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“Solid airport hotel experience” 4 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #13 of 20 Hotels in Herndon
Expat OS
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Solid airport hotel experience”
4 of 5 stars Reviewed November 16, 2013

I booked a room here after a late arrival at Dulles before heading off the next morning; this was a nice solid Hyatt stay. Not fancy, predictable, clean, modern (in fact the layout and the décor was a lot like an airport Hyatt I'd stayed at in Canada a couple of years ago so I guess it works for them). Comfy firm bed, fluffy towels, and fast enough internet. For the price, I didn't expect any personalized service but actually to be greeted by name when I called the front desk was very nice. I requested non fat milk for my in-room coffee (instead of creamer provided in the rooms) and they obliged for no charge. Reasonable breakfast in the lobby restaurant, apart from possibly the worst coffee I think I've ever had. Well appointed, modern gym. Swift check in and check out. Excellent airport choice.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
New York City, New York
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 15, 2013

First, let me say that my overall experience was excellent. There was only one area for potential improvement, but let's start with the good news.

Beds were comfortable. The room was clean. The staff was super friendly and went out of their way to help you.

Let me break it down in chronological order: I flew into Dulles to catch an international flight the following morning. We got in at about 9:30 and we were tired and anxious. The only hiccup was that we called the front desk to inquire about the shuttle and were told to wait at curb 2H and the driver would be there in fifteen minutes. Fifteen minutes passed, no sign of the driver for Hyatt Place (we did see a driver for Hyatt and Hyatt Regency, but they confirmed that Hyatt Place had its own driver). We called back. Clerk advised us that the driver came and couldn't find us some took off but would be back in "two minutes." So we are out standing in the cold when we hear someone say "Sheraton and Hyatt Place -Herndon." Apparently, Hyatt Place shares a driver with neighboring Sheraton. So the driver is cruising the pickup lane in a Sheraton van. We overlooked the driver because we weren't made aware of this completely reasonable situation.

Driver was super nice and put us at ease as we got to the hotel. Clerk immediately realized she had made an error and got us some bottled water comped. Really nice gesture. Staff also helped us fiddle with the business center computer. It was like professionalism was just a part of them and they exuded it without effort.

The next morning, another driver took us to the airport after we had one of the best free breakfast buffets I've seen. Vegetarian (dairy and egg) options were not only present but actually looked and tasted good. Were we meat eaters, we likely would have loved to try the assortment of hot breakfast sandwiches they laid out.

Morning shuttle was prompt and courteous. The driver also gave us directions to our airline once inside the terminal (because it is situated in a weird place). I would stay there again in a heartbeat even with the minor shuttle gaffe. Mistakes happen, but a hotel's response to those mistakes is key and Hyatt Place Herndon handled themselves in the manner which I expect from a brand like Hyatt.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed November 13, 2013 via mobile

Hyatt Place is an upscale business-class stay that really fits the bill. Great service, cleanliness, convenience, and professionalism all make this place stand out amongst the available offerings. I recommend this place for any type of stay. My only negative would be to say you can hear the jets landing during business hours, but hey...if you are looking for total quiet and relaxation go to an island!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Top Contributor
99 reviews 99 reviews
47 hotel reviews
Reviews in 62 cities Reviews in 62 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 7, 2013

Greeting upon entry was prompt, courteous and indisciminating of Priceline deal. Actually blown away. Breakfast complete with fresh fruit and creative egg sandwich. Room was spacious, that of a much more expensive one. Treadmill heavy duty. Small bar/cafe area surprisingly a variety of good values and healthy options - prices were lower than expected for a hotel. Can't ask for more.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bluffton, SC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2013

Outstanding value...free Internet, free and excellent breakfast, plus a spacious and comfortable room. Got this for $65 plus tax as a Priceline Express deal same night as stay. Our flight intoDulles from Copenhagen was 5 hours late and we missed last flight home.
Folks at front desk were very courteous and helpful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Powhatan, Virginia, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stay at this hotel when flying into or out of Dulles as we live over two hours from the airport. We have stayed numerous times and always had a pleasant experience. The hotel is easy to access, clean, with a friendly staff. The rooms are large and comfortable. We have never had a bad experience here.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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