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“Good choice” 4 of 5 stars
Review of The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171   |  
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Complimentary Breakfast
Ranked #11 of 20 hotels in Herndon
GreenLeadersSilver level
Weybridge, United Kingdom
Top Contributor
59 reviews 59 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
80 helpful votes 80 helpful votes
“Good choice”
4 of 5 stars Reviewed March 26, 2012

This is a new modern hotel which provides outstanding levels of comfort and cleanliness. They offer a free shuttle service to the airport and whilst it's a bit of a drive it's a very welcoming place to arrive at.

I agree with the previous reviewer - the hotel is spotless. It really is. It offers some of the best standards of housekeeping I've experienced in a hotel and clearly the staff take great pride in their property.

The only negatives we encountered were on the service front. Just one person (the duty manager I think) on reception. Very slow check in as a result.

The bar is nice and the service friendly. Breakfast however the next morning was a different story. Nobody to greet us. We simply walked in and sat down. A waiter appeared and offered us coffee which promptly arrived and that was the last we saw of him. There was a reasonable breakfast buffet selection although much of the hot offering was only lukewarm. Unfortunately the chefs seemed more interested in laughing and shouting in the kitchen than replenishing it.

In summary a good hotel but you do feel that with better service it could be so much more.

Room Tip: All the rooms here are of a very good standard.
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Boston, Massachusetts
Top Contributor
109 reviews 109 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
280 helpful votes 280 helpful votes
5 of 5 stars Reviewed March 13, 2012 via mobile

We had an early morning flight out of Dulles and stayed one night. The room had two Queen Beds that were very comfortable. There was a double shower head that produced a great shower. It was absolutely spotless. A little on the expensive side at $244 per night. The free shuttle picks you up and takes you back. It runs on the half hour. They even had boxed breakfasts for $10. I would stay here again. The Metro is coming to nearby Reston in 2013 and to Dulles in 2015. That will make this airport and hotel even more convenient.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
Top Contributor
95 reviews 95 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 12, 2012

This is my 2nd time at the Westin at Dulles and again it was a great stay. Huge rooms, all the amenities, and friendly staff. Plus, the location right off of 28 is perfect if you don't want to mess with the DC traffic on 66 or 267.

Room Tip: Starwood Preferred Guests have access to the 8th floor - nothing special there, but it is more priva...
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Red Bank, New Jersey
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2012

I enjoyed my quick one night stay here. This is a newer Westin. The quality of the room is "standard westin" as is the bathroom. However, the size of the room was disappointing. For a newer hotel, I'm very disappointed with how small they built the rooms. For a Westin and this star level, I considered the size of my room to be unacceptable.

The service across the board was excellent. Since I'm SPG gold, I got a free martini :). The bar is superb. The bartenders Oscar and Dood were great. The drinks were priced fair and well made. I found the two dishes I ate (crab cake and croquettes) to be very mediocre at best. That being said, this region is known for not having a high standard for food. The wine list was above average for any hotel. The breakfast buffet IS NOT the usual Westin buffet and was very limited. I wouldn't pay money for it. I switched to the menu, and enjoyed the citrus stuffed whatever pancakes I had.

At 70 dollars, this hotel was a top value despite the poor room size. I can only afford Westins on weekends or with a special AAA rate. If you need an airport hotel and don't usually have the opportunity to stay at a hotel of this caliber when booking direct (like me) treat yourself to a Westin experience on the cheap!

Room Tip: do anything you can to get a larger sized room
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 26, 2012

Ended up stuck here on my way to Orlando due to a mechanical malfunction with an aircraft making me miss a connection. Rooms were comped by United Airlines so I expected the worst. Arrived via hotel shuttle (which took FOREVER in 24 degree weather while dressed for Florida weather...) and was promptly sent to my room. I was a very spacious corner room overlooking a small lake (not that it mattered at 1am... lol). I have to give major kudos to the staff for handling a plane full of crabby travelers in the middle of the night in such an organized and professional manner.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 23, 2012

I love this hotel!!! It is a true jewel hidden away from the masses! The Westin Washington Dulles Airport is a 4 star hotel with excellent food, superb customer service, intermediate gym, indoor pool, and spa.

The 2nd floor of the hotel is designated as pet friendly. There is no extra charge for bringing your pet!!!!

The hotel is located about 3 miles from IAD, 6 miles from Dulles Town Center Mall and other shops and a ton of eateries. If driving, to avoid the toll roads, take route 66 to 28 and take the Frying Pan Road exit (you can use your GPS the rest of the way).

You will get the Westin experience (beds, shower heads and scents), if you stay here! I look forward to my return.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Silver Creek, New York
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 22, 2012

This hotel was very really like the BIG shower and and great water pressure bed was SOOO soft clean hotel. and bartender Westley was really great he reated all of us really well. when back in town will stay here again

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Herndon
#8 Family Hotel in Herndon
#8 Romantic Hotel in Herndon
#12 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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