We stayed one night at this hotel. We came back from a month in Europe and needed get our connection early the next morning to the west coast. Shuttle to hotel was extremely efficient. Check-in was easy and room service was quick. Since we had an early connection we had to get up very early (4am). In doing so, my son left a cherished stuffy behind. I called immediately from the airport and Adnan, the front desk person, did everything necessary for housekeeping to find the item. Upon my arrival in Seattle, I had a message from Maria Rocha, Assistant Executive Housekeeper, who had the stuffy and took all of my information to send it back to me. She was extremely responsive by following up with an email with a Fedex tracking number. She even was so kind as to not charge me for shipping. My son is very happy. I've left things at other hotels in the past and never have I experienced such professionalism and responsiveness. This is a great hotel! We will stay here again.