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“Nice stay.” 4 of 5 stars
Review of The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
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Breakfast for 2 Included
Ranked #13 of 20 Hotels in Herndon
GreenLeadersSilver level
Sao Luis - Brazil
Top Contributor
56 reviews 56 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
“Nice stay.”
4 of 5 stars Reviewed December 9, 2013

Ended up staying here after a lost connecting flight to Brazil. It was a good experience. About 10 minutes from the airport. Clean and quiet rooms. The bed is awesome, specially after an exhausting day. Good value. There's a car rental on the premises, which can be very convenient if you want to visit DC.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, December 13, 2013
Thank you for taking the time to write about your experience at the Westin Dulles. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. We do hope to welcome you back very soon.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
New York City, New York
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 2, 2013

Stayed one night before heading home after Thanksgiving. It's a very nice Westin. Clean, quiet, and the staff was super nice.

Comfy Heavenly bed and very nice bathroom.

Room service was quick and good - and not terribly expensive. Also, parking is easy, free, and plentiful.

Definitely would stay again.

Room Tip: Ask to be far from the elevators for maximum quiet.
See more room tips
  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, December 3, 2013
Thank you for your review and I am so pleased you enjoyed your recent trip to the Washington DC area and surroundings of Westin Dulles Hotel. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
131 reviews 131 reviews
94 hotel reviews
Reviews in 76 cities Reviews in 76 cities
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed December 1, 2013

Overall a very nice new looking property. The lobby and exterior are extremely clean and modern with a nice man-made lake outside the front door. The restaurant is nice and the buffet breakfast was average for similar hotels which is to say good but not exceptional. The room itself was very nice with a great bed and pillows, a really good shower, and new looking furnishings all around. The price for our weekend stay was around $60 and parking was free, so a great value.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, December 3, 2013
Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We work to make sure our guests comments are heard and implemented. With that said, thank you for your feedback regarding the breakfast buffet. We are always changing and trying new things to meet our guests expectations, and I apologize if we did not meet yours. However, we do hope to welcome you back very soon and please let us know what we can do to assist.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Top Contributor
84 reviews 84 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 30, 2013

The place was what you would expect - beautiful, clean, excellent staff, etc. It was an excellent place to stay after flying into IAD from a long trip from Italy. They also had a good shuttle service to and from the airport. The price was competitive.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, December 3, 2013
Thank you for taking notice of our excellent shuttle service. We strive to go above and beyond to assist your every need during your stay at the Westin Dulles. We greatly appreciate your comments and hope to see you again in the near future.

Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2013

Excellent service, I forgot my IPhone charger in the room, just with a quick call they sent it to my home in Canada at not charge. Thank you very much guys that is really good customer service and we appreciate it.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review, December 3, 2013
Thank you for your feedback with fellow TripAdvisors. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. We know what it is like to forget things. We are all human too! Glad you were happy with the services we provided and we look forward to welcoming you back soon.


Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 25, 2013

Staying here as part of a short business trip to the Washington area. Very close to Dulles airport and free shuttle bus was waiting for me. Easy check-in and was told as a SPG member I was upgraded to an Exec room with free Wi-fi. Not sure what exec room gets you above a standard as it is pretty typical hotel room.

Nicely appointed room, bathroom a good size, modern and very clean. Bed is huge and incredibly comfortable. Ate in bar last night and food was good; huge steak, cooked to perfection but a little pricey. Well equipped gym which i had to myself at 5.00am (hate jet lag) and small pool which looked nice and again deserted.

Excellent breakfast buffet and very attentive service.

Only gripe is that internet access is for 1 device only! Travelling with a laptop, iPad and iPhone it seems ridiculous in this age that they try to limit you to a single device! Top marks to the guy on reception who gave me a conference id to connect my iPad for the duration of my stay.

Would be a 5 star for me if they sort this

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, Manager at The Westin Washington Dulles Airport, responded to this review, November 26, 2013
Thank you for your feedback with fellow TripAdvisors. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. Every ounce of feedback we receive from our guest we take seriously and I appreciate your comments about the WiFi. That is something we can share with the team. We look forward to welcoming you back soon. Again, thank you so much for taking time to share your experience.


Be Well, Be Westin

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 16, 2013 via mobile

Staff unable to find my reservation in two separate stays. Had to stay in the lobby for long time until a manager came to help them and then there was no apology for the delay and inconvenience. They charge my credit card twice for the same stay and they kept denying that. Had to stop payment thru my cc company

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, Manager at The Westin Washington Dulles Airport, responded to this review, November 18, 2013
Thank you for your review. I was so sorry to read your comments and I would like to start by offering you my personal apologies for the inconvenience you have undoubtedly been caused as we truly take pride in our guest service here at the Westin Dulles. . I will certainly follow up your comments with both my Front Office Manager and Staff, so that it does not happen again. I would really appreciate you giving us another opportunity as I would like you to experience the Westin Dulles as one should. We hope to welcome you back soon.

Be Well, Be Westin,

Yours in hospitality,
Linda Tierney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Herndon
#8 Family Hotel in Herndon
#9 Romantic Hotel in Herndon
#13 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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