First of all I would like to thank Meenu, Mahad, Jamal and Eric for the fantastic customer service given to me. When I checked in around 1 hour before I had to be at work I found out that I had been booked at the wrong Sheraton. I needed to be at work within the hour and Meenu, Mahad and Jamal took care of everything for me and canceled my reservation at the other Sheraton in Reston and quickly accommodated me with a very comfortable room at their hotel and I was able to get to work on time. The hotel room was very comfortable and clean. Housekeeping personnel are fantastic and I was quite surprised when I needed to stay there again a few days later that the -same- housekeeper who I had met on my original visit remembered me and the room I had previously stayed in; even though I was on a different floor. I remembered her as being quite pleasant and friendly when I first met her. I find that the overall quality of the staff is excellent and I plan on making it my place of residence whenever I need to stay in that area in the future. I spoke to Eric concerning my next reservation and even though it was obvious that he was quite busy he didn't make me feel rushed in his responses to me. Once again, thank you all for such good service and I do recommend highly that anyone who is in search of a clean, safe and friendly environment for a place to stay to consider the Sheraton Herndon Dulles Airport Hotel. Oh, yeah, the Sweet Sleeper Beds are excellent.
- Official Description (provided by the hotel):
- Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more less
- Reservation Options:
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