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“Great hotel if you need to be near Dulles airport” 4 of 5 stars
Review of The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
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Special Offer
Breakfast for 2 Included
Ranked #11 of 20 Hotels in Herndon
GreenLeadersSilver level
Singapore, Singapore
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel if you need to be near Dulles airport”
4 of 5 stars Reviewed January 9, 2013

We stayed here for one night as we had an early morning international flight. Great staff, nice, clean hotel. Rooms were extra large and could accomodate all our baggage (family of 4 headed back home overseas after Christmas) and extra large bathroom. It is a bit removed from things if you do not have a car but very close to the airport if that is your goal. Nice restaurant on site (did not have time to try breakfast) but the menu was almost a bit too gourmet. We were hoping for some more basic, American dishes before heading out - possibly something that would sit easy on the stomach before a long flight to Asia. Would stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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495 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 5, 2013 via mobile

The relevant text from my angry email:

One night all my toiletries were thrown away. I know, minor nuisance. You replaced my toothpaste with about a quarter of a tube, my toothbrush with a low quality temporary brush and my deodorant with a different brand about a quarter of the size. An annoyance, but I probably should have put them in a drawer instead of leaving them on the bathroom counter.

Until the next night when I get back to my room and everything that was in my top drawer (top right, directly below the TV) is no longer in my drawer. This time it is the little deodorant you just gave me, my apple headphones and a tube of prescription skin cream. I called the front desk and was sent another small deodorant, a pair of low quality headphones and promised 1000 Starwood points. Not an ideal situation, but when I have a plane to catch at 5 AM there really isn't a lot of time to belly ache.

I went through everything in my laundry and luggage one more time to make sure it wasn't my imagination, or I hadn't forgot moving the items from the drawer. No luck.

Until the next morning when I remember that my car keys were in the drawer. At this point I couldn't stay and wait for someone to come and figure out what happened with my keys or I would risk missing my flight back home to San Francisco (I am writing this from the interairport shuttle). Included on my key ring is a VPN token for my computer. This alone will cost $150 for my company to replace it.

Replacing my car keys will cost me $200.

More importantly, I stay at the Westin because of what I perceive to be industry leading service. I now have to rethink this.

I expect at least one night of my stay to be credited back to me and a call from the manager of this property explaining how this could have happened. More than anything, I want my keys back... Though that isn't going to happen before I land in San Francisco and have to figure out an alternate way home.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 3, 2013

Now, I'm definitely, not bashing this place, because I truly like this property. Not my fav though. Watching this property being built back when I lived in Northern Virginia was more exciting than staying here. Most of my past clients who strayed here mentioned the same quirks as I did.

1. Funky location: nothing within walking. If you do want to go somewhere, be prepared to wait for the shuttle - even if you scheduled a time.

2. The rooms are very nice, clean etc - but very very "CRAMPED"...no space for your STUFF :)

3. Bar/Lounge Area a little...spooky. Was looking for 'Lloyd the Bartender. (from the 'Shinning) Ok, exaggerating a bit - well my husband was - he arrived the night before me. And he's a Mortician so, I'll take his word on that. **Very pricey on the drinks too**

4. Restaurant: Looked attractive, menu was available but the server didn't want to offer a menu. Breakfast Buffet and they wanted you to help yourself...but 'EVERYONE was - and it didn't look pretty afterwards. So, I ordered the Eggs Benedict & tea (a $4.25 tea bag) and the eggs were barely warm. But my breakfast was less than the 'Buffet. Go figure. $12 vs. $18.

5. Now, I'm a pet owner and pet lover. This is a pet friendly hotel and I think that's wonderful - but the hotel needs to enforce some restrictions. Like, put a leash on them!! Don't allow them to run up and down the hall ways - if the pet owner does this...then HE/SHE sleeps in the car.

That's the my Top 5 reasons for a 'One Stop & Flop. Don't take this the wrong way - cuz I liked this property...but I'd stay at the Crowne Plaza around the corner - it has a Houlihan's Restaurant, Movie Theater and a dozen other restaurants across the street. AND, no pets.

-Lynne Houston

Room Tip: Ask for a corner unit at the end of the hall - they're usually a little larger.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, January 9, 2013
Dear Lynne H,

Thank you for your thoughtful remarks about your recent stay here, it cannot be overstated that we truly value our guests' feedback and we use that feedback to improve our hotel and hotel service.
We realize that besides the best restaurant in town (our in-hotel Italian restaurant Padella) the local restaurants are not within walking distance. For this reason we do have a shuttle that is available to take our guests to local shopping centers and we even have a scheduled shuttle at 6:30 pm and 8:45 pm to the local Reston Town Center which is a beautiful mall with many fine dining restaurants.
We take a lot of pride in our Padella Restaurant and Lounge and I have already discussed your comments with our Food and Beverage Director to ensure we deliver the Westin service to each and every guest.
It's great to hear that you like our property Lynne H and we hope to see you again in the very near future.

Sincerely,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 31, 2012

I selected the hotel because if offered a special package for visitors to the nearby Air & Space Museum: room, breakfast for 2 and shuttle to/from the museum. The price was attractive so we took a chance. Excellent choice!

Pros:
1. Spacious, comfortable room with extra large bathroom, first rate towels, 2 excellent queen beds.
2. Starbucks coffee.
3. The free wifi is good for email and basic connectivity, not video. The faster wifi is extra $.
4. Breakfast buffet was fresh and varied.
5. Pool, fitness center and sauna are excellent.
6. Staff was excellent.

It's hard to say anything bad about the hotel. The restaurant is pricey at dinner. If you want a sandwich or something simple, sit in the bar area for different menu.

I would definitely repeat.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, January 9, 2013
Dear MarcNewYork37,

It's great to hear that you were able to take advantage of our Air&Space Museum promotional rate. We indeed have a shuttle that runs to the Udvar-Hazy Air&Space Museum three times a day (10:15 am, 2:15 pm and 5:15 pm) available to all of our guests. Just about everyone has a great time at the museum whether it be to catch an IMAX movie or experience the extensive aeronautical history that it offers.
I appreciate your kind words about our many amenities Marc and we look forward to having you here again in the near future.

Sincerely,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

This hotel was really worth every penny. It was beautiful and very comfortable. Lovely rooms and lobby.
Everything was clean, staff was very helpful, there was great food!
My boyfriend and I stayed here on a whim. It was last minute and we got lucky finding a deal on Hotwire. I'm so glad we did:)
Westin, we will return!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union City, New Jersey, United States
Level Contributor
619 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 stars Reviewed December 29, 2012

We stayed at the Westin for a wedding in November and though we were expecting a basic airport type hotel, we were pleasantly surprised. We were planning on boarding our dog but a last minute double check with the hotel informed us that they were dog friendly, and not just for small dogs. Even our 55 lb mutt was allowed. I got a few odd looks from other guests when bringing in his enormous crate, but the staff was super friendly and helpful and always seemed happy to see him. They even provided some doggie treats for him.

Beyond that, everything about our stay was also top-notch. The staff were all very friendly and helpful, assisting us with making plans for transportation and arranging a car for us. Even the chambermaids greeted us each day and were nice to our dog and even made up our room though we told them they didn't need to since our dog was in there one day.

The room was nice, with a huge, comfy bed and enough room for our dog's giant crate. He also found the arm chair and bed to be incredibly comfortable. I had expected to absolutely die from allergies with all the dogs I had assumed stayed in the room, but they must have done a fantastic job cleaning as I had no problems.

Location was pretty good, near a bunch of strip malls with a good choice of fast food, slightly more upscale dining options, and stores. It was also convenient for venturing out a little further to visit the Manasas battleground and excellent restaurants in Chantilly. There was also a nice little green walkway along the pond for walking the dog and several clean up bag stations around.

The conference rooms seemed nice though we only walked past them. The bar was well stocked and had several draught beers, more than I'd expect from a hotel bar.

Definitely a good option when staying in Dulles and very convenient.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 24, 2012

This was a pleasant surprise in several ways. Nice room , great bed & linens/pillows. Even the shuttle came on time. Very close to the airport. I will stay here again if fly thru Dulles Airport. Only thing to know is the airport can be very confusing if its your first time there.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Herndon
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#12 Family Hotel in Herndon
#12 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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