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“Excellent Place to Stay...Always Feels Like Home” 5 of 5 stars
Review of Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
3.5 of 5 Hotel   |   13715 Sayward Boulevard, Herndon, VA 20171   |  
Hotel amenities
Ranked #16 of 20 Hotels in Herndon
Bel Air, Maryland
1 review
“Excellent Place to Stay...Always Feels Like Home”
5 of 5 stars Reviewed August 16, 2011

I stay here on a weekly basis and I have to tell you, great place to stay. The entire staff from the Managers, front-desk clerks to the bartenders...even the room service folks always make me feel welcome, which to me is a great feeling. The rooms are great...the food at the restaurant is delicious, I highly recommend it, you dont have to go far to get a good meal.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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264 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 8, 2011

OVERVIEW OF BRAND
Sheraton is the “flagship” brand of the Starwood Preferred Guest (SPG) family of hotels as it has the largest number of hotels. As of April 1, 2011, all Sheratons must have a club lounge that is open on the weekends; however, some properties ignore this corporate rule (call to verify). Hotel bathrooms should be stocked with “Shine” products, which are actually made by Bliss. Most of the older hotels are unique, while newer ones (built from the ground-up) may closely follow standardized blueprints.

SHERATON–IAD
This Sheraton opened approximately 2 years ago, and this was my first stay. It is located 2 miles from the airport, and there is a shuttle that picks up from the airport. Once you arrive, you can pick up the shuttle from 2H.

THE ROOM
This room is very similar to other newer Sheratons that I have stayed at. The room has Speakman showerheads, a 37” Philips 1080p LCD flat-screen TV, and a coffee maker (Starbucks coffee). SPG Platinum Members receive free Internet in the room. Otherwise, there are two levels of service in the room: $4.95 for 6-hours or $9.95 for 24-hours. They have the Link on the first floor, which offers free Internet for all. Not all floors have ice machines, but there is a laundry facility on the premises, and a pantry on select floors that includes a microwave oven.

FOOD
I only had food in the Club Lounge. During my stay, the Lounge served “pigs-in-blankets” and hummus in the evening; and eggs, hash browns, fruit, yogurt, and cereal in the morning. The restaurant was DEAD for dinner, so I decided to walk to the Westin-Dulles (about 4 blocks away), which has always had people in there any of the 12+ times I’ve been there before.

GYM AND POOL
I didn’t use the gym on this stay. However, I did hear a guest complain that the pool didn’t open until 5PM in the evening.

SPG SPECIFIC
The club lounge is on the top floor and is open all day for coffee and soft drinks (e.g., Coca-Cola, Coke Zero, and Sprite). They were good about stocking the fridge throughout the day. The lounge has breakfast and evening appetizers. The Club-Lounge Staff in the evening was especially nice/friendly.

OVERALL RATING
This is a nice Sheraton given it is only 2 years old. The atmosphere was a bit dead, but it’s a business hotel. My only real gripe was that they had fire alarm test during my stay. I had no idea and evacuated my room only to learn that there was a sign posted at the front desk that I apparently overlooked (they should leave a letter in every guests’ room next time they do this).

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
209 reviews 209 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed August 3, 2011

The hotel is relatively new and close to Dulles Airport. The staff was professional and courteous. The hotel is geared toward business travel. Small indoor pool with a whirlpool. Nice workout room. Good sized room with very comfortable bed and nice bedding. I love the roomy shower/no tub arrangement. Few restaurants neaby are walking distance but choices are plenty if you have a car. Also they let me check in early and check out late. Had a breakfast special package with my booking. Decent breakfast buffet but ala carte order might be a better option. Fresh, not from concentrate OJ was a plus and great coffee.

MY only con is, and it's not unique to Sheraton, but fancier the hotel (Marriott, Westin, Hilton), more likely they are going to charge you for in-room internet access. I never understood this, especially if you billed yourself as a business class hotel.
Also, special summer rates must have attracted trolls as this one family in particular from northeast was loud and obnoxious the whole time I was there.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terni
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2011

I have spent 1 night because I lost a connection in the Dulles airport of Washington. Very clean and nice hotel for 1 night. Shuttle service.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pendleton, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 19, 2011

We stayed in this hotel the night before our flight out of Washington DC and couldn't have been happier with it. The room was large, comfortable, classy, quiet and perfect for our needs. Impressive staff that went out of their way to help us out. Hotel provided shuttle service to and from the airport twice for us without any hesitation. For the low price we paid at this weekend rate, we were totally surprised at the quality of this hotel. It was difficult to find...our car navigator could not locate it, so we had to get directions from another Sheraton Hotel in Herndon, whose staff also went out of their way to assist us.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Herndon, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 14, 2011

As someone traveling on business, I am extremely satisfied with this hotel. The staff and service are unparalleled. They are very professional, accommodating, and willing to share knowledge of the local area restaurants/entertainment. The beds are very comfortable and I enjoyed their continental breakfast as it includes waffles/sausage, etc. I highly recommend staying at this location.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
King City, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2011

Couldn't make a late afternoon flight so stayed here to catch an early morning one. Fast check-in. Departed before breakfast so can't comment on that. Good shuttle service. It leaves on the half hour from the hotel and only had a 15 minute wait from the airport. shuttle driver suggested a good pizza place nearby and it was great. Very pleasant stay.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 20 Hotels in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more   less 
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