When we arrived we loooked through the whole room for some kind of information map that you usually find in a hotel room. None. When I went to the reception desk they told me that they are the information book. So I have to call or go down every time I need some Information? I then asked for the hours of operation of the indoor pool. I was told that it would be closed until Thursday. Well another lady told me that she had been in the pool on Wednesday and that they had told HER that the pool was only open in the evening hours. On the website it says something about a Sheraton Club Lounge at the highest floor level - well, not for everyone ..... you have to be some member otherwise you're a second class customer who can't get in. The breakfast was fair but the orange juice dispenser wasn't working properly and the two tables next to the window had big scratches - a little furniture polish would have worked wonders there - and one table was more some kind of a rocking table. The room and the bath were nice and clean. But one day I left the hotelroom at noon and nobody bothered to clean the room after that on that day. No public transportation only shuttle service to the Airport. Well we had been to other hotels where they offered at least some short distance shuttle service to restaurant/bars nearby when there were none within walking distance.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more less
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