We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent location, clean, nice staff” 3 of 5 stars
Review of The Westin Washington Dulles Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added The Westin Washington Dulles Airport to your Saves list
The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #14 of 20 Hotels in Herndon
GreenLeadersSilver level
Raleigh, North Carolina
Top Contributor
159 reviews 159 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
78 helpful votes 78 helpful votes
“Decent location, clean, nice staff”
3 of 5 stars Reviewed July 23, 2014

Decent but for a $185/ night it could be better. Nice front staff. When i got into room there was some sort of dark spot/thing in the shower and the toilet seat was up so I was not certain that it was clean. Not optimal. Front desk staff was very pleasant and courteous, but the cab service they used was abysmal. You should use your Garmin, people. I tell you "left" so you make a right. Shuttle took too long; had to wait 30 min at airport. Adequate in room menu but food left much to be desired. Will prob try another hotel next time I am at Dulles. Could hear a lot of hallway noise. Not worth the Westin premium, imho.

Room Tip: View toward pond is better
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, July 25, 2014
Thank you for taking the time to give us your feedback.We are always looking for ways to improve the guest experience. Please feel free to reach out to me as I would love to make your next stay special and memorable.

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

406 reviews from our community

Traveler rating
    186
    135
    48
    19
    18
See reviews for
99
71
54
136
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2014

This is one of the nicest Westin Properties I have stayed in. Some of the other Westin Properties should follow suit. The decor is very up to date. Everything is very nice and well kept. I also have to say the Staff really make a special effort to accommodate all of your needs. I highly recommend this Starwood property. Especially being an airport location.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, July 23, 2014
Thank you for taking the time to write about your experience at the Westin Dulles. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. We do hope to welcome you back very soon.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

We stayed here during a convention in Chantilly, the staff was very friendly and automatically gave us a lake view room. The rooms were clean and quiet. The beds and showers were amazing, and the pool and hot tub were a welcome retreat after a long day of working. We ate at the hotel restaurant one night and the food and service were superb. The parking garage was convenient except that there was one elevator from the garage then you must walk through the hotel to get the the other elevators that go to the guest rooms, but it wasn't far. The gift shop has very little in it and is very expensive, so bring whatever you need. There are not any restaurants within walking distance, but there are a ton of places to eat and shop within a 10 minute drive. Overall, it was a fantastic experience and we will definitely be stay here again.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, July 15, 2014
Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

I stay here when in the area for business. The hotel is quiet, clean, well-maintained, and in a great location (convenient to the Toll Road, 28, the airport, and many restaurants) and the setting by large man-made "lake" is serene. There is ample covered parking in the garage behind the hotel. The breakfast buffet is simply amazing! It's well stocked, the servers are friendly and attentive, and the scrambled eggs are the best I've ever had.

I recommend this hotel for business travelers and families.

Room Tip: Ask for a room overlooking the lake. Lower, odd-numbered rooms will view the lake and not the apart...
See more room tips
Green Features: Starwood has a well-publicized Green Choice program, and there are ample recycling containers in the rooms and public areas.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, July 12, 2014
I am grateful for your return to the Westin Dulles hotel and thank you for your positive remarks about your experience here. As great as it is to have a beautiful new facility here, it is really the staff that makes our hotel what it is, and they strive to go above and beyond to welcome every guest who walks into our lobby everyday.  We look forward to welcoming you back soon!

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 23, 2014

this place is OK if you need to sleep near dulles, we tried to do payments with a pre-authorization process for our own internal admin purposes and the hotel completely, messed it up and then refused to fix it - i would not recommend them if you need to do anything remotely complicated with the payment.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 22, 2014

I stay here when traveling for business, as the hotel is well maintained, the rooms are extremely quiet and they have a complimentary shuttle that drops me off at the office and the local town center in the evenings, as food choices are extremely limited within walking distance of the hotel. I had a bad experience one time and after several contacts, a resolution was reached and the manager apologized that the situation was not handled in the most positive or professional manner.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, Manager at The Westin Washington Dulles Airport, responded to this review, June 23, 2014
Thanks again for taking notice of our shuttle service and how much appreciated it is. We try to go above and beyond to assist your every need during your stay at the Westin Dulles. We are one of the few area hotels that offers complimentary shuttle service to local corporate offices and businesses. We hope to see you again in the near future.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando, fl
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 22, 2014

We loved staying at this hotel. The hotel is clean and spacious. It's very good for families. The heavenly beds were very nice. The breakfast buffet has a fruit bar, cheese and meats, Danishes, bagels, and oatmeal. The buffet also had hot foods like eggs, breakfast potatoes, bacon, and sausage.

The pool is not really big, but it's indoor and there's enough room for a few families to enjoy the water. There was also a lifeguard on duty, which most hotels don't have.

It's a little far from DC and the train stations, but it's in a very pretty neighborhood.

I would recommend this hotel for families and for the business traveler.

Room Tip: We had rooms on the 8the floor and room 842 was cool because we could see the planes taking off from...
See more room tips
Green Features: The Westin lets you choose between getting fresh linens or getting a $5 credit or points applied to your account. They also do recycle.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, Manager at The Westin Washington Dulles Airport, responded to this review, June 23, 2014
Thank you for your feedback with fellow TripAdvisors. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. We look forward to welcoming you back soon.


Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Westin Washington Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Herndon
#8 Family Hotel in Herndon
#9 Romantic Hotel in Herndon
#12 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity, Priceline, Orbitz, Expedia, BookIt.com, Hotels.com, Odigeo and Tingo so you can book your The Westin Washington Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

Owners: What's your side of the story?

If you own or manage The Westin Washington Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;