We stayed at the hotel to visit some friends and family in Herndon and to explore D.C. We really liked the big room with the separated areas so we could spread out. The room was nice and updated. The atrium was also really cool and relaxing to step back in to when we got back. It was fun to see the ducks in the pond. We really liked the breakfast in the morning with lots of options and the free snacks and drinks in the afternoon. On a negative side, we asked for 6 hangers at least 3 times and they only brought up 1 or 2. Same with the towels, which we asked for almost every day of our stay and they brought us less than half of the amount we asked for. The walls also aren't the thickest and we could hear children screaming in the atrium at 6 in the morning. The maid also came up and knocked on our door at 8:45 (when we were just waking up) asking us if we wanted her to clean the room. Really? At 8:45? Besides these instances the staff seemed nice and friendly, although some didn't speak English very well. The ice machine on our floor was broken the entire time during our 5 night stay and never got fixed. I then went up to the top floor and found out their's was broken as well. Are they really that hard to fix? The fitness center is nice with TVs on every machine and free headphones to use. The pool is relaxing, but it's funny that it is a 5 foot pool and very small but there is a lifeguard sitting there. The lifeguard was in the back on her phone the entire time texting, but I guess she is there just in case. Overall, it is a very good hotel close to shops and restaurants. It's not 5 star, but has great amenities and large rooms. If you get a good price, stay here and you won't be disappointed.
We didn't have any problems with street noise from outside, but the screams from little children...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest:
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Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.
Have a lovely week!
Yours in Hospitality,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.