We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“low customer service, overcharging you.” 2 of 5 stars
Review of Sheraton Herndon Dulles Airport Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Sheraton Herndon Dulles Airport Hotel to your Saves list
Sheraton Herndon Dulles Airport Hotel
3.5 of 5 Hotel   |   13715 Sayward Boulevard, Herndon, VA 20171   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #16 of 20 Hotels in Herndon
Pittsburgh, Pennsylvania, United States
1 review
“low customer service, overcharging you.”
2 of 5 stars Reviewed April 11, 2013

during the easter breaks, i reserved two rooms one night. the rooms are comfortable, clean, allowed pets... I was very happy cause i can bring my dogs...
However, when I check my credit card record, there's overcharging fee, i contacted the customer service many times(two weeks) but no response no one help me. It makes me so disappointed..

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Campbell, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review, April 12, 2013
Dear Jingyi L,

Thank you very much for taking time to tell me about your experience at our hotel. Thank you for the kind words and your fondness of our property. I also was disappointed we did not get the "overcharge" or hold taken care of. If anytime in the future please contact me directly and I will be sure to follow through immediately pertaining to any charges incurred. Once again we work very hard to make sure you enjoy your stay and don’t want something like this to be the last impression.

Sincerely ,
Patrick Campbell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

234 reviews from our community

Traveler rating
    91
    79
    45
    13
    6
See reviews for
35
43
37
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salzburg
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed one night after arriving from a transatlantic flight. It's a nice property in a residential/business neighbourhood area. Hotel was a smaller Sheraton property but well maintained. Hotel restaurant wasa the only dining option as there is nothing nearby, but food had decent quality and the menu had a fair selection of dishes. Could not try the free breakfast as we had an early morning flight out.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, Maryland
Top Contributor
66 reviews 66 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 23, 2013

We recently stayed at the Sheraton Dulles in Herndon Virginia the night before a flight. We travel quite a bit and most of the time we fly out of Dulles. We have stayed at other hotels near the airport that have park and fly packages without any problems. We decided to try The Sheraton Dulles because of their very good park and fly deal. The hotel was very nice with friendly and helpful front desk staff. Our room was very nice, clean and comfortable. The only minor problem we had, but wasn’t a big deal, was the printer wasn’t working in the lobby so we weren’t able to print out our boarding tickets. The front desk offered to do it for us but at the time we could see they were busy so we decided to wait and just do it at the airport. When we returned from our trip we called the hotel and they sent the van to pick us up. I think it was the quickest we had ever been picked up by a hotel van. Don’t think we had to wait in the cold night much more than 20 minutes or so. We didn’t see the van pull up because the Sheraton name was not on the side of the van, but on the back. The driver got out and asked if anyone was waiting the Sheraton. I wish I could remember the driver’s name as he was very nice. He took us right to our car in the hotel parking lot. With the value, service and friendliness of this hotel, we will be back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 19, 2013

Comfortable beds, large enough "conference" rooms to accomodate 20+ participants without feeling cramped. Small adjacent room served as area for breakfast/lunch service areas. The hotel does not serve lunch for travelers, but a full service bar and restaurant in the evening. The manager on site, Zaheed was outstanding in terms of personal service. It is an older property, which could do with a face lift, but comfortable otherwise.

Room Tip: It is a good 45 mins from Union station (~$75 cab ride one way!), but a very short cab ride from Dul...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salzburg, Austria
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 19, 2013

It would have been a good Tourist hotel also but it's too far away from the attractions. Stay here all the time for business in IAD corridor. Clean and very large rooms. Food at restaurant is not bad (downside there are no restaurants in walking distance. Approximately .6 miles there are quite a few)

Good Staff and Service.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin
Top Contributor
100 reviews 100 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 6, 2013

I've stayed at a lot of SPG properties, so I tend to compare sheratons. This sheraton is not one of their luxury ones.
The positive things are that they had a good workout facility with new machines. I was greeted by club lounge staff.
I found out that all the king bed rooms on the club level had no bathtub. i thought that was awful. also, the housekeeping there was horrible. my shoes and clothes were still on the floor when i came back. management tried, but there was no housekeeping to fix it, and they seemed put out because of my issue.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2013

Was staying at another hotel and we went and look at this place.
Clean hotel.ok lobby.
Has great weekend rates.(aaa)
Nice exercise room and pool area.
Great rooms. High ceiling.
Will stay here in the future.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Herndon Dulles Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 20 Hotels in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Priceline, Cheap Tickets, Orbitz, getaroom.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Herndon Dulles Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Herndon Dulles Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.