We stayed here for a one night local get away. We live close by and have talked about it since it opened.
As others have stated - staff is very friendly. Hotel is exceptionally clean. And it is in a beautiful surroundings. One item I really likes was the design of the shower door, it swung in instead of out. Meaning the floor stayed much dryer. Small thing but I appreciated it. Westin heavenly bed is better here than the one in Ballston for some reason.
Bar staff was very friendly, and the service was good.
The restaurant was closed on Saturday afternoon and evening, meaning you ate at the bar or left the hotel. This hotel is not right next door to other locations to eat, so this was an inconvenience. There was an event that evening - I presume they did not have sufficient staff to handle the restaurant and the activity. That just seems odd. The food was ok, nothing special. My wife had the steak salad, described it as very bland. I had the Salmon, it was nice, but not special. The cheese plate appetizer was ok, one of the cheeses was not very good, but overall it was fine. Drinks again were nice. Next morning the buffet was open in the restaurant, had the same experience of others, staff that seemed to not care as we stood at the entrance for a couple minutes. However, once they chose to give us attention - they we excellent. Training or assignment of someone dedicated to seat people I guess is missing. Buffet itself was nothing special. Very similar to others in the area. Fruit was VERY good though. Fresh all the way. No omelet station, so it was just scrambled eggs and bacon and so forth. As I said - nothing special.
Overall it was a nice hotel, very clean and friendly staff. Bar staff is attentive and friendly.
We are mixed on coming back for a local get away as if the restaurant is closed we are stuck driving to dinner. Since from other posters this appears to happen often, I am not sure I would want to stay here. But if you need to be near the airport and want a very clean hotel - this is a good place.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon