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“Good value” 4 of 5 stars
Review of Embassy Suites Dulles Airport

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Embassy Suites Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
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Ranked #2 of 20 Hotels in Herndon
GreenLeadersGold level
monterey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good value”
4 of 5 stars Reviewed November 15, 2013

I tried the hotel when I picked up my wife on a late arriving flight. It was a good value. The Manager' reception was enjoyable and the breakfast had a good selection. The swans in the lobby were a neat item!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 24, 2013
Thank you for the great comments regarding our Hotel and Swans! I am glad that it was of great value and that you enjoyed the amenities. We hope that you try us again soon!

Have a great Holiday!

Luis Kuglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Louisville, Kentucky
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2013

First time at this property and I found it very charming and comfortable. The swans, George & Martha, and added to the atmosphere.

Staff was very attentive and made me feel welcome. Room was clean and spacious. The breakfast was good. And the shuttle driver was efficient on getting us to the airport in a timely manner.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 24, 2013
Hello,

Thank you, for the wonderful feedback!!! We truly value your business and we are excited with being able to make your stay a great one! We hope that you will choose our hotel again during your next trip to Dulles!

Thank you

Luis Kuglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 14, 2013

We stayed at this hotel for two nights in October at the beginning of our two week vacation. The second night my husband awoke at 4AM with 24 HUGE RED bug bites on his neck, arms, and chest. They were very red and itched horribly. He went down to the front desk to show the person on duty. She took pictures, and we took pictures to document this. The hotel manager came in @ 9AM and we met with him. His initial reaction after seeing these bites, some which were the size of quarters, was that my husband must have an allergy or any other reason than that the hotel might have a problem with bedbugs. We were moved to a room next door, which he said wasn't far enough if there was an infestation. He said he would talk to his insurance company and maybe they would comp us for a single nights' stay. Believe me, we would rather have not suffered this bite problem and certainly weren't looking for a free ride. He emailed us the insurance company information and said we could keep in touch with the company. He also indicated since we had booked the rooms with our airline and not directly with Embassy Suites,
it would be extremely difficult to get the room comp handled. We weren't left with a very good PR feeling from this individual. He acted so surprised with the bug problem but the desk person told us it is an ongoing problem. Would we stay here again? Absolutely not. We did end up getting comped for our two night stay by the travel provider we used. We would rather have not had this problem and have my husband suffer for a week packed in ice. We had no further bug bites the rest of our trip, thus proving to us that it wasn't in our luggage or on our person.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 24, 2013
Dear Guest:

I would first off like to apologize to you for the issue that arose during your visit to Dulles. I am sincerely apologetic for the outcome of the case and would like to reach out to you again to make sure you are 100% satisfied. I would like to mention that I did follow up with you via phone after the incident and was able to provide the proper compensation through the third party Expedia Reservation. It normally does take more than expected for this process since the reservation was booked through a third party. We hope that we can turn this situation around and keep you as a long term guest with Embassy. I will follow up with you via email.


Thank you

Luis Kuglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, United States
2 reviews
5 of 5 stars Reviewed November 14, 2013

Very nice people and the stay is worth the value. Everything was beautiful and more than I expected. The attention to you having a great stay was very nice. They have everything that you would want and all you have to do is relax

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 24, 2013
Dear Guest,

We truly value your wonderful feedback and are truly happy to hear that you enjoyed the hotels amenities! The entire Team at Embassy Suites Dulles will be very grateful for your wonderful feedback and I will make sure to share with our team.

We hope to see you folks back soon!

Thank you

-Luis Kuglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2013

The Virginia Society of Enrolled Agents held a Seminar there recently. EA from all over the state attended. Ann Hayes and Tiffanie Auxier worked very closely with our organization to make the seminar a huge success. If any issue developed, it was resolved immediately to our satisfaction.
The rooms were spacious and clean and very reasonable. The free manager’s social was an added benefit.
As president of the state society I highly recommend this location for any gathering or just traveling.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 13, 2013
Hello,

We want to "Thank you" for the wonderful feedback regarding your most recent function at our Embassy Suites! We are very glad that you had a great function and that your team enjoyed their stay with us. We look forward to having you stay with us again soon!

Thank you,

Luis Kuglitsch
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
2 of 5 stars Reviewed November 6, 2013

Such a sad environment. Dark with plastic trees. Two swans swim within less than 100 total square feet, what would seem more natural to be a koi pond. I was struck that they were there just for people's enjoyment, but it was sad to see them living in such a restricted environment and unable to fly or move to any green area that gave them reprieve. I found it very disturbing.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 13, 2013
Dear Guest:

I would like to first off like to apologize for the atmosphere that our Embassy portrayed during your visit with us. We do have good intentions which are to add a nice point of distinction to our Embassy Suites by adding our Famous Swans- George and Martha which makes us the neatest hotel in town! As for the dark and plastic plants we are undergoing a nice flower/plant upgrade next year.

We hope to see you back during your next trip to Dulles!

Thank you,

Luis Kuglitsch
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dulles Airport, United States
1 review
5 of 5 stars Reviewed November 3, 2013

The facility is very well maintained and up to date. The staff are very attentive and helpful. The complimentary breakfast with omelets and french toast and pancakes made to order, and the full buffet was delicious. We enjoyed the managers special every evening, drinks and appetizers at no additional cost. The room was clean and up to date. The facility it self was very quiet. We enjoyed the swan pond too. By far the best place we have stayed in a long time.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 13, 2013
Hello Margaret,

It's always nice to hear great feedback like yours! Our entire team works incredibly hard to not only satisfy our guests needs but to also make our guests feel like they are right at home! We greatly appreciate the kind feedback and will make sure that we work even harder to satisfy each and every guest.

We hope to see you return again soon!

Thank you!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Herndon
#2 Green Hotel in Herndon
#3 Family Hotel in Herndon
#4 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

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