Stayed for a night at what I think is a great sub-$100 rate. It is because of this room rate that I give it a "4" rather than a "3". For a family of five, with free breakfast and manager's reception, and large suites, you can't beat it.
Breakfast closed at 9:30am, but there was still a line at the hot food station so they kept it open beyond 9:30. There was bacon missing at the chafing dishes and the man refilled it after closing. This is contrary to a Hyatt Place where I experienced them not refilling items 20 minutes before close time. So I have to give them credit on this front.
Check in was too long a wait, the single person behind the counter was not enough, he was even answering phones at the same time. We had a reservation for five people, but only three towels were in the room. When we asked a chamermaid in the hall next morning, she was very quick to get us two more towels.
The rooms were not altoghether clean. The dark interior/furnishings/carpet showed all the lint and stuff on the floors - defintely more than you'd expect. Sheets had small grease stains. Mirrored closet door was cracked at bottom. Doors were filthy. Bath door handle was pitted and missing the lock mechanism. Beds were soft to the point I'm thinking it's time for replacement. I'm surprised that an Embassy Suites get's away with the less-than-clean and run-down appearance. I did notice workers on the second floor so perhaps they're getting things updated.
While nothing else is within walking distance, the clock tower shopping center is a very short drive, with a plethora of eating choices and a supermarket. We tried the noodle place, a chain, which was OK for call-ahead takeout. There were also good reviews for the kitbar, but we didn't make it. There are plenty more choices just on the other side of the tollway.
George and Martha, two swans in the atrium, were a unique, classy touch.
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- Also Known As:
- Embassy Suites Herndon
- Herndon Embassy Suites