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“Excellent value for a group of 6” 5 of 5 stars
Review of Staybridge Suites Dulles

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Staybridge Suites Dulles
3.0 of 5 Hotel   |   13700 Coppermine Road, Herndon, VA 20171   |  
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Ranked #8 of 20 Hotels in Herndon
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Excellent value for a group of 6”
5 of 5 stars Reviewed March 16, 2014

I stayed in a 2 bedrooms suits with 5 others, the receptionist was very helpful, the suite was very clean and spacious. Very close to the the airport and they had a free shuttle to the airport and anywhere within 5 miles from the hotel!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajuan M, IHG Rewards Manager at Staybridge Suites Dulles, responded to this review, March 21, 2014
Dear Bewell4you,

Thank you for taking the time to tell us about your wonderful stay here with us! I'm very pleased that you and your group had a great experience and was able to use our airport shuttle when needed. We look forward to welcoming you back on your next visit to Washington/Herndon-Dulles.

Kind Regards,

Jajuan M.

IHG Rewards Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    89
    63
    19
    7
    6
See reviews for
88
24
7
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2014 via mobile

Price was great. In a great location only 20 mins from tysons corner shopping. Very clean up to date room. Loved loved the 2 suite bedroom with kitchen. Complimentary hot breakfast was very good. Really liked the waffles. Staff was very friendly and accommodating. Smooth check in and check out. Can't wait to come again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, February 18, 2014
Dear trina_693,
Thank you for taking the time to tell us about your recent experience! I'm pleased that you enjoyed your stay and the team made you feel welcomed and at home. I'm happy that the room was exactly what you were looking for during your travels and you were able to enjoy our daily hot breakfast buffet. We look forward to welcoming you back to the Staybridge Suites Herndon-Dulles during your next visit!

Kind Regards,
April J
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 9, 2014

We stayed at this hotel in September 2012, tripadvisor does not let me go back this far though.

Our room was extremely clean and very spacious. It included one bedroom with a comfy King Bed and a living room/kitchen combination. Kitchen was fully equipped and we enjoyed cooking dinner there. There was also a big walk-in closet and a fair sized bathroom.

The hotel offers a free shuttle bus that takes you from/to the airport (approx 10 Minute drive) and to the bus station. If you want to connect to D.C. via bus/subway the shuttle takes you to the bus station in Herndon from where you have to catch a bus that gets you to the subway station where you can take the train to D.C. The whole procedure takes a little over one hour requiring the hotel shuttle is on time. That leads to our only complaint while staying at this hotel: The shuttle + the shuttle driver were not very reliable. Once we reached Dulles on our first day we called the hotel and told them we were ready to being picked up (arriving from overseas, so it had been a long trip already). They told us the shuttle would be there shortly yet we waited almost two hours until the shuttle arrived (had to call in between to make sure they didn't forget us). The front desk clerk apologized once I told him the story. Though the same thing happened to us again two days later when we called from Herndon Bus station - again a 60 minute wait. It seemed like the hotel only had this one bus + driver which leads to these delays so they should get at least another one or two busses + drivers to make sure this does not happen again (maybe they have changed that in the meantime as our stay was 1.5 years ago).

Supermarkets, Pharmacy, Gas Station, Fast Food restaurants etc. can be reached easily by car or foot (it's only a 10-15 minute walk through an apparently safe neighborhood. We did it without any problems.)

I can recommend this hotel if you have your own car 100%. If you have to rely on their bus system make sure you have enough time and bring some snacks for you to eat while waiting. Overall I would recommend to rather take a hotel closer to the city when visiting D.C. - unfortunately almost everything was sold or overpriced when we went and that's why we ended up in Herndon.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, February 10, 2014
Dear WeLikeTravellingALot,
Thank you for taking time to give us feedback regarding your stay in 2012. I'm pleased you enjoyed your visit while you were here. We have had a lot of transitions and improvements since your last visit. I hope during your next stay we will have the opportunity to welcome you back and experience the upgraded Staybridge Suites Herndon-Dulles!

Kind Regards,
April J
Hotel Manager
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Sterling, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 26, 2014

In June 2013 we experienced the worst at Staybridge in Herndon. After obtaining our room on the second level we went out to dinner, Upon arriving back to our room, my husband and son approached the room before I did, I heard them scream and proceeded to the lower level of the steps when they raced back down to the bottom screaming a SNAKE IS AT OUR DOOR!
I immediately ran down to the office to let the desk clerk know, He was laughing, I then called the police who arrived in about 10 minutes, the police removed the snake from the front of our second floor suite. To add to misery my husband was injured while fleeing down the steps and still suffers today.
I am putting this out because I don;t want to see another family experience what we experienced. However I was made aware that the manager was terminated because of the unprofessional manner that this was handled. The Hotel failed to compensate us for any of the events that we incurred.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, January 27, 2014
Dear PMT50,
Thank you for taking the time to tell us about your experience last summer. I'm sorry that you had some troubles during your stay. In reviewing your stay from last summer I'm pleased to inform you that all charges were taken care of by the previous management team. If you would like to discuss this further you can call our corporate offices to discuss. Thank you again for your feedback.

Kind Regards,
Alex A
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2014

We were stranded in Dulles for 2 days this past January due to the weather problems and just need a simple, low cost place to stay while we waited for our flight home. I chose this hotel from the internet b/c it was close to the airport and very economical. It turned out to be a great surprise to have a beautiful 2 bed 2 bath apartment with full kitchen and living area. The apartment was clean and comfortable and even had 3 TVs. The staff helped us fill our 2 day wait with activities. They have a shuttle bus that will take you and pick you up not only from/to the airport but also to the bus/metro stop to go to DC, to the Air & Space museum which is nearby, and to other sites in the vicinity. The shuttle driver suggested how we should plan our days!! The hotel offers complimentary breakfast and free wi-fi plus a sort of happy hour buffet which unfortunately we did not try. Our 2 day delay turned out to be quite pleasant thanks to the kindness and service this hotel has to offer!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, January 25, 2014
Dear Cipsontheroad,
Thank you for taking the time to tell us about your recent experience! I'm pleased to hear that the team provided a memorable experience for you! They take a lot of pride in making you feel comfortable in your home away from home. We hope to welcome you back to the Staybridge Suites Herndon-Dulles soon!

Kind Regards,
April J
Hotel Manager
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New Jersey
Top Contributor
84 reviews 84 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 4, 2014

We were visiting family in Chantilly, VA on 12/31....Best deal around, pd $73 for one night for a 2-bdrm, 2-ba suite with kitchenette. They offer a complimentary daily continental breakfast. The suite is adequate to fit our short-term needs. This is our third visit. We arrived shortly after 5pm, were told by Meghan that our room was ready, she handed us the key & provided the driving directions to our suite. It's December, so it's freezing out, Upon arriving, we were greeted by our alarmed housekeeper (hearing-impaired) who appeared to have just started cleaning & was no where near finished. BTW, check-in is at 3:30pm. Then, a male entered, we assumed her co-worker but he did not speak English, But, those issues aside, we were able to communicate that I would be calling the front desk. The phone rang - Meghan called, apologizes for the misinformation, informs they are serving dinner & it will be at least 30 minutes. We can either wait in the sitting area or in the dining room. So, we ate the unbelievably burnt cheese & pepperoni pizza they served for dinner which is farmed out from Vocelli's. I really meant to take a photo. Trip advisor rates this establishment at #104 out of #335 restaurants in Fairfax county. The garden salad was fresh, however. Complimentary wine/beer: BudLite, Lager.

Overall, a great stay...beds are comfortable: one king, kids have 2 double beds....but in the kids' bathroom, the showerhead was loose, therefore causing water to shoot out on the floor. I reported to the front desk so I hope it was addressed. We skipped breakfast & it is December, no pool use. I slept comfortably. Felt like we should have been offered a later checkout to make up for the inconvenience. Or, a tap on the shoulder to confirm the readiness since we were only a few feet from the check-in area when we dined.

Room Tip: 2511, private area, great for 12/31 when we stayed with younger children.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, January 6, 2014
Dear JamaicanQueen39,
Thank you for taking the time to tell us about your recent experience. I'm pleased you found your overall stay enjoyable. We appreciate your comments and will be sure address your concerns. Thank you again for staying with us!

Kind Regards,
April J
Hotel Manager
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Bangkok, Thailand
1 review
5 of 5 stars Reviewed January 2, 2014

Everything is well done and excellent. The rooms were comfortable. There was free Wifi that is blazing fast in the lobby. Excellent breakfast is provided by hotel standards, and so was complimentary dinner with beer and wine on Tuesday through to Thursday. Shuttle are free of charge within 5 miles radius and will pick you up and out when ever you please to Target, Staples, grocery, or just about anything. Laundry is also free. Staybridge is definitely the most cozy, friendly, and convenient place to stay around this area; search no further.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJudy, Manager at Staybridge Suites Dulles, responded to this review, January 6, 2014
Dear Sally V,
Thank you for taking the time to tell us about your recent experience! I'm please that the amenities we offer made your stay even more enjoyable. Thank you for making us your home away from home. We look forward to welcoming you back to the Staybridge Suites Herndon-Dulles during your next visit!

Kind Regards,
April J
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Dulles

Address: 13700 Coppermine Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Herndon
#6 Family Hotel in Herndon
#13 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Dulles 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Staybridge Suites Herndon/ Dulles is conveniently located 4 miles from the Dulles Airport and 25 miles from downtown Washington DC, with easy access to the Dulles Toll Road (Route 267), I-495, Route. 28 & Route 66. The hotel has a free airport shuttle that operates daily within a 5-mile radius from 6:30 am to 10:30 pm. Enjoy our extended stay hotel with exterior guest suite entrances and spacious one bedroom and two bedroom/two bath suites. Stay connected via our free high-speed Internet access in each suite and the business center. At this Staybridge Suites, relax by the outdoor swimming pool, exercise in our fitness center, shoot hoops in the SportCourt, or grill on our BBQ. Pets allowed for fee see pet policy. Join us daily for a complimentary hot breakfast buffet. Join us for The Social Tuesday - Thursday evenings for complimentary beer, wine and light fare. Shop nearby at Tysons Corner, Fair Oaks Mall, Reston Town Center, and Leesburg outlets. The hotel is convenient to numerous businesses, the Smithsonian museums, battlefields and wineries located in the Washington DC area. Whether staying for business, pleasure or relocation, the caring staff at the Staybridge Suites Herndon/ Dulles is ready to welcome you! Get comfortable while visiting the Herndon, Reston, Chantilly, and Dulles Airport areas. ... more   less 
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Also Known As:
Staybridge Suites Dulles Hotel Herndon
Staybridge Suites Herndon
Dulles Staybridge Suites

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