At $180 before taxes it is quite a pricy hotel. Although it is well placed for office's in Herndon and distance from airport. I did not see any attention to customer service beyond a good morning and how was your stay.
Pain points: Westin refused to provide me rooms in corporate rate $50 more than what my team mates were staying at the same time, that too in upgraded rooms and with corporate complimentary benefits
Worse after escalating I got a cold shoulder treatment that there is nothing we can do and not even extend corporate benefits.
They had to be repeatedly reminded to give me back my clothes from Laundry after it was misplaced.
Internet was very flaky and working from hotel room might not be feasible at times.
Once it slipped my mind once in hurry to tip a waitress.To my shock I was reminded when I walked back in to provide a tip to my non-complimentary breakfast, it was pretty unprofessional to ask.
Good points: The Restro-bar waitress was pretty excellent with service, hotel is newly built and definitely has a good ambience to it..
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon