I've stayed in this hotel three times now. If you're reading this, please read ALL of it and I'd highly recommend staying somewhere else - this hotel has definitely lost our business. Here are some major issues:
1. The air conditioner has only run at 60F in two of the three rooms. When set to 74F, it continues to only blow cold air at 60F. Internet is not free. Bed is hard as a rock. Several bathrooms have had mold issues as well as cracks in the wall, floor, ceiling. The door to the sink area on the bathroom side had a moist-looking brown stain at the bottom of it and another room had something that looked like blood.
2. Two of the three rooms have caused extreme allergy and asthma attacks in me due to mold and mildew. There has been a dampness to both of these rooms. Front desk manager told me after second stay there that this would be addressed and I overheard discussion of crediting us free breakfast on our third stay. This did not happen nor was it ever mentioned, plus the room had the same issues on our third stay (mildew, odor, mold, broken AC).
3. There was a "domestic violence situation" occurring on the morning of our last stay, this past weekend, which involved five police cars, an officer with four guns including a rifle, a german shephard w/ a vest led by another officer with a gun, a fire engine and an ambulance. I was locked out of my room and was told that I could not be given access to my room while this was occuring (my key wasn't working although we were still within check-out range), despite being able to show my ID and marriage license "because only your husband is registered as a guest, you aren't." I made the registration online for 2 guests. I have an email confirmation listing 2 guests. I'm not sure how the hotel would explain how that became one guest, because we even CHECKED IN at the front desk together. I find it incredibly rude that I could not be given access to my room, especially given the situation at the hotel at the time that this conversation occurred.
4. In addition to that, the front desk manager eventually did give me a key after waking my husband, who had worked a 13-hour overnight shift and just gone to bed. While handing me the key, she said to me "it's JUST domestic violence anyway." Ouch. I'm not sure when domestic violence became something that should be discounted and played off like it's nothing, but that statement and perspective has permanently lost any rapport we had with the Marriott brand. People deserve to be treated with all of the respect in the world and not in violence and what you said basically told me the complete opposite. That was not only unprofessional but also really offensive and I can only hope you realize that there's no such thing as "JUST domestic violence." What was said only promotes the continuation of a cycle of abuse that will continue until recognition that abuse and violence are both horrible, inappropriate occurrences, which should not be tolerated. This specific situation was not a minor thing, considering that number of police were there at 7:30am and still there at 2:30 when we checked out and left after my husband got a measly 5 hours of sleep. Knowing this was going on at the hotel and that none of the guests had been informed (I knew because I spoke to the policeman in the elevator area) did not contribute to the quality of his rest or comfort during this stay, either.
Remember folks, do your homework in considering a hotel and go somewhere else if you're considering this one.
Stay somewhere else, or, if you have to stay here, request to stay in the half of the hotel opposite...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 18, 2013
I am so sorry for the problems you experienced during your recent stay with us. From the issues with the air conditioning to the cleanliness and condition issues you had in your room, we clearly failed to meet both your and my expectations of our hotel.
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I have shared your comments with our housekeeping and engineering leaders so that they may address these issues to improve the experience for future guests. We have not had mold or mildew issues in the past so we will be investigating this immediately as well.
I am sorry for the impression that we gave you in the handling of the event which occurred in the hotel during your stay. We were very concerned for the guest and did everything possible to assist them.
Thank you for your feedback as it is the best way for us to improve what we do.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.