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“A flawless stay” 5 of 5 stars
Review of Courtyard by Marriott Herndon Reston

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Courtyard by Marriott Herndon Reston
3.0 of 5 Hotel   |   533 Herndon Parkway, Herndon, VA 20170   |  
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Free Parking
Ranked #16 of 20 hotels in Herndon
Oakville, Canada
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“A flawless stay”
5 of 5 stars Reviewed August 5, 2012

I stayed here when visiting the DC area on a mixed business/personal trip. It was easy to get to, check in was immediate and problem free, staff were courteous and I got a very nice clean room that was an excellent size. For the first time ever in a hotel I got a letter at my door from the marketing manager regarding business travellers and soliciting more business from my travels / company. It wasn't pushy or anything just introducing herself etc. I was actually really impressed by this, because someone had to notice I "looked" like a business client (even though it was a mixed visit) then taken it from there. This shows some initiative which is so lacking at times in this industry. At any rate while I do not travel to this area often I'll go out of my way to check availability and pricing at this location first (I was visiting on a priceline buy this time as nothing nearer my actual location was available). Checkout was equally as straightforward. I have nothing but good things to say here.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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97 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
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English first
West Chester, PA
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 20, 2012

I'm a Marriott Platinum member, so I stay at Marriott all the time and I'm almost always satisfied with the hotel. This is one I won't go back to. First of all, I had a room on the third floor and the elevator was out of service. Okay, they told me that when I checked in and I didn't have much baggage so I thought it would be fine, but it was just the start. The room was okay, but the bathroom floor had dirt on it (chuncks of dirt and smudges). The privacy curtain on the window (I like it really dark when I sleep) had at least ten rather large holes in it. That's not okay. And I've never been in a Courtyard that didn't have a Microwave in the room, but this didn't have one. Of all the Marriott brands I find Courtyard to be the least attractive because they just are not very nice and price is usually fairly high, but they are at least clean....this one, not so much. Like I said, I won't go back....and I stay in Herndon a lot.

Room Tip: Really close to the highway and quite noisy. No really good rooms. Just pick another hotel.
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
134 reviews 134 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 9, 2012

I particularly enjoyed the large American breakfast buffet. The lobby is nice, but overall the rooms have a slight Motel feel. Service was excellent. Internet worked well - you get 24 hours free with iBahn.

Room Tip: I ended up with a handicap room and did not like it. Would have been better with a regular room if t...
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckhannon, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 8, 2012

Bed bugs in room 105.My son was bitten on his legs and was very uncomfortable.Not very clean.

Stayed May 2012, traveled with family
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Morton, Illinois
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 31, 2012

I have now stayed at this property on numerous occasions. The facility is pretty much what you expect from a Courtyard ( clean and reasonably quiet ) but the staff here is exceptional. The comp shuttle from Dulles is a phone call and 10 minutes away. Need the shuttle for dinner in Reston Town Center (10 minutes) and just ask. Need to hold a last minute ( or poorly planned ) meeting - just ask Bob or Scott for their support. On my last trip the shuttle driver was unavailable and without a word they arranged a cab and picked up the tab! The staff has a gift for calling their guests by name. I am not crazy about business travel but this is as good a home away from home as we are going to find. I love great customer service!

Room Tip: Courtyard rooms are always quieter.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Herndon Reston, responded to this review, June 20, 2012
Thank you so much for the glowing review! We truly believe that our guests' satisfaction is the most important priority we have. At the end of the day, with out guests like you... we would not be here!

We look forward to your next stay with us!

Bobby Bellinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2012

I stayed at the Courtyard in Herndon on business, and it is just what I expect from a courtyard. Although, the room was not as updated as some courtyards that I have stayed at, but they have updated the lobby a lot. Room was clean and the location is nice too, front desk staff was very friendly and accommodating.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 16, 2012

We love this Courtyard! We always stay on the third/top floor and request a room facing the Courtyard. Hotel employees always greet us with a smile and are very friendly. The lobby area is fantastic & very modern. There are outlets on all of the tables surrounding the seating area to plug in &/or charge all of our electronics. Very nice! There is a small snack shop in the lobby but remember to get that bottle of Corona before midnite when liquor sales end in Reston. In the morning they have complimentary coffee ~ something we really appreciate.

This hotel is located in a nice quiet location, but very near to all the action i.e. Reston Town Center, Dulles, etc. Parking is included with your room and the property is nicely landscaped. We also make good use of the hot tub in the pool area. When we get overheated we just step outside and relax in the courtyard seating. (OK, how does a rabbit get into a courtyard anyway?!?!)

We also utilized their free shuttle to Dulles to catch our flight. We arranged it with the desk earlier in the day, and the employee was there and ready to go at the scheduled time. No problems at all, except that we hated to leave!

We love this hotel! Can't wait to return next time. It's a great place to relax and unwind after a day of touring all the DC sights.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Herndon Reston, responded to this review, June 20, 2012
We love you too! Thank you so much for the wonderful feedback! It always warms our hearts when our guests can enjoy themselves as if they were at home. We truly come to work every day because we love to serve our guests.... its certainly not for the accounting paperwork!

We have officially adopted the rabbit. We have NO idea how he got in, but he is in and elusive! I have only seen him one time in the year I have been on property.... we will even have to change our flowers in the winter as he likes to eat the ones we had last year.

We look forward to your next visit with us! Have a great summer!

Bobby Bellinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Herndon Reston

Address: 533 Herndon Parkway, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Herndon Reston 3*
Official Description (provided by the hotel):
Step out of the same old business and leisure travel routine when you step inside the Courtyard hotel in Herndon, VA. Our hotel near Reston, Virginia features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. The Bistro offers healthy choices, a variety of breakfast and dinner options, an evening bar, and specialty beverages made with Starbucks® coffee. Our guest rooms feature luxury bedding with cotton rich sheets, fluffy pillows, complimentary Wi-Fi, flat screen HD TVs with HBO and a large work desk area. Enjoy our well-equipped fitness center, indoor pool and hot tub, 24-hour business center and boarding pass printing service.Our Herndon, Virginia hotel is conveniently located near the Reston Town Center which features a variety of shopping and dining options as well as the Reston business district. The Reston Business District is home to such companies as Accenture, ComScore, Deloitte, Microsoft, NII Holding, Oracle, Quadramed, Rolls Royce and Verisign. Our hotel is also just 6 miles from the Dulles International Airport. Situated just off the Dulles Toll Road on Herndon Parkway, our hotel is also just minutes away from historic Washington, DC, Alexandria, Arlington Virginia and popular tourist attractions such as the Udvar-Hazy Air and Space Museum, The White House, The Washington Monument, The Lincoln and Jefferson Memorials, Arlington National Cemetery and The Smithsonian family of museums.Your stay at our Herndon, VA hotel is sure to be more comfortable, more productive and more enjoyable than ever before! ... more   less 
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Also Known As:
Courtyard By Marriott Herndon Reston Hotel Herndon
Herndon Courtyard
Herndon Marriott
Courtyard Herndon Reston

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