When I made my online reservation, I requested a specific room #. Tonight, during check in, I was given a different room with no explanation. After I asked, I was told the room was unavailable. I feel that should have been disclosed with the confirmation email I received when I was charged for the room. We were also given the wrong directions for the room so we were kinda walking around the grounds with no real assistance. So, by the time we discovered the actual room was located on the 2nd floor, we had to climb upstairs with ALL of our bags...All of a sudden, the SPRINKLERS came on directly in our path. I immediately went back to the front desk/lobby. A different person came out this time. I told him about the sprinklers. He asked if they were directly in our path after I already told him they were. He said there was nothing he could do & advised that we walk around the entire complex. He never bothered to ask what room I was in, nor did he evn ask my name. He did not make any eye contact with me as if I was bothering him. I asked for a Mgr, none available he stated. He said I could come to the fr desk tomm at 8am to speak with "someone." So, I am supposed to take time from my vacation to seek out "someone." I asked for a name, then he handed me a business card for the operations manager named April. I found his demeanor to be rude, aloof, incompetent. When I am back in the area, I'll be choosing a different hotel.
- Also Known As:
- Staybridge Suites Dulles Hotel
- Staybridge Suites Dulles Hotel Herndon
- Staybridge Suites Herndon
- Dulles Staybridge Suites
- Official Description (provided by the hotel):
- The Staybridge Suites Herndon/ Dulles is conveniently located 4 miles from the Dulles Airport and 25 miles from downtown Washington DC, with easy access to the Dulles Toll Road (Route 267), I-495, Route. 28 & Route 66. The hotel has a free airport shuttle that operates daily within a 5-mile radius from 6:30 am to 10:30 pm. Enjoy our extended stay hotel with exterior guest suite entrances and spacious one bedroom and two bedroom/two bath suites. Stay connected via our free high-speed Internet access in each suite and the business center. At this Staybridge Suites, relax by the outdoor swimming pool, exercise in our fitness center, shoot hoops in the SportCourt, or grill on our BBQ. Pets allowed for fee see pet policy. Join us daily for a complimentary hot breakfast buffet. Join us for The Social Tuesday - Thursday evenings for complimentary beer, wine and light fare. Shop nearby at Tysons Corner, Fair Oaks Mall, Reston Town Center, and Leesburg outlets. The hotel is convenient to numerous businesses, the Smithsonian museums, battlefields and wineries located in the Washington DC area. Whether staying for business, pleasure or relocation, the caring staff at the Staybridge Suites Herndon/ Dulles is ready to welcome you! Get comfortable while visiting the Herndon, Reston, Chantilly, and Dulles Airport areas. ... more less
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