We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Washington Dulles Airport: Traveler Reviews

4.0 of 5
2520 Wasser Terrace, Herndon, VA 20171
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
The Westin Washington Dulles Airport
Ranked #8 of 21 hotels in Herndon
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Westin.com Booking.com Expedia.com
and 9 more sites!
Traveler Reviews
Room Prices
Write a Review

254 reviews from our community

Traveler rating
    119
    87
    25
    14
    9
See reviews for
Families
57
 
Couples
48
 
Solo
44
 
Business
81
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Southbury, Connecticut
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Good Choice if staying local”
4 of 5 stars Reviewed November 20, 2012

This is a clean, well appointed hotel that is a 5 minute ride from Dulles using the Westin Courtesy Shuttle bus. The bus is on a 30 minute repeat cycle.
The hotel staff is quite responsive, the in-house bar is decent and the food is reasonable. Food prices are higher than I'd have expected given the reasonable (but not outstanding) quality of the entrees.
Rooms are quite clean with either free WiFi or extended stay higher bandwidth WiFi.
Location is a bit isolated so you probably need a car if you choose to go to different restaurants in the evening.
Overall, the Westin is a good choice if you are staying in the Herndon area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Foodiefan4 about The Westin Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“Could have been very good.”
3 of 5 stars Reviewed November 18, 2012

The Westin is convenient to Dulles-less than a 5 min drive. The hotel is located in a residential area so there is a lack of restaurants unless you have a car. If you have a car the good news is they have free parking and there are some places to eat I the area...check Yelp. The parking garage is attached to the hotel so you have easy access.

The downside.....I can't believe that they charge for WIFI and the charge is $9.99 per day...are you kidding? Even the cheapest of hotels have free WIFI...in today's world that's like charging for TV. I am sure that I am not the only one who gets pissed when you are paying premium rates and then they rip you for something as common and free as WIFI....WHAT ARE THEY THINKING?

I would easily give them 4 stars if they weren't so greedy!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by ComeflywithmeFlorida for Herndon
Ask ComeflywithmeFlorida about The Westin Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review
November 22, 2012
Dear ComeflywithmeFlorida,

Thank you very much for your feedback. Feedback from our guests such as yourself gives us the information we need to to improve our hotel and hotel service...
I understand your frustration with the $9.95 charge for internet per 24 hour period as I realize that many hotels offer complimentary internet access. Hotels have to make a decision between offering free internet access at an increased room rate or keeping the room rate low while charging for internet access. Of course, we have gone with the latter. You will find that most large hotels charge for internet access because providing internet service has become more and more costly these days. Many of our guests have multiple devices accessing the internet between tablets, phones, and laptops which demands exponentially more bandwidth and maintenance.
Regardless, your comments are well received and our management team in combination with Westin and Starwood Hotels determines the best strategies to make our guests happy each and every stay.
Thank you once again for your feedback and we hope that you are enjoying your Thanksgiving holiday!

Sincerely,
Linda Tierney
General Manager
Westin Washington Dulles Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
Top Contributor
135 reviews 135 reviews
89 hotel reviews
Reviews in 75 cities Reviews in 75 cities
52 helpful votes 52 helpful votes
“Great Place when in the area”
5 of 5 stars Reviewed November 12, 2012

4 Star Hotel for 3 nights. What a nice place to stay and the staff is extra friendly. Found a very cheap rate for the stay. Clean room, good bedding package and close to all activities. Hopefully we will stay again.

Room Tip: All rooms seem to be wonderful.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mas4467 about The Westin Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Pocono, PA
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“You Can't Beat the Shuttle Service”
5 of 5 stars Reviewed November 11, 2012

Washington Dulles airport was built with the intention of it being isolated and far away from the madding crowd in Washington DC. Thirty years ago it was often a pain to have to pay for the boring toll road out of DC to Dulles in order to catch international flights. The Dulles toll road ran almost from the steps of the State Department, past CIA HQ in Langley then on a seemingly neverending, boring highway to far distant Dulles. It was perfect for government types and big shots because they could take advantage of a long limo ride away from the congestion of National (Reagan) Airport.

I was shocked to see how much the area around Dulles has changed over those 30 years. Talk about "urban sprawl"! It's unreckognizable. I was told it is very reminiscent of Silicon Valley now - with modern high-rise office building and blocks upon blocks of townhouses littering the once rolling farms and meadows. In the weekend we spent in that area I never once caught a glimpse of the actual airport. Just too many shopping centers, business headquarters and cookie cutter homes.

But in this morass of conformity we were very very pleased to find accomodations at the reasonably priced, yet elegant Dulles Westin. From the moment we pulled into the curved driveway this place exuded class. Not stuffy, but efficient, friendly and modern trappings for the business and leisure visitor. The doorman, the front desk staff and the bartenders on the ground floor entrance made our initial impression very positive with their smiles and willingness to accomodate. By joining the Westin frequent visitor club (which we will probably never use again) we acquired two free passes to the over-priced breakfast buffet.

Our rooms were well-maintained, modern, spacious and comfortable. You would never know there was an airport nearby. We never heard any planes until we walked outside the hotel. There was plenty of free parking, although the setup was somewhat inconvenient: the lot was a multi-level garage that required guests to take one elevator down to the ground level near the many ballrooms, then walk through the lobby, then down another corridor to the elevator bank for the rooms. Kind of a pain with lots of luggage and a dog.

Oh yeah, the second floor is dog friendly. You do have to put down a refundable deposit, but you are allowed to bring your pets with you. It is a testament to the maid service that this super allergic guest had no problems with previous pets' dander or "deposits". Considering the fact that it had been used on previous occassions by other visitors' pets, there was no indication of any messes or damage. Very clean.

For airport travelers the Westin has 4 different shuttle buses. It seemed there was always one available in the front driveway.

Other than the strange parking lot set-up, the only other minor gripe was the difficulty in finding the Westin. There is no signage in the area, I suppose to mainatain the "beauty" of the locale, but our GPS was able to direct us there eventually. Without a GPS we'd still be looking.

Room Tip: Stay off the second floor if you don't need to bring your pet. Unless you get it free, pass...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Gluhwein about The Westin Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA USA
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
8 helpful votes 8 helpful votes
“Nice hotel, convenient to the airport”
4 of 5 stars Reviewed November 9, 2012

This hotel is a good choice if you need to be close to IAD. The shuttle service is good and the staff is helpful. The room is exactly what you would expect from a Westin: clean, comfortable, and very pleasant.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask BuzzDR about The Westin Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Westin Washington Dulles Airport
Enter dates 1 night 2 nights
 
Hampton Inn & Suites Herndon-Reston
Great value on a similar hotel
Herndon, Fairfax County
4.5 of 5 stars 125 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Herndon
Family-friendly
HYATT house Herndon
HYATT house Herndon 4.5 of 5 stars 80 reviews
Romantic
HYATT house Sterling/Dulles Airport-North
HYATT house Sterling/Dulles Airp... 4.5 of 5 stars 196 reviews
Luxury
Hyatt Regency Reston
Hyatt Regency Reston 4.0 of 5 stars 263 reviews
Great value
Courtyard by Marriott Herndon Reston
Courtyard by Marriott Herndon Re... 4.0 of 5 stars 67 reviews
Show Prices ABS:HotelCheckRates-d225448?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d647549?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d110504?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d224138?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Herndon
Hampton Inn & Suites Herndon-Res... 4.5 of 5 stars 125 reviews Hilton Washington Dulles Airport 4.0 of 5 stars 527 reviews Washington Dulles Marriott Suite... 4.5 of 5 stars 137 reviews Sheraton Herndon Dulles Airport ... 4.0 of 5 stars 141 reviews
Show Prices ABS:HotelCheckRates-d676983?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d501628?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224139?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1405574?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 21 hotels in Herndon, ranked by popularity

Been to The Westin Washington Dulles Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Washington Dulles Airport

Also Known As:
The Westin Washington Dulles Airport Hotel
The Westin Washington Dulles Airport Hotel Herndon
Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Herndon
#2 Romantic Hotels in Herndon
#4 Family Hotels in Herndon
#13 Business Hotels in Herndon
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Travelocity, BookIt.com, Cheap Tickets, Hotels.com, Venere, Agoda, Hotwire, Priceline and Tingo so you can book your The Westin Washington Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Westin Washington Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Washington Dulles Airport
Enter dates & see best prices* (from Westin.com, Booking.com, Expedia.com, and 9 more)
Enter dates 1 night 2 nights
Show Prices