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“Nice experience; Housekeeping needs a little more attention to detail” 4 of 5 stars
Review of The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
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Breakfast for 2 Included
Ranked #12 of 20 Hotels in Herndon
GreenLeadersSilver level
Midwest
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
“Nice experience; Housekeeping needs a little more attention to detail”
4 of 5 stars Reviewed May 17, 2013

I like the Westin Washington Dulles. It is a reliable hotel with modern features, and the staff do try to make one's stay comfortable. My room was on the SPG floor, with a view of the pond, where a bride and groom were taking photos. It was quiet with very little plane noise. The room features a very comfortable bed, a nice sitting chair, empty refrigerator, coffee/tea service items, iron/ironing board, desk with chair, etc.

I have rated the property very good vs excellent because there was a Lite beer top peeking out from under the bed. And, it was not my beer top. Otherwise, the room appeared to be clean and orderly.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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411 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
1 review
5 of 5 stars Reviewed May 7, 2013

well worth the money. Pleasant relaxing hotel with AWESOME beds! If you are going to the airport remember to NOT pay the toll stay in the left lane. They do have a mini store for snacks and incidentals. The air quaility WAS good!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, May 16, 2013
Dear catbrew,

Thank you for your feedback and kind words about your experience here. Our Westin Heavenly beds are a great hit with our guests, they truly enjoy the great night's sleep especially considering many of them have early flights in the morning at nearby Dulles Airport. Thank you for staying with us and we hope to see you again in the near future.

Yours in hospitality,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southern california
Top Contributor
199 reviews 199 reviews
144 hotel reviews
Reviews in 114 cities Reviews in 114 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed May 2, 2013

I have now stayed here several times. My only issue with the hotel before was the new carpet smell. I am happy to report that the smell has now abated and the property is really lovely for indoor air quality. The HVAC system kept the air rather dry so there was no chance of mildew in the room - often a problem in the mid-atlantic region. And the previous new carpet smell is essentially gone now. Also the hotel did not have a strong "white tea" odor as some Westin properties suffer from (too much of the signature scent). I brought my own conditioner shampoo and soap so I did not need to afflict myself with any of those white tea products. The fitness center is really lovely. Several lifefitness ellipticals, many treadmills and many other equipment.
There is also a rather long pool that one might be able to swim laps in. The staff was a bit on the clueless side but also very quick to respond to requests. They were out of gym shoes in my size but gave me a complimentary pair of socks anyway. They did not have my bed defeathered when I arrived but sent people right away to fix it as I was checking in. The staff even spotted a lightbulb out and replaced it without my asking about it. Parking was free. Overall I was quite happy with this property. In particular it was a huge improvement over the hotel I stayed at the previous night in Bethesda (you can read my review of that here). I got a room at my corporate rate of $168/night.

Room Tip: All rooms seem to be quite good at this property. It is a quiet location.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rotselaar, Belgium
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 30, 2013

We booked this hotel for 1 night after a long flight and before going to Washington DC the next day. This hotel is perfect for this purpose.

There are 2 shuttles an hour to bring you to the hotel from the airport. The hotel is near the airport, but you don't hear any airplanes here. The rooms are very quiet.

The bed is very comfortable and staff very friendly and helpful.

The next morning we took the free hotel shuttle back to the airport, where we took the metrobus straight into Washington DC (6USD one way).

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 30, 2013

My wife and I were coming back from Germany when, after spending 2hrs on the tarmac, our flight to Miami was canceled. Anyone who's been through this knows the drill. The ticketing agent rattled off some hotels (Hampton Inn, Hilton, etc.) then said "Westin." We jumped on it and couldn't have been happier. We had to wait for the shuttle in the rain with only our carry on luggage, but what a treat when we got there. Took all of two minutes to check in and thankfully the bar was open for a couple more hours. The front desk gave us a 2pm check out (flight wasn't until 6pm) and after spending eleven days on an uncomfortable bed in Berlin with limited hot water you can only imagine how happy we were. Westin's a great chain and the staff were fantastic.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fredericksburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 25, 2013

I stayed here one night with my husband and baby after getting a great deal on hotels.com. The room was nice and updated, we were offered a crib upon check-in, and the front desk was all around very accommodating. Westin beds are always "heavenly", and the indoor pool was a perk in the less than perfect weather. Overall, a good experience and would def recommend to friends staying in the area.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 18, 2013

Arrived quite late into Washington and planned to stay at the Westin. Shuttle bus arrives every 15 minutes at the airport and takes you to the hotel within 5-8 minutes. Located on a 'new housing and business estate' and the hotel seems to be completely new. Staff were excellent - good service and very attentive. The rooms (and the rest of the hotel) were very clean. We rooms are very quiet (we requested a room at the end of a corridor) and the beds are excellent. No wonder they call them heavenly bed - you don't want to get up the following morning! All-round a wonderful experience at the Westin - highly recommended for those staying overnight.

Room Tip: Ask for a room at the end of the corridor - away from the elevators. It doesn't matter if you ha...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, April 20, 2013
Dear dutchman1011,

Thank you for your feedback and for your kind words about our hotel. Our shuttle actually arrives at 2H at Dulles Airport every 30 minutes at the :15 and :45 of every hour and we are one of the few hotels that actually runs overnight as well if necessary.
We have noticed many of our guests stay at this Westin and others simply for the famous Heavenly Bed. What can be more important than a good night's sleep?
Thank you once again for your feedback and please let me know if there is anything else we can do to make your next stay even more enjoyable.

Regards,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Herndon
#8 Family Hotel in Herndon
#9 Romantic Hotel in Herndon
#13 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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