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“Great value for money” 4 of 5 stars
Review of Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon / Dulles Airport - East
3.0 of 5 Hotel   |   13711 Sayward Blvd., Herndon, VA 20171   |  
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Ranked #14 of 20 hotels in Herndon
Oslo, Norway
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 60 cities Reviews in 60 cities
64 helpful votes 64 helpful votes
“Great value for money”
4 of 5 stars Reviewed July 16, 2012

HYATT PLACE HERNDON DULLES HOTEL:
Location:
The hotel is conveniently located in the vicinity of the Dulles airport. There is a complementary shuttle to and from the airport.

Service:
We were greeted by a very service minded employee. We had a very good first impression of the service and the hotel itself. The lobby was spacious with possibilities for buying refreshments. There were also to complementary Internet machines with a printer. Printing was complementary if needed.

Rooms:
We got a great room. It was spacious, very clean and modern. I think that we got an upgrade from the regular rooms, so it might be that other rooms are smaller. The room had a modern (a bit noisy) air conditioning system, a big flat screen tv and a sofa group in addition to a desk and chair. The bathroom was spacious and very nice. We had a very good impression of the room and it felt comfortable and good.

There were no in house safe in the room. It was possible to store smaller items in the reception, but they did not have space for small laptops.

The hotel provided free newspapers after "first come, first served principle".

Surrounding areas:
The hotel is located in an apartment/ hotel area. It looks like the area is rather new and under expansion. We could not locate any shops in the vicinity nor bus stops. A rental car is preferred if exploring the area in the vicinity. There was a shopping center approx five minutes from the hotel.

The Hyatt Place Herndon Dulles hotel was a great three star hotel. It was modern, clean and provided valuable service. The property itself gave after our opinion a solid four star impression. We can truely recommend to stay at this hotel!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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usa
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 2, 2012

I stayed here for 2 nights while in town for a wedding. My trip coincided with a huge storm and this hotel quickly filled up with families who had no power. The staff was pleasant, efficient and genuine, even with a full house. My room was bigger than I expected for the price. Free wifi also gets good marks.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2012

We stayed here because of the power outages from the derecho storm that hit the region. I was impressed at their pricing and the services they offer. Free internet and breakfast is pretty aweswome. I think this hotel does better than most four star hotels I am accustomed to. I will keep Hyatt Place in mind when I travel. They provided great service at a great price!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mailjen
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 11, 2012

This place offered such excellent value at the rate I got it for.
It has a pool 5pm-10pm. It offered complimentary breakfast.
I booked a room with 2 double beds and it was great. Modern bathroom/shower.
Clean bed and clean bathroom.
Excellent front desk service. I stayed here for 2 nights on a business trip. The room came with a work desk. Also offered free wifi.
I would stay here again.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clemmons, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 8, 2012

Beautiful new hotel close to Dulles Airport. The rooms are lovely and the bed is comfortable. TV is huge. Breakfast is great with hot breakfast sandwiches. The staff is very friendly and helpful. Got the room free with rewards points. The only negative is that it's very difficult to find with a GPS. Many of the streets in the area are new as well as the complex the hotel is located in. My (brand new) phone GPS worked however. The front desk clerk said it was a common complaint. Otherwise, 5 stars!

Room Tip: Even being so close to a large international airport, we heard no planes flying overhead on our stay...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 24, 2012

Loved the receiptionist lady! She was very helpful and friendly. The room is very clean and comfortable. I enjoyed the breakfast as well. Will definitely come back!

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 21, 2012

I have read the reviews and had expectations according to the price. In the day of the check-in I have tried 5 times to call the hotel (it took over 5 calls for someone to actually attend the phone) and when finally someone answered, I have asked for specific preparations (towels, linens for extra person) given that I was travelling with family of 5 and anticipated a late check-in. As we arrived late at night, not only the room was not ready but they actually put us in a king bed room while the reservations mentioned a double bed room plus an extra bed. After 30 minutes of going up and down, we got finally set up. During this time, I have witnessed the phone ringing and ringing and the front desk never picking up. They have one person at front desk that does: check-in, food service and support. No wonder the customer service is so poor: there is literally no time to attend anyone, let alone give attention to special requests and attend the phone. They definitely need more staff to have a good customer service.
The only thing the brightened up our stay was the breakfast the next morning which included a vast array of choices. However, we will not stay here anymore.

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Blvd., Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Herndon
#14 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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