I travel to the Herndon area frequently. Over the last five years or so, I've made more than 50 trips to Herndon for work. Sometimes I travel alone, sometimes with team members. I have tried pretty much all the hotels in the area, but now I always come back to the Embassy Suites Dulles Airport. I will not stray again, unless the property is booked for my travel dates.
The thing that keeps me returning, trip after trip, is the customer service. The customer service at this hotel is beyond compare. The front desk staff always greet me and my team warmly, and they make extra efforts to remember our names. The breakfast staff is pleasant, friendly, and helpful, without being overbearing. The made to order breakfast is tasty and the selection is good. The young lady who cooks breakfast for guests is so sweet and cheery! Housekeeping and maintenance are friendly and acknowledge guests with a smile and a nod, or a "good morning!" when passing in the hallways. It seems even the guests are friendlier at this location, maybe because the staff exudes a quiet, confident warmth. Almost every time I get in an elevator or pass a guest in the hall, I am greeted with a nod, a smile, and a polite comment. It's all unobtrusive, and seems genuine, and comfortable. My team adores the manager's reception in the evenings, with free drinks and snacks. The snacks are good quality, and again, the staff is always pleasant. The property is a little older (not "old", just not brand-spankin'-new), but over the last few years they have made strides to update the property and furnishings, to ensure everything is in good shape for their guests. They are always responsive to any trouble, no matter how minor. The hotel has a shuttle service, and they are happy to take travelers to nearby restaurants and shopping, and will come pick you up when you're ready to come back. This is an invaluable service when taking my team out for dinner and a few drinks, and the driver is always pleasant. Last winter, they even took us to a pub in "downtown Herndon" during a snowstorm so we could watch the Sabres game at Jimmy's!
The rooms are very spacious, quiet, clean, and well appointed, and the prices for the rooms are very competitive for the area. You get so much more, for the same or less than other properties in and around Herndon. The bottom line, though, is that a hotel room isn't much different than any other - it's not "home." The thing that makes the difference at this location is the people - a guest gets the feeling that they genuinely care, they are friendly and accomodating, and their customer service makes a guest feel at home. This is property is a sterling example of how the hospitality industry should operate.
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- Also Known As:
- Embassy Suites Herndon
- Herndon Embassy Suites