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“Need free WiFi” 4 of 5 stars
Review of The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
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Special Offer
Breakfast for 2 Included
Ranked #10 of 20 Hotels in Herndon
GreenLeadersSilver level
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Need free WiFi”
4 of 5 stars Reviewed June 23, 2013 via mobile

Great place to stay, just a well kept and attractive hotel. Great bed, clean and fresh. Great staff! So why does a high end hotel that offers so much make pay a fee to use there wifi? I can get free wii at a coffee shop, I don't stay at a Westin cause its cheap, so why trouble me with a separate charge for what budget Hotels provide for free?

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, June 27, 2013
Dear Rwill97,

Thank you for your compliments and feedback about your experience.
I understand your frustration with the $9.95/24hr internet charge. Larger businesses and hotels (Westin Dulles has 314 guest rooms) usually charge more for internet because it is more costly for bandwidth and maintenance costs to provide high speed internet access to the modern guest who often has an iPad, laptop and smart phone all connected at once.
We truly appreciate your feedback as we are constantly analyzing ways to provide the most enjoyable stay possible for our guests.

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2013

had the opportunity to spend three nights at this hotel while visiting family in leesburg, it was just wonderful, from the doorman to housekeeping everything was just perfect.The room was clean, bright, and the bed was HEAVENLY!!!Dinner the first night was very good, great choices, and the breakfast choices on all three mornings was excellent. A big thank you to Julio our waiter on all three mornings who was very attentive, friendly,and patient with us. I highly recommend this hotel to anyone planning to spend time in the area. The Manager of this hotel should be very proud of their staff, with the great job they are providing to their guests.

Room Tip: room facing the pond nice view in the morning
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
103 reviews 103 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 17, 2013

Had to grab a hotel room for a quick night's sleep. Actually thought I had called a Sheraton since WIFI at Dulles was iffy. From the confo email, I saw I was at the Westin. Didn't like that the hotel pick-up and drop-off was at the end of the terminal but the ride to/from the airport is about 10 minutes. Little delay in checking is since the booking I did over the phone hadn't reached the hotel but my confo email made it easier for the front desk staff. Room was quiet and the atmosphere was what I needed - a big, fluffy comfortable bed in a soothing room. Great shower with 2 heads and a chamomile tea and to sleep. Up and out early ... not there long enough to see but the view from the room was over a lake. Quiet neighborhood and don't recall hearing too many planes.

Room Tip: Room with a lake view
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern CA
Top Contributor
81 reviews 81 reviews
47 hotel reviews
Reviews in 55 cities Reviews in 55 cities
260 helpful votes 260 helpful votes
4 of 5 stars Reviewed June 13, 2013

Being stuck at Dulles due to weather, I dreaded staying at an airport hotel, but the Westin Washington Dulles Airport proved to be much better than the average airport accommodation. Our room was pleasingly furnish and quiet. Since it was late at night we had to eat in the bar, which was forgettable and the coffee shop was closed when we left very early, however the room was nice and the staff helpful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Top Contributor
94 reviews 94 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 8, 2013

An airline put us up in this hotel due to mechanical issues with a plane that forced us to miss a connecting flight. We could not have been more pleased with the Westin. The room was very quiet and the bed very comfortable. My wife now wants me to install a double-head shower like this hotel! The staff was very friendly and welcoming. Overall, a wonderful stay under unexpected circumstances.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Top Contributor
98 reviews 98 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 6, 2013

I've stayed here on 2 occasions. Both times found this hotel to be clean and professional. Parking is free. They do some large events in the ballrooms on the lobby level so can get a little loud down there. Close to airport but not right near it so there is no aircraft noise (but it is a little bit of a drive). Nearby mid range restaurants--a fairly good selection. This is one you may get if you roll the dice and name your price on an internet site for this category in this location.

Room Tip: Cookie cutter modern rooms so all standard per category you book.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSTON
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 30, 2013

Front desk is mostly friendly.... Except the one young man that took my call when I complained that the Housekeeper left my room door open (4+hrs).
She was entering to clean at 2:30.... when I returned at 7... I found the door held open by the safety latch. The man at the desk seemed inconvenienced that I was disturbed by this ... The following day I opted for no service.... and only asked for towels... requested at 2..... arrived after 4 calls at 8pm..... Housekeeping keeps rooms clean, but nothing more....

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, June 3, 2013
Dear Brenda R,

I am truly sorry for the issues during your stay with our housekeeping team. At the Westin Dulles we pride ourselves in our service and housekeeping standards. What you experienced concerns me a great deal and I have already met with our Executive Housekeeper and Front Office Manager to make sure this type of incident never happens again.
In the meantime I hope that you will give us another chance in the near future as I promise you we will rectify our issues. If you do please reach out to me directly so that I can welcome you back.

Sincerely,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Herndon
#8 Family Hotel in Herndon
#8 Romantic Hotel in Herndon
#12 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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