My family recently stayed here for 4 nights over the Easter holiday. We chose this hotel and location based on space and price and I believe we got what we paid for. It's about a half hour outside of Washington as long as you don't get stuck in traffic.
Room has a separate living area with a pull out sofa, chair, desk, flat screen tv, mini fridge and sink. Bathroom was of decent size. There was one king bed in the bedroom with another flat screen tv, desk and closet. We would have preferred a two bedroom suite or at least two beds but this is all they had left and there was more than enough room to spread out.
Our room location was right by the elevator but didn't hear a peep from the hallways.
The free hot breakfast was decent for most people's diets. There was made to order eggs and omelettes as well as bacon, sausage, hash browns, toast, bagels, english muffins, danishes, oatmeal, cut up melon and pineapple, bananas, apples. We eat a plant based diet so for us it was limiting. Even the oatmeal had milk in it. The employees here were lovely.
The pool was small but fun. Lots of kids in it everyday. Lifeguard texted on his phone most of the time. Even my children noticed and pointed it out. Fitness centre was basic but decent enough.
1. Housekeeping was sloppy and very basic even with a decent daily tip. Basically they make your bed, take your towels and wash your glasses. No wiping down of surfaces or vacuuming. Didn't replace toilet paper one time. The first night there were no bath towels and I didn't realize it until I was going to take a shower the next morning. The second and third night we had to call down to the front desk to say that although housekeeping came, they did not replace the towels. We were told they would be up later after they were washed!
2. There were never enough utensils at breakfast. Even though we were often the first to arrive at opening in the morning there were never any knives (the first day) or forks (the second day). When we asked for cutlery they told us they would bring some out soon as they were being washed. Not acceptable to open a restaurant in the morning with no clean forks or knives. Many people very frustrated.
3. What's with the two poor swans swimming back and forth in a very tiny indoor pool (puddle) of water in the lobby for the guests amusement? Cruel, disturbing and unacceptable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest:
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We appreciate your feedback. Please accept my apology for the issues that you cited about your stay. Here at the Embassy Suites Dulles, we take pride in the high level of service that we provide to our guests and the cleanliness of our property. I am disappointed to learn that we fell short of your expectations.
We will follow up as required to make sure that corrective action is taken.
Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.
Kindly let me know if I can assist with anything before or during your next visit.
Have a great week.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.