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“Great room. Great staff” 5 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #13 of 20 Hotels in Herndon
great neck
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great room. Great staff”
5 of 5 stars Reviewed 1 week ago via mobile

Loved staying here. Staff is quite friendly. Room is clean and comfie. Will certainly return. (The upholstery was just slightly soiled in one place) Lighting good. Bedside outlet is available but hard to reach.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 1 week ago
Thank you for staying with us and endorsing your stay with a fully satisfied response. We look forward serving you soon in the very near future.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
    104
    77
    18
    12
    10
See reviews for
58
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78
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
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English first
Green Cove Springs, Florida
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long day of travel, we checked in and were very surprised at the room: large sitting room and separate bedroom with a king bed. Bed was comfortable and the room had a mini-fridge and was very comfortable. We had a lot of luggage and it was a pleasure to be able to have the room to repack what we had.

Check in was very quick (as was checking out) and staff were pleasant. Room was clean. Location was a little strange: seemed like condo city, but they were all hotels! We really needed our gps in order to find it, but it was a very short drive to Dulles, and they had free parking.

We'd stay there again!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 2 weeks ago
Thank you for your input regarding your stay. We are extremely pleased to know that you enjoyed your stay and the accommodations exceeded your expectations. Please make it your new lodging address in this area on your future visits.

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed here for a night and what a pleasant surprise we had. first thing to touch on, the rooms we had were big. There a full 4 seater sofa, a business desk, a 42" TV and very cosy environment.

There is free shuttle from the airport. They share the same shuttle as Sheraton, so do look out for the Sheraton Shuttle as well. Shuttle services starts at 5am in the morning, frequency is 30 minutes.

Wifi is only available at the lobby, but fortunately for us, we could get the lobby reception from our room. Highest floor is 6th Floor. They have Ice vending, but no drinking water. Do get some water from the airport prior to going to the hotel.

However, should you forgot, the room service at the hotel is 24/7 and the prices aren't that expensive. A new York cheese cake is 3USD, and a breakfast set is 6USD.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 3 weeks ago
Thank you for your response. Just to clarify, we do have WiFi throughout the hotel. not just the lobby area. We are glad that you enjoyed your stay with us. Please come back and stay with us soon.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed here 3 times in the last year. Every time the place is wonderful. Friendly and helpful staff. Great complimentary breakfast. 24/7 kitchen with good food at reasonable prices. The wifi was crazy fast for a hotel this time (30+ megabits). Travelling for business mostly stinks but coming here makes it a little bit better.

Stayed November 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 4 weeks ago
Thank you for your feedback. We are glad to hear about your loyalty towards our hotel and also that breakfast and internet are the key components of your satisfaction with us. We look forward seeing you stay with us very soon.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 13, 2014

I travel a lot on business and frequently stay in Hyatt Place hotels and this is your typical Hyatt Place hotel. Nice rooms, free WiFi, and an adequate breakfast buffet. The hotel is very close to Dulles Airport located in the middle of an area with offices and apartments. There is a shuttle bus to/from the airport and another shuttle that will take you destinations within 5 miles of the hotel. Since the hotel is close to the airport, expect to hear some airplane engine noise - not bothersome unless you an extremely light sleeper.

The two big negatives;
1. The pool hours are VERY Limited -- so be aware if you and or your family are planning to use the pool.
The pool hours are:
Monday - 5pm - 10 pm
Tuesday - 5pm - 10pm
Wednesday - Friday Closed
Saturday - 5pm-10pm
Sunday - 5pm - 10pm

2. There is a new Washington Metro stop about 7 miles from the hotel which provides transit into downtown Washington DC. Since it is outside of the 5 mile shuttle bus service area, they will not take you to the train station. However, they will arrange to call a cab for you :-) Which will cost about $15 +/-.

In summary, if all you are looking for is a hotel room close to Dulles Airport with free WiFi, and breakfast it is a nice hotel. If you expecting to use the amenities be forewarned.

Room Tip: All the rooms are about the same
See more room tips
  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 5 weeks ago
Thank you for your detailed comments. Kindly be advised that the days our pool is closed, you have the option to use the pool at our sister property, The Sheraton. next door. I do realize we are a little far from the nearest Metro Station, but within a shuttle's reach to Reston Town Center--home to numerous elegant restaurants and other sources of recreation. We strongly believe that you will select us on your future visits to this area.

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Connecticut
Top Contributor
86 reviews 86 reviews
68 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 9, 2014

You know, it was just alright. Nothing wrong, just nothing stands out. Came in late and no room service kind of hurts especially because there is nothing in walking distance. Had to settle for stuff from the reception snack bar. Rooms in Hyatt Place are big and nicely designed with area with couch, a desk and bed off to side. This hotel needs some updating. The best part of the stay was my guy that picked me up in airport shuttle. We had great conversation!

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, 5 weeks ago
Thank you for your feedback. In addition to the grab and go, we also offer a 24/7 dining menu. These are available in the rooms. You may want to consider that as an option on your future visits, as we can tell that you like the Hyatt Place brand. Also our focus in 2015, will be on the general hotel condition, case goods improvement etc. We look forward seeing you stay with us soon.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 5, 2014

One of the worst experiences of staying at a hotel in US. Made booking via hotwire and hotel didnt honor the paid, confirmed booking for all members. Total disregard to safety of guests and denied proper accommodation. Staff were not all helpful or empathetic. Otherwise, property was fine and breakfast was sumptuous.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, November 6, 2014
We are very sorry to hear that you were not satisfied. Please feel free to reach out to me directly at 571-643-0905, so we can resolve this to your satisfaction. We would like you to give us another opportunity.

Sincerely,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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