We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great front desk staff” 5 of 5 stars
Review of Embassy Suites Dulles Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Embassy Suites Dulles Airport to your Saves list
Embassy Suites Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Park, Stay & Go
Ranked #2 of 20 Hotels in Herndon
Liberty Hill, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great front desk staff”
5 of 5 stars Reviewed October 28, 2013

The lady at the front helped me cancel another hotel reservation and get me a room in the Embassy. I had gotten lost and this one was the first thing I saw. I am glad she did, turned out all the stops I needed were within 1 miles of the hotel. great service!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review, November 13, 2013
I would like to "THANK YOU" for the wonderful feedback regarding the excellent service that you received from our front desk team! We hope that you had an amazing stay with us! If you are ever back to the Dulles/DC area, please keep our Embassy Suites in mind!

Once again, I greatly appreciate your kind feedback and I will share it with our front desk team.

Thank you,

Luis Kuglitsch
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

527 reviews from our community

Traveler rating
    332
    103
    44
    23
    25
See reviews for
136
61
36
247
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2013 via mobile

No hot water in the morning when the outside temp was in 30s, the night latch anchor was missing, the sink drain and shower head were rusted, the battery cover of the remote control was missing.... It felt like i was in a cheap motel! I would not recommend this "Motel" at all!

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 29, 2013
Dear Valued Guest:

Thank you for your feedback. I am saddened to learn that your experience in the Embassy Suites Dulles Airport was not satisfactory.

Your feed back is very important to us and it will help us improve.

Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust.

We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us.

Kindly let me know if I may assist with anything before or during your next visit to the area.

Have a great week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnstown, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2013

Great staff, great hospitality. Very clean rooms, excellent reception in the evening and breakfast. Very nice fitness room. Everyone there goes out of their way to ensure you have a great stay! This property sets the standard for the Embassy Suites brand!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 27, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
95 reviews 95 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 21, 2013

NOT ONE OF THE BEST BUT LIKE ALL EMBASSY SUITES HOTELS ALWAYS GOOD!! harder to find than most and wasn't as nice as most but people very friendly and knowledgeable!! Little off the beaten track for where I prefer to go in the area!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 27, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it. I'm glad you enjoyed your stay.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, Gauteng, South Africa
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 15, 2013

This is possibly the nicest stay in any hotel that I've had in a long time. The rooms are luxurious, spacious and beautifully maintained with the doors facing a huge atrium which houses all the facilities such as the restaurant and lounge. the fitness centre is well equipped with modern equipment which is well maintained.
Breakfasts are included in the price and we were invited to join the breakfast on arrival early morning. the food was tasty and of good ingredients, fresh and extremely well prepared. The staff were most courteous and when I had problems connecting to the wifi the reception did the connection without any complaints, physically taking my phone to do the connection settings.
every evening the hotel has a cocktail happy hour which entitles each guest to two complimentary drinks. I cannot think of any other hotel doing this and it got a hearty thumbs up from our group of three.
All in all a most enjoyable stay over a period of four nights, I would most certainly stay there again and i will gladly recommend it to anyone wanting to stay in Washington away from th crowds.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 19, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it. I'm glad you enjoyed your stay.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013

This property has amazingly responsive and helpful staff go out of their way to help you. They don't stand on the formalities of what you are entitled tof in your rate. if they can help you they will. the management is constantly looking for ways to improve the guest experience

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 19, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it. I'm glad you enjoyed your stay.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millersville, United States
1 review
5 of 5 stars Reviewed October 10, 2013

Nice hotel, nice area, clean, good deal. Rooms are nice size, clean, and comfortable. Happy hour is well worth going to...good snacks and drinks! Staff is very pleasant and more than willing to help. Not sure what else I can say in order to get to the 200 characters minimum.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, October 19, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it. I'm glad you enjoyed your stay.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Embassy Suites Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Herndon
#2 Family Hotel in Herndon
#3 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Expedia, Cheap Tickets, Booking.com, BookIt.com, Priceline, Agoda, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Embassy Suites Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.