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Washington Dulles Airport Marriott: Traveler Reviews

333 W. Street Service Road, Herndon, VA 22021
Hotel amenities
Washington Dulles Airport Marriott
Ranked #20 of 21 hotels in Herndon
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18 reviews from our community

    Trip type
Traveler rating
    5
    7
    5
    0
    1
Date Rating
Massachusetts
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
“This is a full service property?”
3 of 5 stars Reviewed July 31, 2012

Superb location and unfortunately that's the extent of my compliments for this property.

- When checking in the agent continued to enter and reenter my reservation. He truly was able to comprehend the frustration of waiting 8 minutes to check in a guest.
- When ordering room service the phone rang 22 times before someone picked up the line and then placed me on hold.
- I entered the Concierge Lounge at 8.45 PM and there wasn't a stitch of food to be found anywhere. This particular lounge closes at 10.00 PM and the staff was already cleaning up and was ready to call it an evening when I arrived.

If you're staying near Dulles I'd recommend another Marriott property and avoid the frustration of this particular location...

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BostonTraveler99 about Washington Dulles Airport Marriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Nice hotel, great location”
4 of 5 stars Reviewed July 9, 2012

Hotel as close to the airport as any hoteli have seen, and still no noise. The only noise were people in the halls, and a child crying next door. The beds are great, the hotel was fairly clean, and the staff was attentive. The Internet costs over 12 bucks a night, which,in this day and age is really an unnecessary charge. Overall nice, and may stay agin, just bring my own wireless.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask georgeg844 about Washington Dulles Airport Marriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkhart, Indiana
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“2 Thumbs up!”
5 of 5 stars Reviewed May 20, 2012

Stayed here to visit D.C. which is 25 mins from hotel with traffic. Great hotel.. has movie theater and places to eat attached to it. Rooms are updated and bed was sooo comfortable. Definately recommend to stay here!!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jman69007 about Washington Dulles Airport Marriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Noisy hallway”
3 of 5 stars Reviewed April 5, 2012

Just spent the night at Dulles. I couldn't hear the airport but guests in the hallway sounded like they were in my room with me.

Had trouble with the wireless internet in the room. Three calls and a visit to the front desk and then an "engineer" in my room couldn't solve the problem. Had to call the provider for a work around. The front desk staff did "comp" me for the internet after that. Otherwise the internet is $12 per day.

Restaurant was small. Breakfast buffet had runny scrambled eggs for $17.

Other than that, the room was nice and the staff tried to be helpful.

Room Tip: I was on the 2nd (which is the main) floor. The third floor might have been quieter.
See more room tips
  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask swdweeb about Washington Dulles Airport Marriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
“"Average for a Marriott - but 4 Stars for the Average Hotel.”
3 of 5 stars Reviewed March 27, 2012

Very attentive & helpful staff; pretty good restaurant, service to match; rooms are okay in need of some repairs; TV excellent; clean; BUT my pillows had been washed way too many times and felt like a pillow sack filled with small rocks. Overall, I was pleased as it was a much better an experience for the DC area than a Motel 6, for sure.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ShotgunJohnny about Washington Dulles Airport Marriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Dulles Airport Marriott

Also Known As:
Marriott Herndon
Herndon Marriott
Address: 333 W. Street Service Road, Herndon, VA 22021
Region: United States > Virginia > Fairfax County > Herndon
Hotel Style:
Ranked #20 of 21 hotels in Herndon

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