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“Exceptional service” 4 of 5 stars
Review of Hyatt Dulles at Dulles International Airport

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Hyatt Dulles at Dulles International Airport
3.5 of 5 Hotel   |   2300 Dulles Corner Boulevard, Herndon, VA 20171   |  
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Ranked #10 of 20 Hotels in Herndon
GreenLeadersBronze level
Quebec City, Canada
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
“Exceptional service”
4 of 5 stars Reviewed April 23, 2013

We had to fly out early in the morning from the Dulles IA. We therefore opted for a hotel near the airport rather than having to leave very early from WDC.
Thanks to Trip advisor the Hyatt Dulles was a wise choice.
Dulles Hyatt is a fantastic property built in a business district located around an artificial lake, decorated with works of art and benches to relax.
We used the free shuttle twice to go from the hotel to the airport and from there to WDC. It runs every 30 minutes and was always on time (12 min. ride). Every one of the three different drivers was very courteous and friendly.
The junior suite was spacious, quiet and the bed comfortable. Air traffic was not an inconvenience.
The hotel lobby is spacious and cordial with a relax atmosphere.
My view, contrary to some opinions expressed, is that the buffet breakfast is fully worth its price ($ 19.). The same comment applies to the menu offered at the restaurant, adjacent to the bar, and the quality of the food served.
The staff, whether from the concierges, attendants at the reception, servers and drivers are exceptionally efficient and courteous. Special thanks to the cook and the server who made every effort to ensure that we can enjoy the buffet breakfast somewhat before opening hour. We were at the airport on time and well fed.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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463 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Suburban D.C.
Top Contributor
102 reviews 102 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 22, 2013

Got sent here by an airline when our plane was cancelled. Arrived at the hotel late and was warmly welcomed. Desk provided toiletries (tooth brush and paste, deodorant, and shaving cream and shaver). Had a very tastety sandwich in the bar area (extensive menu) even though it was about 11 PM. Very comfortable bed and quiet room (couldn't hear air traffic in the morning). Starbucks in lobby and a nice breakfast area. Free shuttle to nearby Dulles airport. This Hyatt made the travel interruption tolerable!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 21, 2013

We were leaving early in the morning so decided to stay at an airport hotel rather then drive from the D.C./Maryland area so early in the morning.

The hotel is in a business district so there's not much nearby for the traveler. However, there was a gas station about 1/2 to 1 mile away so we could fill up our rental car with no problem.

The room was spacious and clean and the bed quite comfortable. The hotel is full service so it has most anything you need. Of note is that they do not have a shuttle to the airport though they will call a cab for you. This was not an issue for us because we had a rental car and even though we turned it in at 4:30 am, Enterprise had shuttle service at that time to the airport (even though they stated the first shuttle was not until 4:45 am)

We found the staff friendly and competent. We have no complaints. We're glad we stayed and would do it again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDulles, Director of Sales at Hyatt Dulles at Dulles International Airport, responded to this review, April 30, 2013
Thank you for writing such a nice review of our property. I was happy to see that you enjoyed your stay with us on your recent trip to Northern Virginia. I did want to follow-up with you as I think there may have been some confusion on our hotel shuttle to the airport. We do offer a complimentary shuttle to the airport every 30 minutes starting at 5:30am and running until 12:30am each day. My apologies that this was not communicated to you. We hope that you will come back and stay with us again.

Thank you,
Melanie Walent
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Charlotte, NC
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2013 via mobile

With its close proximity to Dulles, friendly service, and great guest rooms (standard Hyatt jr suite) the Dulles Hyatt is a fantastic property.

I am here for meetings and the staff knows how to run a conference center. From the conference room with ergonomic comfortable chairs that are rated for hours of comfortable sitting to the all day snacks and restaurant lunch service I would feel comfortable booking meetings of any size at this property.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDulles, Director of Sales at Hyatt Dulles at Dulles International Airport, responded to this review, April 12, 2013
We take great pride in our Northern Virginia Executive Meeting Center. I was so pleased to learn that you enjoyed the amenities and food & beverage that we offer to all our meeting attendees here at Hyatt Dulles. Thank you for taking the time to write such a nice review.

Best Regards,
Melanie Walent
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Springboro Ohio
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 11, 2013

After a long travel day filled with delays and cancellations at the airport we missed our international flight to germany. It was midnight when I booked a room at the hyatt with maile ( sp?) she informed us free hotel shuttle ran til 12:30. Luckily we made it just in time! Maile greeted us with a smile and gave us a very nice room at a great rate to include a late checkout since our flight didn't leave til 6pm the next day. So we were tired, starving and thirsty. Unfortunately, no food is being served and bar is closed. We dropped our luggage off in room and went looking for bottled water. We noticed bartender cleaning up and asked if we could get a couple drinks. He initially said sorry sir we've been closed for an hour. However, as we walked away he called us back and said he'd let us buy bottle beer!! Wow, service at a late hour when he was trying to head home. The next morning I realized I only brought my 220 flat iron and it wouldn't work in room... Turns out hyatt had a brand new flat iron in package they let me borrow! Again awesome! We headed to breakfast in their restaurant and met jimmy. Jimmy noticed I wasn't really feeling the huge breakfast buffet my husband had and I kinda just wanted a BLT sandwich. He said I will have kitchen make you whatever you want. He brought out the most beautiful platter with everything I needed to build my little sandwich. It was delicious and I couldn't of thanked him more. Above and beyond good service. I wanted to highlight my experience with the hyatt Dulles because service simply doesn't happen nowadays. Hyatt employees made a rather crappy day feel alittle better. Thank you hyatt! Would stay here again. Ps. Heard no planes and rooms were tasteful and clean. Ours even had a nice little sitting area with couch and desk.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDulles, Director of Sales at Hyatt Dulles at Dulles International Airport, responded to this review, April 12, 2013
Thank you for taking the time to write about your recent experience at Hyatt Dulles. We were thrilled to read about your stay and the great service you recieved from our associates! We will make sure to recognize each associate that you spoke about. I was also excited to learn that you were able to take advantage of our new "Hyatt Has It" program with one of our new flat irons. We hope one day your travel plans will bring you back to Northern Virginia and the Hyatt Dulles.

Thank you,
Melanie Walent
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Salt Lake City
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed April 9, 2013

We flew into Dulles and stayed here for a few nights. The shuttle between the airport and hotel runs every 30 minutes and was always right on time. The hotel was very nice. We were pleased with our room, and heard no noise from anything. The bed was very comfortable. Our room package came with Internet and breakfast. The breakfast buffet was outstanding. I don't know if you can book a room without the free breakfast, but if you can - watch out. The buffet regular price is $19. As fantastic as it was, it's not worth that. There is an indoor pool with hot tub and a nice looking fitness room. The pool area is functional - nothing fancy or romantic, especially with the life guard on duty, but the hotel can't help that - apparently it's state law.

There were only a few things that were not excellent. They did not detract from our stay, but offered just as constructive feedback for management. 1) My husband likes to sleep colder than I do. The bed covering/duvet was very lightweight - hardly more than a doubled sheet. There was no extra blanket in the closet which would have been nice for me as I got a little cold. 2) We ran out of kleenex the first few minutes we were in there - it obviously was not a new box - only a few tissues left. There was no replacement box in the room for us to use. When housekeeping came the next day, instead of replacing the empty one in its holder under the sink, they just left the new box on the counter and we had to crawl under the sink and replace it ourselves. We thought it was lazy and unprofessional. They also left used drinking glasses where we left them. When you've been gone all day sightseeing, you expect clean glasses as we don't remember who left their glass where. 3) The carpet was coming up in the hallway - you could see the seams and it didn't lay flat. Just something you don't expect to see in a nice hotel.

The hotel is not near a metro stop, nor are there any restaurants or shopping within walking distance. So, you are isolated, if that is a concern. It is at least 30 minutes away from downtown and the typical tourist sites. You could take a taxi to the metro station to get downtown. There is another Hyatt up the highway a couple of exits that is part of Reston Town Center with lots of shops/restaurants that might be a better choice if you want places to walk to. I don't know anything about that hotel itself.

Overall, if you have business in the area or want a hotel near the airport, I would recommend it.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDulles, Director of Sales at Hyatt Dulles at Dulles International Airport, responded to this review, April 11, 2013
Thank you for taking the time to write such a thorough review of our Northern Virginia hotel. I appreciate how detailed your feedback was and I will follow-up with each department to address the valid concerns that you brought up. We really appreciate you taking the time out of your busy schedule and we hope that you will return to stay at our hotel in the near future.

Best Regards,
Melanie Walent
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UK
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Great large beds with very comfortable mattress and pillows along with Black out curtains made for the best nights sleep in years. Close enough to the airport without all the noise so great choice.
Looking forward to my next stay on Wednesday

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDulles, Director of Sales at Hyatt Dulles at Dulles International Airport, responded to this review, April 11, 2013
I was so happy to learn that you enjoyed our Hyatt Grand bed during your recent stay with us. We are close to the Dulles International Airport, but you wouldn't know it inside the hotel. Thank you again for choosing our hotel and we look forward to your next stay with us.

Best Regards,
Melanie Walent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Dulles at Dulles International Airport

Address: 2300 Dulles Corner Boulevard, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#7 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Dulles at Dulles International Airport 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Full service deluxe property offering 316 newly renovated Executive Suites, featuring the Grand Bed. New state of the art Executive Meeting Center with a full service complimentary business center, catering to the business/"tech-savy" traveler. Our Executive Meeting Center is IACC accredited and LEED Certified. Expanded Fitness Center and Lap pool with strength training and cardio vascular equipment, all equipped with touch panel screens. ... more   less 
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Also Known As:
Hyatt Dulles Hotel Herndon
Hyatt Hotel Dulles
Hyatt Hotel Herndon
Hyatt Herndon
Herndon Hyatt

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