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“A 5 start Hotel lovely staff, a wonderful place...” 5 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #15 of 20 Hotels in Herndon
Jefferson City, Missouri
1 review
“A 5 start Hotel lovely staff, a wonderful place...”
5 of 5 stars Reviewed yesterday NEW

We got stuck because a storm on Dulles Airport, was very late and the lady at the front desk I think her name was Yvette, she did a wonderful job helping us a lot, she came outstanding to do what we was looking for and even by herself cook, for us and help us with our luggage, because wasn't any luggage car available.

The place was awesome, rooms very bigger, clean and comfortable. Breakfast super great and practical for us.

Thank you for everything...

Room Tip: Their staff is wonderful like a 5 start hotel we are back...
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  • Stayed June 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    122
    86
    23
    17
    14
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Herndon, Virginia, United States
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I were getting ready to move out of our apartment, which was just down the street from the Hyatt Place Dulles Airport East. So it proved to be a convenient place to stay while we waited for the movers to arrive. The room was comfortable, and we enjoyed the breakfast buffet.

Room Tip: Any room is good.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 3 days ago
Thank you for choosing your neighborhood hotel. I am glad you found us to be the hotel of our choice. Kindly spread he word to your friends and family, so we can get an opportunity to serve them as well.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a full service hotel, but the rooms are quite large and quiet, with a separate area with a large sofa for watching TV. Everything very clean, recent/modern, and nice staff. Great for business but you will need a car, as nothing around there. Breakfast looked nice eve though I did not have it. The only minor complaint is the sofa is quite soft and uncomfortable - some hardened cushions would do the trick. Oh yes, and the wifi bandwidth very limited. Please upgrade!
Overall great value.

Room Tip: High floor away from elevator
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  • Stayed June 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 6 days ago
Thank you for your feedback. We are glad you found the hotel to your liking. We appreciate you staying with us and look forward seeing you soon.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel while travel with a group of 8th grade students. Overall, I thought that the hotel could have been much more accommodating to our group. They refused to put us on one floor, instead scattering us throughout the hotel (even though we had been booked months ahead). The pool was tiny -- only an occupancy of 23! One of the toilets clogged at around midnight and the front desk couldn't fix it until 7 a.m. (and then only after I called again in the morning!). Breakfast was decent. Beds were comfortable and all of the rooms we stayed in had two queen beds and a pull out couch, which was nice for our group with 4 students in each room.

  • Stayed June 2015, traveled with friends
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you for your comments. I am sorry to hear that you had some concerns. Due to the heavy volume of business in June, it is sometimes not possible to accommodate all rooms on one floor due to specific bedding requirements. Please be assured, we try our level best to allocate as many rooms as possible close to one another.

We thank you for choosing us and look to see you soon at our hotel.

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, WA
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am so impressed with the staff at this hotel. I originally had only booked for 2 nights, but due to some unforeseen circumstances, I ended up staying 5 nights. My daughter and I never had to change rooms; we were able to stay in our same room the entire time. We had a king bed, with a sofa sleeper for her. The room was huge. Having a couch to sit on during the day was so nice. Big room frig, lots of plug-ins, quiet hotel. Hard to believe we were so close to the airport, because I never head an airplane (but that could be because we faced away from the airport).

Breakfast was terrific. Tons of options, both hot and cold. My personal favorite was the oatmeal. Not the gross instant packaged kind, but real old fashioned oatmeal. Seattle's Best coffee available in the morning.

There are no microwaves in the rooms, but there is one to use down in the breakfast area.

The best part of the stay was how kind and helpful the staff were. I dealt with several different people during our extended stay, and they were always polite, efficient, and helpful. Staff can make or break a place, and these folks have it dialed in!

Stayed June 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you for your feedback. We are glad you enjoyed your stay fully. We look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basking Ridge, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

Hyatt Place hotels are generally good, clean, basic limited service hotels, but on our recent stay the welcome and service were truly exceptional. Help with getting bags to our room, even local advice on areas (we were home hunting)

Room Tip: End corner rooms (X01, X02, X31,X32) on upper floors are g
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  • Stayed June 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you for your review. We are glad that you enjoyed your stay and the staff made you feel at home. I did get your email in which you complimented Qaiser, Munira and Javid. Please come back and choose us on your future trips to the area.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union, Missouri
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

If you like big rooms - this place is for you.
If you like big pools with warm water - not so much.
If you like eggs & bacon for breakfast - some days, yes ; others no.

We stayed here for four days and never quite got a feel for the place... The desk staff were great - friendly and eager to help. The cleaning and cook staff often did not speak English and shrugged when addressed. There is an indoor pool - with strange hours, tiny size and cold water. Parking was plentiful and handy. Breakfast seating was not. On two days, there was a nice blend of protein and carbs, on the other two proteins were almost non-existent.

The place works fine if you want to be close to a major airport for a night or if you need a sleeping base of operations to use for day trips into DC, but I would never recommend it as a place to bring kids with no plan for that time between waking up and going to bed. I only say this because the place's description says that the rooms can sleep five children.

So long as you go in with your eyes open, it is worth the stay.

Room Tip: No tips here - I went where I was sent. There were a lot of young kids running around the various ha...
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  • Stayed June 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you for your feedback. We appreciate your sincere comments, and will use this as tool to ensure that we can be a 5 on your next rating, We look forward seeing you stay with us soon.

Sincerely,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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