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“A Pleasant Room, Mostly Good Service” 3 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #14 of 20 Hotels in Herndon
Fairfax, VA
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A Pleasant Room, Mostly Good Service”
3 of 5 stars Reviewed May 15, 2010

We originally had reservations for a weekend, but since our travel plans changed, I phoned the property's reservations and asked them to push the stay back a weekend without a charge. The agent said no problem and no charge for the change. Hyatt.com was still showing my reservation was still booked for the original dates. I called the property the following day and they assured me everything was okay that the date change was noted in their system.

When we arrived at the property, we used the kiosk to check-in. When I swiped my credit card for authentication, it said it could not find the reservation. I then typed in my Platinum GoldPassport number and received the same error. Finally, I dug out the confirmation number and typed it into the kiosk--still no reservation.

We walked over to the front desk to check-in and even then the reservation was still not found. The Gallery Hostess then saw that I was marked as a "no-show" for the first weekend. I explained to her the situation and then we were given a tour of the hotel and a local map with nearby (you'll need to drive) restaurants. The nearby manager who overheard our conversation, offered a compensation of GoldPassport points.

The room was a GREAT room, a comfy Grand Hyatt bed, a beautiful sleeper sofa, a LCD tv, and a nice bathroom. Also, downstairs in the lobby, you can order complete entrees and snack food from a kiosk 24-hours a day--which at many other properties don't allow you to do so. The WiFi in the rooms are a little slow. We had troubles connecting at first, because the Gallery Hostess didn't explain that the login and passport to the internet was listed on the sleeve to the room key.

The problem however is regarding post stay, which is why I knocked it a star down from my 4* rating. We were charged the full amount of the stay from being "no-show." Later, we were refunded the no-show charge. Then, we were charged for three-nights (each appearing as a separate charge on my statement) even though we only stayed for a total of two nights.

Its been a tedious process trying to get the extra charged night refunded, as it is not showing on the property's accounting books. I think this could have something to do with me checking out from the lobby kiosk?

Overall, it is a great property with pretty good service. We have stayed there again since this incident and would recommend it. Just make sure all of your charges are right!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Qatar
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 12, 2010

We stayed for one night, rooms very clean and comfortable. Staff is very helpful and pleasant. They have a shuttle for pick and drop from airport and will also drop you in 3km radius around the hotel.

The only negative is it being far from main city and difficult to find public transport. We used the shuttle to go to airport and take the bus/metro from there.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maplewood, New Jersey
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 9, 2010

Go to Herndon 2 weeks a month and usually stay here. Close to 7100 and Herndon Pkwy + 267. Very clean, very new, courteous staff. Breakfast is so so only. Big tv's in rooms. Swimming pool. Gym. A little remote feeling at night, but welcome to Northern Virginia. A- in my book.

  • Stayed April 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 12, 2010

This hotel is new and I loved it. The room was spacious with a sleeper sofa and a flat screen tv. The rainshower in the bathroom was a nice touch. Not only was the parking and wifi free but the breakfast was the best that I've ever had at any hotel. There were lots of choices and everything tasted good. I had no problems finding the hotel. If you call the hotel and pick the hotel directions option it will give you an alterate address to use for your GPS system. Was only there for 1 day but I will return again.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hawaii
Level Contributor
156 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
4 of 5 stars Reviewed March 28, 2010

This is a new hotel, and very nice. I called for the Shuttle bus from the airport, it got there in about 20 min. The ride was quick and the driver was nice. Check in was easy. Room is big with a very large TV with HD stations. Really good place to chill for the night. Staff was nice, and helpful. The breakfast included is cold items but you can order hot items for a fee. The rates are very good for what you get. At times they share shuttle service and pool hours with the Sheraton next door. This is my new place to stay at IAD. The road the hotel is on is also new.. If you put Hyatt Dulles in your GPS you will get there.. the new road is across the way from the entrance to the Hyatt Dulles.. you will see the Sheraton on the corner, the Hyatt place shares a parking lot.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bronte Park, Australia
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 22, 2010

Forget obtaining decent directions to this place. Even they do not know exactly where they are. Once you do accidently stumble upon it things do not improve. Terrible staff, mediocre decor, Incompetence abounds! Incorrect billing, overcharged by a mere 120.US, for a dinner they do not serve..no apologies for being unable to find the shuttle driver, thus making everyone scramble for their fllights....Not a bat of the eye when hearing a complaint, of which their were many from a varied, frustrated group. AND they charge for internet. For shame!

  • Stayed January 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campinas, SP
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 12, 2009

Stayed here for just one night, in transit through the Dulles airport.
Shuttle service takes you to/from the airport and Herndon city center. The hotel is in a isolated area, very close to the airport so the shuttle is essential.
The rooms are very big, comfortable, with very good quality and free wireless internet and a big HD television. The bed is awesome.
I also had no problems to extend my check out until 6 PM; the staff is very helpful and polite.

  • Stayed September 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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