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Sheraton Herndon Dulles Airport Hotel: Traveler Reviews

3.5 of 5
13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
Ranked #11 of 21 hotels in Herndon
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141 reviews from our community

    Trip type
Traveler rating
    55
    53
    22
    8
    3
Date Rating
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Close to Dulles”
4 of 5 stars Reviewed December 21, 2012

Compared to other Sheraton's this one was pretty much right-in-line; however, the executive lounge was lacking. But the hotel was very nice, especially if you have to be close to Dulles. Only thing I wish was different was that the hotel shuttle ran a little more often, but not a big deal.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Peeples15 about Sheraton Herndon Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Excellent rooms, pool, fitness, so-so service and food”
4 of 5 stars Reviewed December 16, 2012

I stayed here with my family over the Thanksgiving holidays. The hotel is clean, the rooms are renovated, and everything has a "new" feel to it. The pool and fitness areas are quite nice. Throw in a $79/night price, and you have an unbeatable stay. Shuttle service to Dulles and the Udvar Hazy museum is convenient as well.

My only complaint is about the staff. The breakfast buffet was constantly running out of food and the people manning it were not eager to hear that we wanted more eggs. The coffee in the lobby was empty both times I tried to get coffee, and again, the staff was less-than-happy to hear that the coffee urn was empty.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask 17Dec1903 about Sheraton Herndon Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Great value”
4 of 5 stars Reviewed December 13, 2012

We stayed here because it was close to the airport. The shuttle service was good, the rooms were good, the staff were effficient and it was definitely good value. We left too early for breakfast, which only began at 6:30: the timing is something that the management could look to.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SanMarco2 about Sheraton Herndon Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“nice”
5 of 5 stars Reviewed November 22, 2012

The location is excellent 2min away from Reston center. Stayed with you just over two night but i had a great time with you. Room was clean, staff was friendly and very helpfull ;) next time im in the area will defo stay with you. Thank you again

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask brailsford about Sheraton Herndon Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
“A Nice Stay, but a Few Suggestions”
3 of 5 stars Reviewed November 14, 2012

My fiancée and I spent the night here recently, and had an overall pleasant experience. The room was spacious and clean, it had modern appliances, and we enjoyed a nice, peaceful night in our room. That being said, I have a few suggestions I would offer that would earn it a higher rating from me. First, include free wireless Internet in the rooms. It's 2012, we live in a digital age, and I'm willing to wager that 95% of all people that stay at this hotel have either a laptop, tablet, or smart phone of some sort. Having a free wireless lounge in the lobby is just not in keeping with the times. Second, we arrived on a Saturday afternoon and were hungry for lunch. We saw a menu in the room for room service. The menu included a breakfast menu and an "all day" menu. Now, I don't expect a hotel to have 24 hour room service, as that is typically reserved for luxurious resort type hotels, but when I see a menu with the words "all day" on it with no hours listed to explain what "all day" means, I would at least expect it to include lunch time and not just dinner. Our calls for room service went unanswered, indicating that either this "all day" menu was more so just a dinner menu, or that maybe they were understaffed that day. Point being, I was expecting more than unanswered calls.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask gournal3311 about Sheraton Herndon Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 21 hotels in Herndon
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more   less 
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