the other issues: We had a message, called to try to retrieve it, got a repeated busy signal, then called the front desk to ask 1. how to log in to wireless and 2. what the message was. Turns out the message was the new password for wireless and the front desk said it would turn off the blinking light and kill the message. The light blinked for the rest of our stay and I never could retrieve our message. On the morning of Day 3, we turned in our towels and asked for a set of fresh but only bath towels were available. Desk said hand towels and washcloths would be brought up to us. They never were. The coffeemaker died on the third day. Mind you, none of these is major (except for being let into someone else's room),but they undermine the good aspects, which include the free washers and dryers, good wireless and good flat-screen TVs. I think all of the good reviews heightened my expectations, so I am partly to blame. But let's face it: A two-star place is still going to have things like piles of guest garbage left at the end of the hall for 12-14 hours, dirty elevators with cracker crumbs on the floor and rooms with chipped paint. I wanted to love this place. Turns out it was a four-night stand and not a love match.
- Official Description (provided by the hotel):
- Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Washington-Dulles Herndon, located in the Dulles Corridor minutes from Dulles Airport IAD and Metro, is an extended stay hotel convenient to all Washington, DC Northern Virginia area attractions, government and businesses.The Candlewood Suites Herndon provides fully equipped kitchens, free high-speed Internet, local phone calls, fitness center, guest laundry, and business services. Close to over 40 restaurants, if you want to enjoy a meal in your suite, the Candlewood Cupboard offers breakfast items, snacks, frozen meals and drinks.Government, contract and military travelers are welcome at the per diem rates. The Dulles Candlewood Suites is a great business location, situated near Herndon and Reston companies such as AOL, Verizon - MCI, IBM, Sprint - Nextel, Siemens, Lockheed Martin, Northrop Grumman, Raytheon, Sage, SAIC, EDS, Accenture, Computer Associates, General Dynamics, BAE Systems, Learning Tree, Deltek, L3 Communications, and Net Master Class. The Candlewood Suites Dulles is 3 miles from the Air and Space Museum s Steven F Udvar-Hazy Center. Shoppers are near the Dulles Town Center Mall, Tysons Corner, and Leesburg Outlets. Enjoy the extensive amenities at the Candlewood Suites Washington. ... more less
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- Also Known As:
- Candlewood Suites Washington, Dulles Herndon Hotel Herndon
- Candlewood Suites Herndon
- Candlewood Herndon
- Herndon Candlewood Suites