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“Business” 5 of 5 stars
Review of Candlewood Suites Washington, Dulles Herndon

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Candlewood Suites Washington, Dulles Herndon
2.0 of 5 Hotel   |   13845 Sunrise Valley Drive, Herndon, VA 20171   |  
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Ranked #3 of 20 hotels in Herndon
Herndon, Virginia
2 reviews
“Business”
5 of 5 stars Reviewed February 15, 2012

Front desk personal especially the Night Manager Princess Maniego very professional and excellent guest service Orient. Problem solvent and great service. this is my second time to stay at the same hotel, the staff is AMAZING, the location is very convenient, close to the Airport, shopping centers and my work.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 20, 2012
Thank you srophail for taking the time to write us a review. I'll be sure to pass along your compliments to Princess and the staff. We make it a priority to make each of our guests feel special and I am happy you gave us a chance to provide great service to you. Thank you for your continued patronage of our hotel. We hope to see you again at Candlewood Suites Herndon!
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140 people have reviewed this hotel

Traveler rating
    90
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Herndon, Virginia
2 reviews
5 of 5 stars Reviewed February 15, 2012

This hotel is an absolutely nice hotel with all the facilities and courteous staff

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 20, 2012
I appreciate your review Suchakravarthi D! I am happy that you had a great stay with us. Please come and visit us again soon.
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Saint Louis, Missouri
Top Contributor
142 reviews 142 reviews
49 hotel reviews
Reviews in 71 cities Reviews in 71 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 22, 2012

First the good - I had a consulting engagement near the hotel, so the location for me was fantastic. The front staff were always smiling and extremely helpful. Princess went out of her way to answer questions about the area. Checkout was a breeze at 3:30 in the morning because they had already printed my bill. The gym is small, but functional and the free laundry service was not bad. The items in the cupboard was reasonably priced for a hotel.

Now the bad, I do not know when the hotel was renovated, but the room was definitely starting to show some wear and tear around the edges, lines and chips in paint where drywall was separating, gouges in the wall, etc. The one thing that I noticed was that even though this is a once a week housecleaning for the rooms it also appeared to be the same for the rest of the hotel. the first floor hallway had mud tracked down the carpeting and when I left 5 days later it still had not been cleaned up. Also, one thing I noticed was that house keeping was once a week, but they give you enough towels for 3 days.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 16, 2012
Thank you for commending our front desk staff TCPDump. I am happy to know that you thought it's worth staying here because of our amazing staff. However, I would like to apologize that your stay was not 100% to your satisfaction. I would like to address some of your concerns while you were with us. First, please forgive me for the mud tracks you found in our hallway. Please be assured that we vacuum our carpets everyday, but unfortunately after the housekeepers left for the day, we sometimes cannot help getting the carpets dirty at night when guests start to come in from work and the weather is bad outside. As far as the guest rooms, we are continually making improvements to ensure our suites are always in great condition. Please know that we have already taken measures to avoid any problems like this from occuring again, I can't thank you enough for bringing this matter to our attention. I hope you will give us another try next time you are in the Herndon area. We would love to be of service to you again in the future.
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Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 18, 2012

I stayed at this hotel on numerous business trip over a period of one year.

Location is great 5+ minutes taxi ride from Dulles airport. My office was close by too.

The hotel by and large is very clean and the staff do a good job of upkeep. It's one of those one day a week cleaning extended stay property.

The single rooms are expectedly small with a attached bath and a small kitchenette area. They also have suites which has a living room and a separate bedroom area.

There is no food service but a small pantry with small food items reasonably priced. Gym is a few machines so it is functional - nothing too fancy. There is free washer and dryer service.

The best part of this property is its staff. The manager is a leasure to do business with. And the front desk staff especially the second shift is amazingly pleasant and helpful.

Would stay here anytime!!

Room Tip: Ask for an upgrade to suite if you are a frequent traveler.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 16, 2012
I appreciate you taking the time to write a review S G! Our guest feedback is very important to us. Thank you for recognizing our staff, they are the gem of our hotel. They work hard to guarantee the hotel stays clean and that you have a pleasant stay while you're here. We hope you get to visit us again in the future. Thank you for your continued patronage of Candlewood Suites Herndon.
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Herndon, Kansas
1 review
5 of 5 stars Reviewed November 29, 2011

I had the great experience of good stay at candlewood. Front office guys are the best. I would like to thank Dan Pe and Princess for making our stay a great experience. Our room was kept clean week after week by Rosa.

I would like to thank everybody for making our stay a good one.

Room Tip: Higher floors have less A/C unit noise
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 7, 2012
Glad to hear you had a great experience with us madhusudhan D! We are dedicated into making sure you get only the best service while you are in our hotel. I'll see to it that the staff reads your review. Please come and see us again next time.
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Hyderabad, Andhra Pradesh, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2011

Its good have a great staff who are friendly and helpful when needed.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 7, 2012
Thank you for writing us a review Subhash111. I hope you'll keep us in mind when you come visit the DC area again in the future.
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Hyderabad, Andhra Pradesh, India
2 reviews
5 of 5 stars Reviewed November 29, 2011

Facilities are very good, Front desk employees are very friendly special thanks to Dan Pe (Weekend Manager) and Princess. Environment is excellent feels like at home. House keeping staff are good. Overall maintenance was good, in one word will suggest the known ones to stay here. Thanks to everyone.

Room Tip: Prefer higher floors have less disturbance
See more room tips
  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 7, 2012
I appreciate your review Phaniveer K. It is such a delight to know that we made you feel at home while you were in our hotel. I will extend your appreciation to our staff, especially to Dan and Princess. Thank you for choosing to stay at Candlewood Suites Herndon! We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Washington, Dulles Herndon

Address: 13845 Sunrise Valley Drive, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Washington, Dulles Herndon 2*
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Washington-Dulles Herndon, located in the Dulles Corridor minutes from Dulles Airport IAD and Metro, is an extended stay hotel convenient to all Washington, DC Northern Virginia area attractions, government and businesses.The Candlewood Suites Herndon provides fully equipped kitchens, free high-speed Internet, local phone calls, fitness center, guest laundry, and business services. Close to over 40 restaurants, if you want to enjoy a meal in your suite, the Candlewood Cupboard offers breakfast items, snacks, frozen meals and drinks.Government, contract and military travelers are welcome at the per diem rates. The Dulles Candlewood Suites is a great business location, situated near Herndon and Reston companies such as AOL, Verizon - MCI, IBM, Sprint - Nextel, Siemens, Lockheed Martin, Northrop Grumman, Raytheon, Sage, SAIC, EDS, Accenture, Computer Associates, General Dynamics, BAE Systems, Learning Tree, Deltek, L3 Communications, and Net Master Class. The Candlewood Suites Dulles is 3 miles from the Air and Space Museum s Steven F Udvar-Hazy Center. Shoppers are near the Dulles Town Center Mall, Tysons Corner, and Leesburg Outlets. Enjoy the extensive amenities at the Candlewood Suites Washington. ... more   less 
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Also Known As:
Candlewood Suites Washington, Dulles Herndon Hotel Herndon
Candlewood Suites Herndon
Candlewood Herndon
Herndon Candlewood Suites

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