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Comfort Inn Dulles International Airport: Traveler Reviews

2.0 of 5
200 Elden Street, Herndon, VA 20170
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Comfort Inn Dulles International Airport
Ranked #19 of 21 hotels in Herndon
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63 reviews from our community

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Traveler rating
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    24
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Date Rating
Portland, Oregon
Top Contributor
64 reviews 64 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
“Pleasant Stay”
3 of 5 stars Reviewed January 18, 2012

Spent three nights in mid-January on a Hotwire reservation so the price was very reasonable.
Shuttle to and from the airport works well between 5a and 11p.
Hotel is clean, staff are friendly and complimentary breakfast was as expected - very similar to Holiday Inn Express.
A very small fitness center and business center is provided.
Location is about 5 miles from Dulles Airport and there are many strip malls nearby. Within walking distance is a pleasant Italian restaurant and an Outback restaurant.

Room Tip: Not so sure there is a "good room". All rooms face either the front parking lot or the bac...
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  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DavidPortland about Comfort Inn Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIHerndon, General Manager at Comfort Inn Dulles International Airport, responded to this review
May 22, 2012
Thank you for the feedback regarding your stay. I'm delighted that our location was able to meet all of your needs while in Herndon/Dulles area. Our location is ideal for travelers looking for a location close to the airport but also walking distance to; dining, shops, ATM and much more. We look forward to welcoming you back on hopefully a return visit.
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Strasburg, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Served its purpose”
3 of 5 stars Reviewed January 11, 2012

We stayed at the hotel for one night at the beginning of our honeymoon as part of the park and fly package out of Dulles.

The room was clean and was actually a good size. I thought the bed was comfortable. We arrived Sunday afternoon. Enjoyed dinner at Outback (it's right next door). The shuttle bus was waiting for us the next morning at 5am to take us to the airport. Upon return we had to take a cab back to the hotel because the shuttle doesn't run after 11pm I believe. But that was expected so it wasn't a problem.

All in all, it met our needs. Our car was in the same condition we left it and we saved money compared to parking at the airport. The room was a bit pricey but made our trip a lot easier.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Casey M about Comfort Inn Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIHerndon, General Manager at Comfort Inn Dulles International Airport, responded to this review
May 22, 2012
Congratulations on your nuptials! Thank you for allowing us to be part of such a memorable occasion and we hope to see you on a return visit when traveling through the Dulles area.
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Phoenix
1 review
“Stay far, FAR away!!”
1 of 5 stars Reviewed December 10, 2011

Typical Comfort Inn from the outside - HORRIBLE on the inside! There were hairs in my bed, dead bugs on the bathroom floor, rude front desk staff (the one guy was actually sitting on the side of the front desk counter talking to the front desk girl. I stood at the front for what felt like forever until they finally finished their conversation and acknowledged me), old, musty hallways and rooms. I asked to be moved but the staff said they were booked --I didn't see one other guest while I was there. I ended up leaving without staying overnight and this dump can keep its $90. Maybe they can use it toward a dust buster. I wouldn't even give this one full star if that were possible. Stay far, FAR away!!

Room Tip: Stay elsewhere.
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  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask pctravels141 about Comfort Inn Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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BERLIN, MD
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Old Hotel---Great Location for my needs”
2 of 5 stars Reviewed November 28, 2011

Disliked--Dirty coffee pot and used coffee pod in coffee maker basket. Unfortunantly that set the pace and mood for my stay in this hotel. I would not want to pay to stay at this hotel.
It is an older property so be prepared for that. My opinion is that the whole place could use an update.

Liked--Location, less than 3 miles from my aunts. Staff was kind and efficient. Easy check-in and out. Breakfast was ok ,.Loved the price, it was free, I used Choice Privileges points. Glad I did not have to pay for my stay at this location.

  • Stayed November 2011, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LUCKYGIRLX3 about Comfort Inn Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIHerndon, General Manager at Comfort Inn Dulles International Airport, responded to this review
December 7, 2011
Thank you for choosing the Comfort Inn Dulles while traveling to the DC Metro area. We are always looking for ways to improve guest satisfaction, especially with our Choice Privileges members by offering; in-room welcome amenity, late check-out and complimentary upgrades (based on availability) - no request required at check-in. As we continue to be proactive in our travelers needs, I hope you will take advantage of all the special perks available to you when staying at our location with a return visit.
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Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Apathy...”
3 of 5 stars Reviewed June 28, 2011

I arrived late to find the lobby had been closed up for the evening, and there was no late check-in box for me... after several calls to the empty front office, the weekend manager finally answered and chided me for not having a good credit card on file. I apologized and let him know the card was fine, but he had never called me to let me know there had been a problem with the card before canceling my reservation. He said, "Well let me come out there and see if maybe we have a room for you." He then chided me more for not having a good card, as he searched to find a room. There was one available, the reg card already done for me. He swiped my card, gave me my keys, and sent me on my way (I thought), but had not actually swiped my card. I had to go back down to get it and have him swipe it. He was very apathetic and never apologetic about the problem, and more than once made me feel like it was my fault he didn't let me know there was a problem. The really irritating part: I'm a night auditor at another hotel under the same company ownership. If he treats a fellow employee this way, how is he treating customers in similar situations who DON'T know how hotels work?

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Jazmyne979 about Comfort Inn Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Comfort Inn Dulles International Airport

Also Known As:
Comfort Inn Dulles International Airport Hotel Herndon
Comfort Inn Dulles International Airport Hotel
Comfort Inn Herndon
Herndon Comfort Inn
Address: 200 Elden Street, Herndon, VA 20170
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #19 of 21 hotels in Herndon
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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