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“Perfect for our stay!” 4 of 5 stars
Review of Embassy Suites Dulles Airport

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Embassy Suites Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
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Ranked #2 of 20 Hotels in Herndon
GreenLeadersGold level
Santa Barbara, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Perfect for our stay!”
4 of 5 stars Reviewed August 13, 2013

We stayed at the hotel to visit some friends and family in Herndon and to explore D.C. We really liked the big room with the separated areas so we could spread out. The room was nice and updated. The atrium was also really cool and relaxing to step back in to when we got back. It was fun to see the ducks in the pond. We really liked the breakfast in the morning with lots of options and the free snacks and drinks in the afternoon. On a negative side, we asked for 6 hangers at least 3 times and they only brought up 1 or 2. Same with the towels, which we asked for almost every day of our stay and they brought us less than half of the amount we asked for. The walls also aren't the thickest and we could hear children screaming in the atrium at 6 in the morning. The maid also came up and knocked on our door at 8:45 (when we were just waking up) asking us if we wanted her to clean the room. Really? At 8:45? Besides these instances the staff seemed nice and friendly, although some didn't speak English very well. The ice machine on our floor was broken the entire time during our 5 night stay and never got fixed. I then went up to the top floor and found out their's was broken as well. Are they really that hard to fix? The fitness center is nice with TVs on every machine and free headphones to use. The pool is relaxing, but it's funny that it is a 5 foot pool and very small but there is a lifeguard sitting there. The lifeguard was in the back on her phone the entire time texting, but I guess she is there just in case. Overall, it is a very good hotel close to shops and restaurants. It's not 5 star, but has great amenities and large rooms. If you get a good price, stay here and you won't be disappointed.

Room Tip: We didn't have any problems with street noise from outside, but the screams from little children...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 15, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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456 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Carlisle, PA
Top Contributor
73 reviews 73 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed August 13, 2013

My wife and I were looking for a hotel after a day at the Udvar-Hazy Air and Space Museum, and this fit the bill. The interior is attractive with the full height atrium around which the rooms are built. The swans in the interior pond were a constant attraction for us - as well as every child in the place. Like all Embassy Suites, the room was large and comfortable. The only problem we encountered was that we had to flip the on/off switch several times to get the picture on the living room TV. The bath tile was a little worn, but the towels are big and fluffy, and the A/C kept us very comfortable. The big surprise was that that manager's reception goes on every night - not just M-Th. as their website says. Getting two glasses of wine, the cheese and other munchies as a freebie seemed far more than what I would have expected for $75/night. The made-to-order breakfast line was slow, but there were so many other choices, it hardly seemed necessary. Clean, convenient to get to and a real bargain. What else could a couple or family want? By the way, there was an excellent restaurant within two blocks in a little mini-mall called Stone's Cove Kitbar. Highly recommended.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 15, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, United States
1 review
3 of 5 stars Reviewed August 13, 2013

The lobby's decor looks like the late 80's or early 90's, with bad fake ivy in green and mauve. The rooms and the whole hotel was very humid. At night it felt like the bedding was wet and sticking to you because of the high humidity levels, the air conditioning never did combat with this. However the breakfast was very good. (No make it yourself waffles there!) It was also conveniently close to Dulles airport.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 15, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copperas Cove, United States
1 review
5 of 5 stars Reviewed August 4, 2013

Great Service, amazing staff - I loved the swans, how unique! The Evening Reception was perfect after a long day. The room was a dream, food was excellent. Nothing but praise for this hotel and the wonderful staff - hope to stay here again soon!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 7, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 1, 2013

We stayed here with our 2 teenage grandsons on the night before our flight home. The staff was very pleasant. They furnished us with an extra bed and linens for one of the boys.

Our room was clean, comfortable, and quiet. My wife and I enjoyed the evening happy hour. The breakfast buffet was very good.

The hotel is well located. It took less than 15 minutes to drive to our rental car return at the airport.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 7, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downingtown, United States
1 review
1 of 5 stars Reviewed July 31, 2013

Upon arriving, this hotel is clean and beautiful, and the staff is quick to greet you with a smile. However, I needed to call the front desk each day to either request that my room be cleaned or for towels and toiletries that were not replenished. Restaurant and lounge service was extremely slow due to a lack of staffing. The lifeguard was unreasonable in his expectations of proper behavior for young children; he could not tolerate this age group and voiced his judgmental opinion on parenting styles. From our group, two cell phones were taken from rooms.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, August 7, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 26, 2013

This is one of many hotels we have stayed in during a long job transition and the most disappointing. The room décor reminded me of a bordello and although it was summer the hotel was freezing so although the breakfast was good, it was too cold to sit and eat it. There was also a young sports group at the hotel the entire time we were there and every night they ran around the hallways above the atrium yelling to each other and played tag in the elevators. My biggest complaint, however, is that they charged for internet use not only in your room but in the atrium and if you paid for in room use they charged per computer. This is the only hotel during my travels that has charged for internet use. There are several other similar hotels in the vicinity and they all offer free wifi. I would have moved but we had already dragged our bags in before we discovered this. I will never stay here again and won't recommend it to family or friends.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review, July 26, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport.

Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely weekend!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Herndon
#2 Green Hotel in Herndon
#3 Family Hotel in Herndon
#3 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

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