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“Good location to airport, few extra perks” 4 of 5 stars
Review of Embassy Suites Dulles Airport

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Embassy Suites Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
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Ranked #2 of 20 Hotels in Herndon
Richmond, Virginia
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Good location to airport, few extra perks”
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for 1 night before flying out of Dulles the next morning. Extra perks like manager's reception with drinks and snacks were nice touch. Ordered a pizza from the bar restaurant also and it was NOT GOOD! Good location to Dulles and nearby restaurants if needed. Rooms are a bit old, but acceptable. Breakfast is complimentary, but did not open until 7am, and we had to leave at 6:30am for the airport. Would be nice if they could have coffee juice and a few items-fruit, yogurt, muffins-ready for those who have early flights. We took the shuttle to the airport and left our car at the hotel lot. Will see how the shuttle pick up goes upon return. Above average so far, but will write revision if needed depending on shuttle pick-up from the airport upon return tomorrow. Hope I don't need to write anymore!

Stayed December 2014, traveled with family
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532 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
  • French first
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English first
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

a wonderful inn without a doubt I arrived there after 11 pm and was greeted by this lovely desk clerk Adel he was a helpful guidance in showing me the services offered by the hotel all in all I enjoyed my stay there

  • Stayed December 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed two nights at this Embassy Suites and I found the customer service excellent, whether the front desk, housekeeping or restaurant. In fact, the customer service at this Embassy Suites is the best I've encountered for sometime, at any property. I arrived around 2:00 AM one morning and Adel, the front desk associate, greeted me by name and warmly welcomed me. What a pleasantry after a long and extremely late flight. You won't go wrong here.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

Recently had the pleasure of staying two nights at this location and was very pleased. Checked in around midnight Christmas day and the front desk associate Adel made me feel right at home as soon as I walked in. Loved the lobby lounge and indoor "pond" with two very calm and peaceful Swans floating around. Room was also very exceptional. I've seen my share of tacky and unhygienic hotel rooms, but the two room and single king size bed suite was very tastefully furnished and spotless. Would definitely recommend this hotel to anyone looking for accommodations in the Herndon/Sterling/Reston area.

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed for 3 nights on business in this hotel. Arriving late, I ended up in a room close to the ice cube machine. It was too noisy for my taste but I could not be moved. The room itself was fine, well decorated. The bed was very comfortable.

The gym was small and arriving early (around 6AM) was the only way to get access to your favourite machine. But apart from size, it all worked fine. Arriving for breakfast around 745h was clearly on the late side, because most fruits etc were already gone. My breakfast was included in the price, but it was not great simply because most ingredients were gone..

One tip I would have for the hotel : switch off the music that is played in the atrium during night hours. You can hear it in your room. I am sure that is not the intention...

Stayed December 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

If you're thinking about holding an event like a birthday party, company party or smaller wedding and reception at the Embassy Suites Dulles North...DO IT!

One of the great things about owning a DJ business is you get to meet some really great people at hotels and conference centers around the area. And Embassy Suites Dulles Airport is bursting at the seams with some really great people. It started with Joanna and kept going through the servers, bar tenders and front desk personnel who greeted me with a smile and an open hand. Every one of them took time to talk to me (I mean, who talks to the DJ, it never happens!) and make sure I was set, but most importantly, they were attentive to the needs of the guests.

Whether it was replacing a napkin that fell on the floor with a clean napkin, making sure glasses stayed filled, clearing the tables without being intrusive, or any of the other little things they did all night made the entire night all more enjoyable for the guests of the company who held their holiday party there.

They made sure all the tables were perfectly set, the buffet line was kept spotless and glasses were picked up in a timely fashion. There definitely wasn't any clutter. When they found out I hadn't had anything to eat, a special box of the same food the guests ate was brought to me. It was really good!

When you stay here, make sure to visit George and Martha, the swans who live in the atrium.

Jarrod W.
Metro DC DJs & Entertainment

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is unique with the swans, George and Martha swimming around in the atrium. The staff are very friendly and helpful. Charles, the lifeguard, is the definition of "Pride". He goes out of his way to make sure the children have great experience. The Happy Hour is more than you would expect....free drinks with a great assortment of food which varies from day to day. A combination of any of the following: cheese/crackers, pop-corn, tortillas, guacamole, fruits, veggies, chips, etc. And loved the free made to order breakfast.

However, the hotel is a bit out dated, but clean.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, 1 week ago
Dear 575dawn:

We "Thank you" for your wonderful review and rating! I am delighted to hear that Charles our lifeguard went out of his way to make your stay a great one! We pride ourselves in making our guest experiences memorable! Glad to hear that you truly enjoyed your stay with us.

We hope to see you back soon!

At your service,

Luis Kuglitsch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Herndon
#2 Family Hotel in Herndon
#3 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

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