Let me start out by saying that I have had some very poor experiences at other Hyatts in the past. I try to avoid them whenever possible. However, due to a wedding we were attending at this hotel, we decided to give it a try. Upon checking in (early), the immediately gave us a room and delivered a requested pack and play. As an added touch, they gave us a full travel kit for infants, including baby shampoo, lotion and the like. If you've travelled with small children, you know how special this is. Truly a wonderful touch! Our room was very clean, very bright and highly spacious. They certainly caused me to rethink my tendency to avoid the Hyatt chain. If your travels bring you to the area, I highly recommend this hotel. As a note, the wedding was beautiful, and they did a wonderful job with it as well. I'm typically not a fan of hotel weddings but this property made it quite special!

we recently stayed here with our family (3 kids). The rooms are all very large, so it's easy to add a roll-away bed. The room was clean and the staff at the reception and the restaurant were very friendly. We had a great stay

I was in Northern Virginia for a week long business trip. I initially booked all 5 nights of the trip at the Hyatt Dulles Airport. After my first night, I knew it was a poor choice. The T.V's are analog (all network channels came in incredibly fuzzy) and the rooms had peeling paint and wallpaper, and were generally poorly kept (read cleaned). Additionally, the sound proofing was shockingly bad. I could hear everything going on in the room above me, and it was almost as if the noise were amplified coming through the vents and ceiling. I cancelled the remaining 4 nights and re-booked at the nearby Hyatt Regency Reston. This property was further from my conference site, but by all accounts, significantly better situated and appointed. I'd like to point out that in all my years of travel for both business pleasure, I have never checked out of a hotel early. The management at Hyatt Dulles Airport didn't seem very concerned about my departure, and my main goal was to leave as quickly as possible.

Also of note, after checking into the nearby Hyatt Regency (2 miles away), I realized that the prices for identical items on the room service menu at the more expensive (per night standard room rate) Hyatt Regency were about $2 less, on average, than than at the Hyatt Dulles. Additionally, the service charge for room service at the Regency was 4% less than at the Hyatt Dulles ($15.00 for a Steak and Cheese sandwich at Hyatt Dulles along with a 22% service charge vice $13.00 for the same item at the Hyatt Regency along with an 18% service charge)

Two days after checking of out Hyatt Dulles, I realized that they had "Authorized" an additional $250 on my credit card. The manager on duty I spoke with attempted to explain it away by saying that they do that to make sure a guest "has enough money to pay for their room" but could not explain why it was for that specific amount. Initially she stated that they authorize $50 per day per guest for possible incidental expenses. When I asked why my card had been authorized $250 for a two night stay, she said that the people who run the cards at the end of the night "Pick an amount that seems reasonable". She was not able to explain the discrepancy between the policy she had previously stated and what was actually authorized on my card. Finally, she didn't seem to think that the fact that the charges had been "Authorized" as opposed to "Charged" was significant. Regardless of the status, two days later the $250 was still sitting on my Citi Bank card as pending. The manager of Hyatt Dulles agreed to contact my card company via fax and have the authorizations released. While she did contact the card company, and did get the majority of the authorizations released, she didn't get them all. I had to call again to have her call Citi Bank back, at which point she was able to fully rectify the issue.

My experience with Hyatt in Northern Virginia has permanently tainted my opinion of their brand and expectations they have of their staff enterprise wide.

Note: To be fair, the manager of the Hyatt Dulles that I dealt with (Kelly) was compliant, and apologetic (after the fact), but it was a case of too little too late. Had customer service and attentive staff been a priority, apologies would not have been necessary.

Stayed for 2 nights and had a great room, very spacious and well decorated. Nice lounge area which is so nice I had a king size room. Gym was nice which I used. The only thing I did not like was the elevator, they take forever to arrive and are slow. Overall stay very good and I would stay again.