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“Nice hotel” 4 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #16 of 20 Hotels in Herndon
Sao Paulo
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
“Nice hotel”
4 of 5 stars Reviewed yesterday NEW via mobile

Good size room, comfortable bed. Good breakfast, although it was holiday and hotel was full, we did not have problems to find room to have our breakfast. The pool problem should be solved asap. Kids were excited to use it and was not possible.
Would stay again.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 6 days ago NEW

Pool is closed due to sanitary reasons....so many hotels nearby and they can't make arrangements to send guests, with kids especially, to use their neighbors pools!? Ridiculous especially when staying multiple nights...very disappointed to the lack of customer service.

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 5 days ago
Thank you for your feedback. In fact, there was a pool incident by a guest, as a result of which it had to be closed for personal hygiene reasons. The pool has to undergo proper cleansing procedures , before it can be presented back to the patrons.These are unforeseen happenings beyond our control. Kindly accept our sincere apologies. We hope the remainder of your stay was on target.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Top Contributor
103 reviews 103 reviews
50 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I must admit Gabby is such a wonderful asset to your hotel that I prefer it even over several area hotels to stay! Gabby is seamless and very accommodating! There are several other employees that are also exceptional!

The valet service is top notch!

I always feel safe and secure at this hotel and will always come back!

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 5 days ago
Thank you for feedback and complimenting Gaby. We appreciate your kind words and undoubtedly she deserves your recommendation. We are glad that you really enjoyed your stay. Please come back and see us soon.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harrisburg, PA
Top Contributor
129 reviews 129 reviews
34 hotel reviews
Reviews in 60 cities Reviews in 60 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice extremely clean large room with lots of room for luggage. I liked the layout with the large semi-separated sitting area with L shaped couch. The sink was outside the bathroom and had tons of counter space. The closet was minuscule. Its sliding door was the width of its full length mirror but difficult to reach in to hang clothes at the other end because that end was behind the wall separating the sink counter area from it. Nice tv, no binder of hotel amenities. Edges of the wood furniture tops and mirrors were rubbed or bumped enough that there were chips or no stain left on them in many areas. Other counters were a beautiful granite. The wood just needs to be freshened up a bit so it's not such a contrast and doesn't look so old and dowdy. Of course I was here to sleep and the beds and pillows were perfectly comfy. That's the most important part.

I have to write about the shower. Great water pressure but I don't recommend letting young children use it. All of a sudden the water got really cold so I turned up the hot. As usually happens in this type of situation, it got hot again, but scalding hot. An adult could easily (but maybe not happily) deal with this but I'd be afraid that a child might get burned. On the plus side, plenty of hot water. I could only picture everyone in the hotel adjusting the water temp up and down as each subsequent person turned on the water in their shower. I was going to give a 4 rating but knocked it down to 3 for dangerous shower conditions.

Nice Included breakfast with a great presentation. It was maintained well and there was plenty of seating. The dishes and plates were a pretty square style and a heavy plastic, no styrofoam.

All the staff I encountered was very nice.

As previously mentioned, nothing much in the immediate area. There is a bigger Hyatt across the main road that has a restaurant but I don't know if it's good or not. We drove 15 minutes to Reston Town Center which had many restaurants and shops. Cute area.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you kindly for your feedback. We will look into the water temperature and ensure it is at the optimum level. We are glad to hear that you enjoyed your stay and look forward seeing you stay with us in the future.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The title says it all. Great maintenance, great housekeeping, great front desk, great management.

I simply can't think of anything less than first rate with this Property - oh wait: Hyatt ought to install door slam dampers to catch up w newer Hilton properties.

This is my goto hotel for NoVa.

Room Tip: With any Hyatt Place, try to get room on the top 2 floors, as lower floors are filled with loud tour...
See more room tips
  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 3 weeks ago
Thank you for your review. We are glad that you enjoyed your stay. We look forward seeing you soon and serving you more consistently in the near future.

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Important! - we were transported with the Sheraton Shuttle and this is not mentioned on the website. Luckily my wife read a review mentioning this.

Stayed there for a night and left happy. Rooms look like advertised and have a small living area which was great for all our luggage. Had good wi-fi and a friendly restaurant nearby called Generous George. Breakfast was not great but i'm a banter.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 4 weeks ago
Thank you kindly for your valued feedback. We are glad that you enjoyed your stay. We look forward serving you soon in the very near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We came in around noon on Friday, and left early monday. Early check-in was no prob. As I usually find with tripadvisor, because people are more motivated to post a review when they have a beef, my experience was better than some shared here.

Found the rooms very clean - and the layout was great. Fairly new looking/feeling bathroom with good water pressure. toilet/shower in a separate room that sink/mirror - which was great. Our room (5th floor) was very clean, and they layout was great. Nice comfortable king bed - and although wasn't an actual suite, there was a partial wall that divided the bedroom from the tv room - so our daughter slept on the pull-out and we were able to feel like we had a bit of privacy thanks to an intelligent layout. The small office area and the little bar fridge area with counter space are good use of space, and the room seems larger than it is. Staff was quite quick to bring up the sheets to make the pull-out sofa up the first day, and subsequent days this bed was of course made up when the cleaner came buy. No problem there. The garbage bins in the room use a clear insert rather than a garbage bag. I think this looks good, and is super convenient. Internet was fast. Bed very comfortable. Our room was a the front, so we looked across the road into a forested lot that had a nice forest with lots of cherry blossoms. Big TV was on a swivel - depending if watching from bedroom or couch. Closet wasn't huge, but good enough for just the two of us and a baby.

Staff were very friendly and helpful throughout the stay. Pool was never busy, and although not huge, is a nice spot for a quick swim. I didn't use the exercise room, which was there, but nothing to write home about. The breakfast was very good. Exceeded my expectations every day. Lots of food options - plenty of room to sit.

There were a few little things that could have been improved for us.
-the pool hours are a bit strange. The Friday we checked in the pool only opened at 5pm (or something). Our first day was just a "hang around Dulles" day, and swimming was on the to-do list. So that wasn't idea. If you are planning to swim - check the times. The pool is closed more than most hotels I have stayed.

-the airport shuttle is generally very beneficial. Not just when arrriving/departing - but also super convenient to get you to airport in order to catch the city-bus (1hr) to downtown Washington. Overall this was a big benefit - except we had one big hiccup. End of a long day sightseeing, pouring rain, tired baby - we call the hotel from the bus to let them know we'll be at airport 8.25. They say they can't wait for us, because their shuttle has a regular schedule - and stops airport :15 and :45. We end up waiting on a cold, windy, rainy night with an under-dressed baby 'til 9:15 before the shuttle can get us. The frustration stems from the ambiguous info from the desk. If this is such a strict schedule - where was the 8.45 shuttle? And if it isn't a strict schedule because you are flexible in order to accommodate guests, how come you couldn't wait 10 mins for us?? In the end - just being made aware that we would have to wait 50mins for shuttle would have been great. Cabs are fast and cheap - and knowing we needed one would have eliminated a lot of grief. (the kicker on this shuttle saga is that we had paid for a movie in the room, and thanks to the 50min shuttle wait, we missed the last 15mins of our film - since you only have access fro 24 hrs after you pay.....d'oh!!)

The only other negative is the walls are pretty thin. Fairly easy to hear adjacent rooms - maybe a bit more so than most hotels.

Overall we enjoyed the stay - and found for the price it was good value. Little things like fresh granny-smith apples in the lobby are the kind of touches I found here, that usually you might not see at hotels in this price range. I'd stay there again.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 4 weeks ago
Thank you very much for your feedback. We are glad you enjoyed your stay and will come back and stay with us. Please accept our sincere apologies for the shuttle delay that you encountered at the airport. We look forward seeing you stay with us very soon.

Kind Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Herndon
#12 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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