We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice hotel but paying for internet???” 4 of 5 stars
Review of Embassy Suites by Hilton Dulles Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Embassy Suites by Hilton Dulles Airport to your Saves list
Embassy Suites by Hilton Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #3 of 20 Hotels in Herndon
Certificate of Excellence
Middletown, United States
1 review
“nice hotel but paying for internet???”
4 of 5 stars Reviewed April 17, 2013

The hotel was very nice, quiet, clean rooms. I was staying for a conference and brought my laptop as in the evening hours that is how the conference members communicate. The hotel charges $10 per day to use internet in your room! Ridiculous when you're spending $140+ per night.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, May 6, 2013
Dear Valued Guest:

Thank you so much for your feedback. We thank you for rating our property "four stars." Our goal is to earn the fifth star during your next visit! We value your business and we will work hard to earn it. We completely understand your point about the charge for internet service.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area. Again, thanks for the feedback.

Have a lovely week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

791 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Wells, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 16, 2013

My stay at this Embassy Suites Hotel was very enjoyable. Although the Fitness Center did not have an exercycle (a personal preference) I did use the available equipment which was fully operational and clean. The complimentary breakfast was prepared to order and was delicious. The room accomodations were well layed out and comfortable. I recommend this hotel without reservation.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Anthony D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, May 6, 2013
Dear Valued Guest:

Thank you so much for your feedback. You are very kind! We are thrilled to know that you had a comfortable and enjoyable stay.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2013

I only stayed for one night, but would definitely go back again. The room was clean and comfortable, and the lobby was amazing. I really enjoyed seeing the swans.

The only negative was the food for the manager's reception. Only pretzels, cheese and carrots.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Raider9909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, May 6, 2013
Dear Valued Guest:

We appreciate your feedback about your recent stay. I am delighted to know that your stay was comfortable.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a great week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 14, 2013

The hotel was sufficient and the people were great and helpful, but the facilities are really run down and in need of an update to bring it up to the Embassy Suites standard. Location wise it is perfect for getting to and from Dulles, plenty of good restaurants around the area, in particular Thai food, yum.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Local179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, May 6, 2013
Dear Valued Guest:

Thank you so much for your feedback. I am glad to know that you liked our property overall. Please note that the property has recently been renovated. It is the nicest property in the local area! We ask that you come back and visit again the next time you are in the area.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 12, 2013

Great value near Washington Dulles airport. Only complaint is the elevators shake while you are riding, a bit unnerving when you are stopping in the 5th floor. Like other Embassy Suites, the cooked to order breakfast meets the mark but I will admit mild surprise at the lesser quality at the Manager's Reception, nothing to write home about.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, May 6, 2013
Dear Valued Guest:

Thank you so much for your feedback. You are very kind! We are pleased to know that you liked our property.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed April 8, 2013 via mobile

I am writing this review from the hotel lobby... Last night the a/c broke down. They never called to let the guest know. We figure it out because we were sweating inside the room. The brought us 2 fans. I assume this a/c is been broken for a while because they were prepared to bring us the fans.
This morning we got an Internet bill (already applied to the credit card). We had our devices "on" but we were not supposed to be charged due to the Hilton honor membership. Anyways they charged us and when I called they just said " yes, we know". What is that? If you know, why do you keep charging people! I guess this people charge you expecting you not to complain. To my surprise they also charged my in-laws and THEY DON'T HAVE A COMPUTER WITH THEM!
BE AWARE! They will charge everybody and if you don't check your bill, they will keep the money!

Stayed April 2013, traveled with family
Helpful?
1 Thank MaruStaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, April 10, 2013
Dear Valued Guest:

Thank you so much for your feedback. Please accept my apology for the issues that you cited about your stay. Here at the Embassy Suites Dulles, we take pride in the high level of service that we provide to our guests and the cleanliness of our property. I am disappointed to learn that we fell short of your expectations.

We will follow up as required to make sure that corrective action is taken.

Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit.

Have a great week.

Very Respectfully,

Jeffrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indialantic, Florida
2 reviews
5 of 5 stars Reviewed April 6, 2013

I travel to the Herndon-Reston area on business every other week. No hotel in the area can match the hospitality, comfort and convenience as this Embassy Suites. All the staff, especially Jeff, Elsa and Paola, are attentive to every need and provide a sincere "welcome back" greeting on each visit

Room Tip: At times when the hotel is completely full (and especially when there may be many families with kids...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clifford C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, April 10, 2013
Thank you so much for your feedback. You are very kind!

We are always glad to have you back! You are one of our favorite guests. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Herndon hotels
1.0 mi away
Candlewood Suites Washington, Dulles Herndon
1.1 mi away
The Westin Washington Dulles Airport
0.4 mi away
Crowne Plaza Dulles Airport Hotel
Show Prices
Show Prices
Show Prices
1.9 mi away
Hampton Inn & Suites Herndon-Reston
0.4 mi away
Washington Dulles Marriott Suites
1.0 mi away
Hyatt Regency Dulles
Hyatt Regency Dulles
#10 of 20 in Herndon
4.0 of 5 stars 718 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Herndon
#3 Business Hotel in Herndon
#3 Romantic Hotel in Herndon
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles Airport 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels, Booking.com, Orbitz, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Embassy Suites by Hilton Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing