I have stayed here twice, both on business and both times for 6-7 days. While the Sheraton may not be a patch over the nearby Hyatt (which is swankier, with better/spacious rooms), but the Sheraton old-school hospitality and service scores over Hyatt anytime. I had a colleague staying at Hyatt while I stayed at Sheraton. Complimentary airport shuttles which Sheraton provides may not be new or uncommon. What was uncommon was when the front-desk staff (on their own!) offered me complimentary shuttle to a shopping mall which was a good 25 minutes away and even ensured I got picked up from the mall and dropped back to the hotel. (And my poor colleague got charged by Hyatt every time she asked for a shuttle!)
Another example was when there was an issue with their early morning airport drop shuttle and they had to hail a cab for me. They assured me that the cab was already paid for and I must not pay the driver. But when I reached the airport, the cab driver demanded 20 dollars and said that he wasn't paid by the hotel. Not having the time to argue much, I just paid the driver and while I was waiting to board the flight, made a quick call to the Sheraton front desk and informed them about the incident so that other passengers do not get inconvenienced like me. I was pleasantly surprised when I reached India only to find that 20 USD had been credited to my account by the hotel. The amount was not big, but the gesture was. No wonder I keep going back.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more less
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