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“CONSRUCTION!!!!!!!!!!!!!” 4 of 5 stars
Review of Staybridge Suites Dulles

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Staybridge Suites Dulles
3.0 of 5 Hotel   |   13700 Coppermine Road, Herndon, VA 20171   |  
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Ranked #9 of 20 Hotels in Herndon
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“CONSRUCTION!!!!!!!!!!!!!”
4 of 5 stars Reviewed July 23, 2012 via mobile

They were doing consruction while were staying there and they did it in every building instead of closing down 1 building at a time. They would be doing work at 6am and i often found myself waking up. On the day we left they were putting new siding on the building so while we were bringing down our suitcases down a flight of stairs (becuase there was no elevator) we has to step over nails and peices of siding. On the other hand we stayed in a 2 bedroom suite and it was very nice especially the walk-in closet.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Dulles, responded to this review, August 9, 2012
Dear 13picklz,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad that you found your room excellent. Most importantly, I would like to apologize for any inconvenience you might have experienced due to the on going renovations. This is of course to ensure our facilities are superior and to further improve the quality of service we provide.

We hope to get a chance of hosting you again and show you the improvements made.

Sincerely,

Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
  • German first
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  • Spanish first
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English first
Charles Town, West Virginia
Top Contributor
85 reviews 85 reviews
10 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 17, 2012

I don't understand all the grumbling about construction. Yes, the front office is being renovated. No, it did not affect our stay negatively at all. Our room was beautiful and clean (very modern) and it felt like we had a one bedroom apartment. We also brought our two dogs and were charged a small fee per day. There's a neighborhood of townhomes next to the Staybridge Suites and if you go to the back of the complex, there are wonderful paved trails. Breakfast was nice complete with belgian waffles, croissants, fruit and yogurt. It is quite popular so you might not always find a seat though. I saw someone bring a bag in to collect items and take back to their room- great idea! The front desk staff were very friendly and let us use the exercise equipment even though the room is undergoing renovations. They also faxed something for me which I am very appreciative. All in all, a very nice stay and we were quite comfortable.

Room Tip: If you have pets, ask for a ground floor. Also, say that you want a newly renovated room- they are...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 10, 2012

I was here with my family staying for nearly one Month on a bsuiness and vacation. This is the finest hotel for an extended stay, The team is always there to take care of you in every way possible. I had stayed in nearly 10 hotels in the last three months in the US and this is the only place where they take care of Indian kind of food needs. They have a very good breakfast menu and it is really filling and so is there Tuesday to Thursday dinner. These vary everydau of the month and you get food when you need the most. They also serve unlimited beer and cool drinks in the evenings.

This place is great not just for its food but its manager and staff. Everyone there cares for the guests and they love us like a family. We all enjoyed our stay here and if you are gogin to visit DC, I assure you that you can stay here. Also they ahve a shuttle service for five miles that will ensure that you can travel around and get all the basic shopping also done and take a ,metro to see DC.

Room Tip: Be a Priority Club member and you would be lucky as you get good rooms and may be even upgraded
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, VA
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed July 9, 2012

We were placed here by our insurance company's hotel booking agent for a long-term stay while our home is undergoing repairs. We came in on a Saturday afternoon and the first thing we were hit with is a plastic sheet covering the entire lobby save for a small hole where the front desk should be. Myron, our rather surly host, barked that the only room he had was the one we were assigned when we asked if any different room configurations were available. We asked him to let us know when a new room became available and he barked that he couldn't do that. Not sure why. We're a family of five seeking a king and two doubles instead of two queens. That way everyone would have a real bed instead of sticking someone on the couch.

Ok, we can live with this. Things were fine until Monday morning. The room was newly renovated, nice furniture, new fixtures, etc. There's no oven by the way in the kitchen. But the ice maker refused to work and Myron grumbled at my wife when she asked him for some ice from the lobby machine. But he never sent anyone to check the icemaker. The room was moderately cool, but we never felt like the a/c was working all that well. It never seemed to cool much below 75.

On Monday, I had to stay in the room, running a fever and with a nasty case of bronchitis. At 8 a.m., the banging from the renovations commenced and never ceased. Apparently our building was scheduled for a new stairway this day and there were at least 10 guys hard at work outside banging away, sawing, etc.,They'd wrapped our entrance in yellow caution tape so we had to go through the construction area just to get to our door. There's no way we ever should have been assigned this room! Staybridge should have shut each building down and done the complete renovation (badly needed, btw) and not opened those rooms until the renovations are complete.

The hotel badly, badly, badly needs a major overhaul. Taking the dog for a walk around, you could easily see crumbling woodwork in a number of places where woodrot had taken it's toll. peeling paint is just the beginning of their problems. They shouldn't have waited this long.

For you, find another Dules-area hotel until their renovations are complete.

Room Tip: I think they've all been renovated by now. I wouldn't stay in an older one.
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Staybridge Suites Dulles, responded to this review, August 4, 2012
Dear ButchKin,

Thank you very much for taking the time to share your comments and for appreciating our location. I am deeply sorry for the inconvenience brought about by the on going renovations. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is very important to us. I am pleased to inform you that we will be finished with our renovations this month.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Janice A
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 26, 2012

The room was very nice, and newly renovated. The business center was through the construction area as was the front desk. The printers didn't work but one of the managers allowed me to print my boarding passes on the computer in her office. It was convenient to the rental car return and to Dulles International airport. Breakfast was fair with the only hot offerings being waffles and toast. It will be a nice place to stay when they finish remodeling.

Room Tip: Ask if the construction is still going on before booking.
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 24, 2012

If I were to plan a family vacation to the D.C. area I would stay here now that I know. Very close to IAD close to rail stations. Decent amenities close by. Quiet, spacious suits. Very clean, very comfortable linens. Perfectly set up for a week long stay. Might be a bit high in price for some however, there is an adequate kitchen to plan meals to reduce the vacation cost. Pet friendly to boot.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaounde, Cameroon
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 21, 2012

Great rooms, excellent price. Will ALWAYS use when in the area with my family of four. Not a negative thing to say about this place.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Dulles

Address: 13700 Coppermine Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Herndon
#5 Family Hotel in Herndon
#18 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Dulles 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Staybridge Suites Herndon/ Dulles is conveniently located 4 miles from the Dulles Airport and 25 miles from downtown Washington DC, with easy access to the Dulles Toll Road (Route 267), I-495, Route. 28 & Route 66. The hotel has a free airport shuttle that operates daily within a 5-mile radius from 6:30 am to 10:30 pm. Enjoy our extended stay hotel with exterior guest suite entrances and spacious one bedroom and two bedroom/two bath suites. Stay connected via our free high-speed Internet access in each suite and the business center. At this Staybridge Suites, relax by the outdoor swimming pool, exercise in our fitness center, shoot hoops in the SportCourt, or grill on our BBQ. Pets allowed for fee see pet policy. Join us daily for a complimentary hot breakfast buffet. Join us for The Social Tuesday - Thursday evenings for complimentary beer, wine and light fare. Shop nearby at Tysons Corner, Fair Oaks Mall, Reston Town Center, and Leesburg outlets. The hotel is convenient to numerous businesses, the Smithsonian museums, battlefields and wineries located in the Washington DC area. Whether staying for business, pleasure or relocation, the caring staff at the Staybridge Suites Herndon/ Dulles is ready to welcome you! Get comfortable while visiting the Herndon, Reston, Chantilly, and Dulles Airport areas. ... more   less 
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Also Known As:
Staybridge Suites Dulles Hotel Herndon
Staybridge Suites Herndon
Dulles Staybridge Suites

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