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“New Job” 5 of 5 stars
Review of Washington Dulles Marriott Suites

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Washington Dulles Marriott Suites
3.5 of 5 Hotel   |   13101 Worldgate Drive, Herndon, VA 20170   |  
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Ranked #5 of 20 Hotels in Herndon
Columbia, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“New Job”
5 of 5 stars Reviewed October 13, 2013

2 night stay (9/15 - 9/17) during employee orientation for my new job. The hotel was fabulous! Room was very clean. Service was outstanding. Hands down one of the best hotels that I have experienced. Hope that I have the opportunity to stay here again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
    114
    82
    23
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
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English first
Washington DC, District of Columbia
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 2, 2013

I put visitors up in this hotel for 2 nights last week. Thre were 3 rooms total, 2 people each. Each room had 2 double beds and a sleep sofa. My guests begged me to stay there with them, so I obliged. Had a GREAT night's sleep ion the down pillow! The room was very clean and comfortable. Absolutely no complaints and lots of kudos! Microwave, 2 TVs, refrigerator, coffee maker and the most confortable desk chair I've ever seen and I travel a lot on business! Excellent choice!

Room Tip: Front of building, facing the airport. Can see the mountains from there and that's nice to wake...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasonville, Maryland
Top Contributor
158 reviews 158 reviews
24 hotel reviews
Reviews in 72 cities Reviews in 72 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed October 1, 2013

I’m not one of the top tier members for Marriot, I think my level is steel. I spent most of the summer in Hilton brands and I think this was a very nice change. I was given a handicap suite for some reason but I did not complain. The room was clean, the shower was not height challenged and the bed was fabulous. Parking is either underground or outside, all free. No happy hour that I know of at the bar, WiFi is $12 at my level, which should be free, I have a mifi and got good 4g in my room. There are several restaurants out the door that are pretty good. See other reviews. All in all a very nice 4 nights.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gales Ferry, Connecticut
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

We very much enjoyed our visit here. We stayed for two nights and loved the suite with the separate bedroom area. Even though the outside pool was closed for the season, I enjoyed sitting outside reading in comfortable patio furniture while hubby swam inside. The staff was very friendly. Because they don't have a concierge lounge, we were offered a free breakfast buffet or extra points. We chose the breakfast and it was delicious! The omelet station had lovely fresh ingredients, the fresh fruit was very good, and sausage was great! My only complaint was the French toast could have been warmer. The potatoes were delicious and the grapefruit juice tasted fresh squeezed! Our room was very clean, and the price was fantastic! We will definitely stay here on any return trips.

Stayed September 2013
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Naples, Italy
Top Contributor
86 reviews 86 reviews
32 hotel reviews
Reviews in 48 cities Reviews in 48 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 18, 2013

Our family had a 12-hour lay-over at Dulles so we decided to get a room where we could get some sleep after a 5-hr red-eye. We called the hotel the day before and asked about a day-rate; the front desk said it would be cheaper if we booked a regular room and then requested a late check-out (our flight arrived at 6am and our connecting flight departed at 6pm). So, we made a reservation online. Because we are a large family, I paid the extra $10 per night to have two double beds vice the one king bed. Also, I am a platinum member so I expected free breakfast (when I called, the front desk confirmed that breakfast was free for me and one other guest); so I booked the room rate that included free breakfast for all my kids under 12 yrs old (this was $10 more than just the room rate).

When we arrived at Dulles in the morning, we had to wait at the airport for about 30 minutes for the courtesy shuttle to arrive (I can't fault them for the long wait - that's just how the timing worked out (their shuttle leaves the hotel on the hour and on the half-hour)).

Upon arriving at the hotel, check-in was quick and easy and they granted us a late check-out (3pm). Also, since we had just taken a red-eye and were all tired, we were pleased to find out that breakfast that day (Sunday) went until 1pm (that would give us time to sleep before eating).

We piled in the elevator and headed up to the tenth floor to our room. When we got inside, we found that we had been given a room with only 1 king bed. I promptly called the front desk and explained the situation. The receptionist said she would find another room and have a new key sent up. About 5 minutes later, a knock at the door - and we were heading down to the seventh floor to our new room. Success - 2 beds in this room ... but the beds were unmade, and there was trash scattered about the room. This time we went down to the lobby. The receptionist was friendly and apologetic. I told her that we would eat while they got us a new room.

Breakfast was good – biscuits and gravy, waffles, pancakes and eggs made to order, French toast, breads, cereals, fruits, sausage and bacon. We had picky pallets among our several kids – we didn’t have any trouble finding something for each of them to enjoy.

During breakfast, the hotel manager came over to us and told us that she had heard of our problem. She told us that breakfast was on the house; she also told us that she had gotten us a new room and she had personally checked it out to make sure it was ready. She then explained that she would adjust our room rate for the cheapest room rate for that night (which was the rate for the 1-bed room without free breakfast (saving us about $20)). -- A very nice gesture which we greatly appreciated.

The new room was great - and we quickly all sacked out.

When we awoke, I took the kids down the pool. Unfortunately, another disappointment. The outdoor pool was closed - no problem since it was chilly outside and they still had the indoor pool and a hot tub. When we started heading towards the hot tub, the pool attendant informed us that it was broken; my kids confirmed that the water was ice cold. So, we went straight to the regular pool - not as cold as the hot tub, but nowhere warm enough for us to enjoy. We dipped our toes for a few minutes and then decided we had had enough and left disappointed. Also, the pool area appeared to be in disarray - there was some nice pool furniture but all of the cushions and pillows were out of place, I saw old Band-Aids on the floor, and the room just had a dirty/disorganized feel to it. I couldn’t help but notice that the lifeguard/pool attendant just sat there on his phone – why doesn’t he take 5 minutes and straighten the room up, I thought.

On a plus side - the hotel is located adjacent to several eateries. We ordered a late lunch from one the restaurants and ate it in our room before checking out (again, quick and easy). The shuttle was waiting for us and we headed off to the airport.

A few other notes:
- internet was fast and free (it may have been free because I was platinum but I'm not sure)
- the hotel staff was friendly; despite the hiccups during our stay, they were very helpful and attentive
- there was no hair dryer in our room; we called the front desk and they had one brought up
- there was also no coffee pot; we are not coffee drinkers but I couldn't help but notice the empty-looking coffee maker
- the hotel binder (you know the one that has the hotel info in it (i.e. TV channels, restaurant times, taxi numbers, laundry location, ice machine info, etc etc) - it was missing about 75% of the pages. (I realize I'm starting to nit-pick here ... but too many straws will eventually break the camel's back)

I can't say for certain that I won't be back to this hotel ... but I think that I will try another Marriott in the Dulles/Herndon area before I come back here.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 2, 2013

Overall, this was a great stay. There are definitely more pros than cons. Guests were primarily business travelers who seemed to be regulars and really happy with the staff and property. My only issue was the lack of a reliable taxi service (see below).

Pros

Spacious rooms.

Great full service hot breakfast buffet (free for Gold and Platinum) but also under $17 with tax which is reasonable.

Nice gym

Airport shuttle runs every 30 min and on time

Friendly staff

Connected to a small shopping strip with several restaurants: bar and grill, ice cream, Mediterranean, Thai, Japanese steak house, sub shop. These are not 5 star restaurants but very convenient and covered walkway which was great during the rain. And there is a movie theater.

Cons

No microwave. Since this is a suite, I was expecting refrigerator and microwave.
The only issue is if you need a taxi. One day they were 30 minutes late and the next day a no show. The hotel had to take me (so great customer service). There is an independent car service that is actually reasonable. But there is only one driver so make your reservations in advance.

I found out from the taxi driver that this is the reason the cabs don’t come to the hotel. There is a bit of a ”war” per the driver who picked me up (with no issue) at a hotel that I was attending a conference at. The drivers (there is really only one taxi provider in the area) will not answer calls when the hotel location is given.

Room Tip: Not much of a view from any location. 714 faces main road and is right across from ice and near ele...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 20, 2013

I am sad to say that after 8 years of staying at this hotel I am just plain done with them. As a platinum member I feel mistreated at this hotel. I am absolutely never put on a an executive level which really doesn't mean much other than they give you newspaper and a couple of bottles of water in the room. So each time I request water when I check in and each time I ask that since I am a platinum member I would appreciate if they would put water in my room so that when I return from work at 10 pm I have a cold bottle of water in mini fridge. They always assure me that they will and of course they don't. It's actually rather absurd that they can't figure this out. Since I am loyal to the Marriott brand I always stay here. From this trip forward I will be staying at the Hyatt. I would rather stay where I have no status and therefore no expectations than be continually disappointed. The management of this hotel is pathetic. If you stay here, don't expect anything and you won't be disappointed.

Room Tip: Stay somewhere else
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Dulles Marriott Suites

Address: 13101 Worldgate Drive, Herndon, VA 20170
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Herndon
#8 Family Hotel in Herndon
#9 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Marriott Suites 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The Washington Dulles Marriott Suites at Worldgate Centre is one of the premier hotels near Dulles Airport. Featuring all-suite accommodations, this hotel in Herndon, VA is located 3 miles from IAD Airport and offers 253 newly renovated spacious guest rooms with high-tech business amenities and separate living areas. Both business and leisure travelers will appreciate the hotel's complimentary shuttle service to and from Dulles Airport. This Herndon hotel is walking distance to dozens of restaurants, unique shops and activities at the adjacent Worldgate Centre. Guests will also enjoy our close proximity to the National Air and Space Museum Udvar Hazy Center, Reston Town Center, Dulles Expo Center and numerous Northern Virginia wineries. For an important meeting or special occasion, our state-of-the-art event facilities and custom catering are perfect for a flawless event. When it comes to hotels near Dulles, the Washington Dulles Marriott Suites makes it easier to get things accomplished on your terms. ... more   less 
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Also Known As:
Washington Dulles Marriott Hotel Herndon
Marriott Washington Dulles
Marriott Herndon
Herndon Marriott

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