Superb location and unfortunately that's the extent of my compliments for this property.
- When checking in the agent continued to enter and reenter my reservation. He truly was able to comprehend the frustration of waiting 8 minutes to check in a guest.
- When ordering room service the phone rang 22 times before someone picked up the line and then placed me on hold.
- I entered the Concierge Lounge at 8.45 PM and there wasn't a stitch of food to be found anywhere. This particular lounge closes at 10.00 PM and the staff was already cleaning up and was ready to call it an evening when I arrived.
If you're staying near Dulles I'd recommend another Marriott property and avoid the frustration of this particular location...
- Also Known As:
- Marriott Herndon
- Herndon Marriott