I have stayed here twice, both on business and both times for 6-7 days. While the Sheraton may not be a patch over the nearby Hyatt (which is swankier, with better/spacious rooms), but the Sheraton old-school hospitality and service scores over Hyatt anytime. I had a colleague staying at Hyatt while I stayed at Sheraton. Complimentary airport shuttles which Sheraton provides may not be new or uncommon. What was uncommon was when the front-desk staff (on their own!) offered me complimentary shuttle to a shopping mall which was a good 25 minutes away and even ensured I got picked up from the mall and dropped back to the hotel. (And my poor colleague got charged by Hyatt every time she asked for a shuttle!)
Another example was when there was an issue with their early morning airport drop shuttle and they had to hail a cab for me. They assured me that the cab was already paid for and I must not pay the driver. But when I reached the airport, the cab driver demanded 20 dollars and said that he wasn't paid by the hotel. Not having the time to argue much, I just paid the driver and while I was waiting to board the flight, made a quick call to the Sheraton front desk and informed them about the incident so that other passengers do not get inconvenienced like me. I was pleasantly surprised when I reached India only to find that 20 USD had been credited to my account by the hotel. The amount was not big, but the gesture was. No wonder I keep going back.
- Official Description (provided by the hotel):
- Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more less
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