The Westin Washington Dulles Airport is a beautiful hotel. It is well maintained, comfortable and has EXCELLENT food. It's biggest drawback is the location, it's tucked away near some apartment complexes and is a bit of a drive to get anywhere. But if you don't need to be within walking distance of restaurants and other destinations, this really isn't a big deal. I encountered 3 employees while I was there. The attendant that checked me in, a waiter at the restaurant for breakfast and the gentleman that checked me out. In a nice hotel like this, I would expect all of these interactions to be top notch, but unfortunately my check in experience was terrible. The check in attendant made me feel unworthy to be in his hotel from the moment we started talking. He was cold and very snooty. Additionally, when he ran my credit card for incidentals, it was declined. At which point he blurted out very loudly and with a nearly mocking tone of voice "The card is declined." He did not handle this situation with any tact or discretion. It was quite embarrassing. I later checked my phone to see that AmEx had texted me to check and make sure that I was actually in Washington, DC before approving any charges there. After giving him a different card and getting my room keys, he gave me no instructions. He did not tell me what time to check out on Sunday or anything about the restaurant or other amenities. He simply pointed towards the elevators. My interactions with the other employees at the Westin were both very pleasant, but this employee really ruined my stay. The hotel is great besides that experience.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon